Elegance Urban Reviews 

I purchased a pair of boots that looked really great on their website, but when I received the package I was completely disappointed as the zipper was a different colour and the material looked really cheap. I purchased a pair of trainers too, that were a size too small. They have a contact number on the website, it’s bogus, when you call it says that the number doesn’t exist. I’ve tried leaving messages, saying that I want to return the boots and the trainers and they’ve said if I return the boots I would have to pay for the return and for the trainers I could only get a voucher to use in the store, as they were on sale. I’ve messaged them 5 times asking them to give me a qr code or address so I can return the boots, till this day they haven’t answered. The worst ever online shop I had to deal with.

Item was too big and too long, also fabric was not as described, fake plastic feeling. I emailed to ask about returning it and the run around starts. First they offer 75% credit off a future sale, which means more money. Then they claim the item was on sale so it cannot be returned. Totally a scam as item not worth £40 of fabric

I bought a coat and a pair of boots from this company - not cheap! However when they arrived the coat was nothing like the quality I had expected for a coat costing £89. The boots cost £44 and I found them in Temu for £8.99. I tried to return both times and was told I couldn’t return the boots as they were in the sale but offered a discount card for them that I needed to spend with them. I was also offered a large discount to keep the coat but it was not something I would wear due to quality. I therefore asked about returning it for a refund but was told that I would have to cover the return cost. I did return the coat at a cost to me of £25 but I did eventually get the refund on the coat so I was still out of pocket but did get £64 back. I would not use this company again as the return address was ‘Shein’ so I presume all their items are either Shein or Temu. In fairness although I have lost out financially I have learned for future that I will check out companies on the internet before parting with my money!!

I bought a white supposedly winter coat. The item received was nothing like what was advertised. The ad said the material is 'wool blend' but the label inside the coat said '100 % polyester'. Ad also said it was quality material.... it was cheap, very thin material. Ad said it was designed for warmth... it isn't, I have thicker tea-towels. I asked for my money back because the item wasn't as described in the advert. Despite giving all the evidence of what was wrong with the item and how it didn't match the advert, they still wouldn't give me a refund because their policy is that they don't refund on sale items. That's how they get around being fair and honest to the customer, and justify keeping the customer's money. They offered me 75% of the value in a credit note, which is no good to me because I shan't be buying any of their poor quality items again. Customer Services did respond to me timely but their responses were patronising saying I can 'reach out to them'. I don't need counselling, I want my money back, and felt robbed.

Terrible company
Absolute scam

Terrible- following points already mentioned in another review & I will confirm. Over priced, cheap materials & noting like pictures. To try return a £40 jacket was going to cost me over £20 postage & would I then get refunded? Or they offered me a 75% credit note. It says it all.
Avoid at all costs.

I agree with everyone else. This company is a scam. Wrong size item sent, will not accept return, will not send replacement, will not issue refund. They expect me to keep the wrong item and just buy another larger one from them. Outrageous. Do NOT shop here!

Very disappointed I dont really write reviews but it is a scam.. Over priced for very poor quality..and you can’t get refunded even if you manage to send back to China you never know you get your money back or not..just glu and poor materials temu etc has better quality way lower price..i wont recommend it as they ripped me 100£ for 2 sh*t shoes..

DO NOT BUY from this company. They are a rip off outfit selling poor quality products from China. I bought a leather bomber jacket, which I’m convinced is not real leather. The quality was very poor and it was too small and the colour was awful too. They would not let me return it as they said it was a sale item and their policy does not allow them to refund sale items. I was never made aware of this at time of purchase. They are just out to make money selling rubbish to us gullible brits. Shame on you.

Buyer beware
Please do not buy off Elegance Urban.
I have had the worst experience ever.
I don’t normally write reviews but must stress how bad this company is.
I purchased a pair of sandals which were recieved after approximately 2 weeks.
They arrived in a small Amazon package in a plastic bag without a box.
When opening the bag I was shocked at the quality of the sandals.
The stitching wasn’t finished off properly and the strap wouldn’t go through the buckle it was too large so it was impossible to do them up.
My 4 year old granddaughter could have made a better pair!!
I contacted Leigh at customer services for a full refund but was informed that was impossible unless I returned the sandals to china for an additional cost of £15.
I had already paid £39 for the sandals and decided that I was not going to pay anymore more money.
So I have asked for a free returns label but was refused.
I am at the point now where am contemplating court action out of principle.
Please please please do not waste any money on this company like I did.

Just like all the other reviews, I have been scammed. The loafer shoes I have bought look nothing like they are advertised. Cheap materials, reek of glue and it looks like something I could have put together myself. When I asked for money back, I was told they wouldn’t return as it’s a sale item. I told them I would take this further and they simply said please carry on. How can we stop this company from scamming others?

PLEASE DO NOT BUY FROM HERE!!

If only zero stars was an option... My mother was unfortunately tricked into believing this was a legitimate company. Everything is very clear in their terms and conditions - they are based in The Netherlands, they ship directly from China to the UK and sale items and faulty/incorrect items sent cannot be returned for anything other than store credit/replacement (which is in violation of UK consumer rights). She was sent a blazer in the wrong colour and only offered a replacement - they very kindly said she didn't have to return the item (my guess is because it's worth practically nothing).

They are based abroad because they know this means it's very difficult to pursue them through the courts - they won't come to a court here, we won't be going to court in The Netherlands...hence, they get to keep your hard earned cash for a product that is of lesser quality than Barbie's outfits.

I have reported to trading standards - if you end up reading this after a disappointing experience yourself please also report it via Citizens Advice - 0808 223 1133. If they get enough complaints there is more chance it will get looked in to.

Any positive reviews here are a scam. Company based in china, sent me trousers which not only look cheap but the quality is poor. They are paper thin. They now say won’t refund as they are sale items but everything is a sale item on their website. This is a scam, I have informed trading standards and apparently there is already a case file building on this firm. Do not order from them and share on as many platforms as you can to prevent others from being scammed!

Scammers
Don’t buy anything from
This company

Complete con. Bought two henley tops. They took over 2 weeks to arrive, the material is so cheap and nasty you can see through it, there is no cut to the shape at all - like wearing a thin sack. Tried to return and they said they won't refund coz they were in the sale! Shockingly bad company.

NEVER BUY FROM THIS COMPANY! My wife ordered a 100% cotton jacket for me but the jacket that arrived was cheap polyester or some other manmade fibre - definitely not as advertised. Similar to other reviews the cost of returning the item to China was prohibitive. Elegance-Urban refused to issue a refund without the return of the goods. Feels like a complete rip-off and deliberately set up to make it as difficult to get a refund as possible.

I ordered the rainbow sneakers. Its of very very Very Poor quality. They couldn't even match the colours shown in the picture, or the size - they sent me a smaller size and guess what I can't even return it cause there is no return label or address. The shoes simply Came in a clear plastic bag!!!
Please DO NOT
BUY FROM URBAN ELEGANCE!!!!

Would like to put 0 stars but that's impossible. Quality is poor. I ordered trench coat one size M and ended up with different model with sleeves 5 cm shorter than it should. My usual size is S so I was looking fo oversize look.
And "Easy return" means that they can give you option or have 75% voucher to spend in their shop with no return needed or i should pay return to China...

This company is a absolute joke there sending cheap Chinese rubbish my coat i ordered was wrong size and wrong colour they state easy returns but you have to send item back to china I bought my coat for £60 pounds to return it the cost.was £28 half the price of the coat never ever ever.use these cowboys again

The products are very, very poor. I initially bought a pair of ‘orthopaedic’ sandals from Elegance Urban which apart from the fact they did not fit were the most uncomfortable shoes I have ever tried on. Since they do not allow a full refund on ‘sale’ items I went for a 75% store credit which I used to buy a ‘light, breathable’ dress made of a ‘cotton blend’ which turns out to be 100% polyester, totally unbreathable. They are misleading in their product descriptions and how on earth you they survived in business is beyond me. I will never buy anything from them again and would never recommend them to anyone should they ask me.