Elegance Urban Reviews 

Elegance-Urban advertised a pair of trousers made of wool blend for £45.
I ordered the pair of trousers in late April 2025. A pair of trousers was sent after a wait in May 2025; made of mainly polyester and small percentage of viscose, no wool at all. Only a small inside tag in the trousers showed in Chinese the fabric.
I needed to look for somebody who knew Chinese to translate.
I contacted this business which is in China, complained and asked for the correct wool trousers I paid for.
The staff tried to allege that the trousers were made of wool. I sent a photo of the tag in Chinese confirming the polyester synthetic fabric.
He tried to offer refunding the price as a voucher to buy something else from their business. I informed him that I did not trust their business in China and I am not going to deal with their business.
He said he was going back to his people to correct this and confirmed that I had the right to receive the wool trousers as ordered.
He disappeared for the last 2 weeks. I sent an email without reply.
This is to name and shame such untrusted business in China.

⚠️ Warning. Do not purchase from this company.

Poor quality garments.

Stay away from this company when goods arrive very shoddy and very cheap materials used. Cannot return as you have to pay to send back to China. Complete waste of money.

GARMENTS DELIVERED WERE DEFINITELY NOT AS ORDERED. ON DATE OF DELIVERY I IMMEDIATELY CONTACTED THE COMPANY FOR REFUND, THIS WAS REFUSED UNLESS I RETURNED THE ITEMS AT MY EXPENSE TO CHINA!
MANY EMAILS TO THE COMPANY, MANY REFUSALS TO REFUND, AM CONTACTING THE TRADING STANDARDS OFFICE.

I bought 2 bikinis from this company they were not the colours I had ordered and poor quality….i emailed them asking how to return them and was told that my order was in a half price sale so they would not refund me….this was not the case as with postage I paid over £54 and there was no sale on at the time of purchase
Do Not buy from these people they are scammers….take your money and won’t refund you…..I have sent several emails since and I’ve got no reply

I am experiencing a very long delay in getting a refund from Elegance Urban. At the end of April I ordered a “cotton mix” xl jacket online costing around £45, it arrived fairly quickly on 7th May but was made of polyester/nylon with xl size on the label and only measured around a small/medium by uk/Europe standards. I contacted the company and arranged to have it returned immediately using Royal Mail and carefully filled in the relevant paperwork with my Post Offices help, I also took a photo of the item on the counter. That’s when big problems started, firstly under their rules I had to pay more than £20 to post it back to China, tracked. It arrived on 11th May and has since been held, apparently, marked on the tracker as pending, by Chinese customs for nearly a month! I have very little confidence that any monies will ever be refunded after this period of time. China Customs seems to be helping the company trouser their ill gotten gain! Reminders to the company get quick apologetic responses but no real help in getting my refund even after I requested a goodwill payment. I’m more than £65 out of pocket and my advice would be avoid this company at all costs. I will be informing UK Trading standards but doubt they can intervene as the purchase was made by gullable me online !
Look at the1 star reviews, 59% of us, says all you need to know!

Item returned stuck in china customs for months on end no refund

The garment arrived, very poor quality, cheap fabric, did not fit well. I wanted to return for a full refund, was happy to pay p&p. After MANY emails I was told that because the item was on sale they would not offer me a refund. I am still pursuing my claim. I advise anyone to avoid this company. You will not receive a refund only a voucher to buy more clothes. Very unscrupulous company

I bought two dresses from this website which did not match the description/specifications at all. Instant red flag was when the items arrived and they had no tags, branding or labels and was packed unprofessionally. The material was laughable as to how cheap it was. I questioned this however the response back was a pathetic excuse and again, laughable.

The items took ages to be delivered to only find out that they’re coming from China! I requested a refunded of which they advised I would need to pay shipping (back to China) despite the website saying ‘free returns’ or I could have 75% of the total price I paid in store credit…yeah right!
It was only when I read previous reviews where someone posted about contacting their bank and raising a dispute. Thanks that review I found now managed to get my money back.

I had to return one item because I ordered the wrong size but the process was smooth and they didn’t make me jump through hoops

This company has increased its rating by a whole point by writing dozens of fake reviews over the past few days.
I hope nobody else has been defrauded as a result.
Trustpilot need to ban elegance urban from using their platform for fake propaganda.

Terrible quality sandals. Looks like a child made them. No way to tighten straps. Awful product.

Light, breathable, but wrinkled after being packed in a suitcase

hate overpaying for clothes but this feels fairly priced for what you’re getting

had so many bad experiences with online stores but this one provided what I ordered

Some soft fabrics feel weak but this one has some weight to it and feels sturdy without being too heavy

I get frustrated with complicated checkouts but this was the smoothest process lol

I didn't want to put any stars but to enable to move forward I had to grungily put one.
UNDER NO CIRCUMSTANCE BUY FROM THIS
COMPANY It's nothing short of a Scam,
They advertises goods at a sale price, knowing that the goods are of poor quality, YOU WILL NOT GET YOUR MONEY BACK.

Shoddy quality. No refunds on sale items. Store credit only. From China. Do not deal with them.

These are lightweight but don’t feel cheap.