Elegance Urban Reviews 

Took weeks to arrive, ladies denim jacket - ordered a size XL , even my daughter who is a size S could not get it on. Total rubbish.
Should’ve checked reviews first , as I normally do. My bad - oh well.
Interesting to note that the very few 5* reviews are from people with only one review each on Trust Pilot.

I ordered a jacket that looked ok on the page, took ages to get here, and upon arrival it was absolutely awful.

Scam company, only 1 shirt of the 2 I ordered turned up. It was very poor quality.
Emailed about the second shirt and all they wanted to do was give discounts to spend more money, very poor quality clothes/seconds. avoid this company at all cost. Complete scammers

DONT USE THIS COMPANY !!

Not a UK company. Item took 3 weeks to be delivered then was not sized properly. Asked for a refund and initially they apologised and offerred me a discount. Told them the item did not fit; then they said it was against their policy to refund as the item was in the sale, which it wasnt. Reported to my credit card company.

Do not order from this company. The item was very small and when I requested the refund they offered me lot of discounts or store credit but not the full refund on my credit card.
They are Chinese company with the warehouse in China. You have to pay for return to China.
I involved my bank.

The site did not appear to be Chinese or o would not have ordered...the dresses took weeks and were very small..I asked to return them and was offered all sorts of discounts which I didn't want
Do not order from this company!

Terrible Experience – Do Not Buy from This Website!

I ordered a medium-size tracksuit, but what I received was more like a large. I contacted customer service to request a return label, but they said they couldn't refund my money — only offer store credit. Very disappointing customer service. On top of that, shipping took four weeks to arrive.
Overall, an extremely frustrating experience. I do not recommend buying anything from this website.

WARNING WARNING WARNING!

This company are a front for extremely poor quality goods and clothing, don't trust purchase from them.

My strong recommendation is to avoid and look for reputable alternative suppliers closer to home.

I wish I had read previous reviews before I had purchased. The item took 4 weeks to arrive and in spite of advertising as "luxury', the shoe material was so hard, I couldn't even get them on my feet! Cheap and awful. Impossible to get a refund stating 'sale items aren't refunded' but nowhere that I could find on their website does it state that! I am shocked that they can continue to trade! THEY ARE SCAMMERS! I will report them, but it is £60 lost as I refuse to pay to return them for a 75% credit note that I will never use.

SCAM COMPANY!

Bought some shoes from this company, who portray they're UK based (but actually in China, as I found out).
Waited WEEKS for the shoes to arrive and when they did they are awful. At least three sizes smaller than the labelling, cheap nasty plastic materials used, really flimsy quality.
They look nothing like the photo advertised either.
I emailed them for their advertised "free returns" service and they informed me to get a refund I gave to post the shoes TO CHINA at my own expense.
Otherwise I can keep them and be given 75% of the item value as store credit.
Disgusting customer service, awful product, scammers.

If I could give zero stars, I would. I've been scammed by companies portraying they are from the UK or Netherlands. It took ages for the linen suits to arrive, and when they did arrive, the quality was poor. The material was cheap, the stitching was poorly done, and the sizing was wrong.
When I ordered I immediately realised that I had linen outfits in my summer suitcase so I immediately went online to cancel, half an hour From the time I ordered that I wanted to cancel. I received an email to say it had already been dispatched which was a joke I don't believe they dispatch within 30 minutes of an order. They explained that it would be easy to return.
Complete lie they wont refund a product that isn't even worth donating to charity.
NEVER NEVER USE THEM please think before you buy there are not what they seem to portray.

Ah, if only I read the reviews before I bought!
The jacket is in no way the one in the picture, and is certainly not 100% cotton!
As others note, returns have to be to China, but the origin shipper is in the UK. For this there is only a credit note, so you have to buy more fake trash.
It is such a shame, when so much quality product is coming from China, but every barrel has bad apples.
DO NOT BUY ANYTHING FROM THIS COMPANY.
I suspect that the good reviews on here are fake too.
I will update if I receive a positive response to my email to them.

Firstly the item i ordered took nearly a month to be delivered. Secondly, the item is not as described. It is made of cheap and nasty material. The colour in the photo is dark grey, they item is nearly white. It looks like an old tatty piece of material that was grey about 10 years ago. Thirdly, you have to pay to ship the item back to China for a refund. 😂 This is an absolute scam. If you're reading this review, do not buy from this website.

I order 2 dresses which took ages to come. When arrived they were both ripped. The material is awful and badly made. They will not refund. Reporting to trading standards.

I would agree with all the other people reviewing this company that they just want your money and don’t provide what you ordered. I ordered some ‘orthopaedic’ wedge shoes in size 5. They arrived and have a cork base, so not orthopaedic and are size 3! They refuse to refund me as they were ‘sale items’. All their items have a discount and this is how they get round it. They’ve ‘kindly’ said I can keep the shoes, that are 2 sizes too small, and will give me a 75% store voucher. What’s the point as whatever I order it will be rubbish and I’ll want to send it back so eventually there will be nothing left to give. I’ve basically just given them £39.99 for nothing. I will be contacting Visa.

Spoke zadora and Leigh customer services unfortunately these two at customer services are of no help and actively support this company in their fraudulent activity.
They gave ma an address in china to return their falsely advised garments at a cost to me £35 to send the items back . Criminals ! . I will now let my credit card company takes this matter over and chase both their company in Netherlands and mr li in china . PLEASE LETS TRY TO STOP THIS COMPANY FROM TRADING- IF CONSUMERS LISTEN TO ALL THE WARNINGS ON HERE AND REFUSE TO BUY FROM THEM IN THE HOPE WE CAN CLOSE THIS CRIMINAL BUSINESS FROM SELLING.
PLEASE , HEED ALL THE WARNINGS ABOUT THIS COMPANY AND DO NOT READ THE POSITIVE REVIEWS AS THEY ARE NOT CORRECT OR LEGAL . THIS COMPANY USES FALSE ADVERTISING AND WILL SCAM YOU OUT OF YOUR MONEY .
* They will debit your account immediately.
* The goods will take up to three weeks to be delivered.
* No refund offered but a credit note even though the goods are unacceptable.
* No returns address
* No cancellation
* Customer service will not help you get your refund .
This company goes against all the consumer rights and financially tries to penalise potential customers .
The rights acts states that even china has to adhere to the consumer rights act when selling goods .
If the item arrives as not described . You order a size 16 however a size 12 arrives but advertise as a XL . Is false advertising and you have a right to a refund and not a credit note .
Please keep all your emails from this company .
Contact their company address in the Netherlands also PayPal and credit card companies .
PLease avoid this company at all cost .
22/4/25 . They have removed dress from their website - evidence of false advertising.

As you scroll down you will find many recent 1-star reviews (unfortunately no zero stars available) stating that this shopping website is nothing more than a horrible scam. This has been my experiece too - my 'american waxed cotton trucker jacket', that looked good online, proved to be something that was probably thrown together for pennies in China. It is neither waxed cotton, nor a jacket, but rather a very light, thin, nasty-coloured, shoddy shirt-like thing that is simply unwearable. It arrived after about two weeks in a very small tightly packaged cylindrical parcel (...a jacket?) and by the way is creased beyond remedy because of this.
I have yet to embark upon trying to get any refund on this, but to be honest I'm not very hopeful, given the run-around that many of the reviewers below have reported on being given. I'll try though as this has been such an insult and will report the company to trading stadards etc.

In short just avoid at all costs!!! Do not buy!!!

DO NOT BUY from this company !!!!!!! Scammers and liars. Advertise mulberry silk blouse and sending 100%POLYESTER instead. Clearly written on the tag. Refund is non existent, as they refund policy is also scam. Report them to trading regulatory body as son as you can. Those a Chinese scammers who should not be allowed to trade in Europe!

Don’t waste ur time with this scammers , they have 100% poor quality products and they will never agree to refund I ordered size 11 loafers they sent me size 13 , they didn’t agree for a refund stay away from this company. They are just out here to rip u off your money .

Ordered off their website a pair of sandals . Didn’t realise that their goods all come from China , when eventually arrives were wrong size and very poor quality.
Trying to get refund impossible as you have to foot the bill to return to China even though they have sent the wrong goods !!!!
Avoid this company at all costs, which I’d looked at reviews before I ordered .
No customer service whatsoever!!!! Don’t waste your money with these rip off merchants!!!!