e.l.f. Cosmetics Reviews 

USPS messed up once again and scanned the order as delivered, just not to my address. Notified USPS and E.L.F. customer service who immediately took care of it and was going to send me the product again at no cost or issue a refund. Days later USPS recovered my order and had it delivered to me. Contacted E.L.F. again to cancel the second order which was already on the way. Was told to donate it to a good cause. The fact that you can actually talk to a real person in this day and age deserves 10 stars.

Bought a lip balm 3weeks ago it cost me £10.50 that's with delivery and at first it went on lovely I don't use it every day but 2weeks later it is dry and no good . I wouldn't use these again . What a waste of money

Honestly I came here to sing their praises and I’m shocked at the other reviews I’ve seen! I am currently in the process of swapping out my cosmetic and skin care products for those from clean beauty brands. I always assumed e.l.f wasn’t “clean” due to their very reasonable prices so was delighted to find out they are! I ordered from them on the 13th and it was delivered on the 15th. As part of the order I’d tried one of their HD face powders and found it to be very glittery which I’m sure it cute for younger makeup uses but really wasn’t my thing and didn’t work well with my foundation. I got in touch with their customer service team about it to see if there was anything that could be done and they got back to me the same day to process me a refund for said item. It gives me 100% confidence to order from them again and to try more of their range because at least I know if something isn’t right I won’t lose out money wise. My favourite product at the moment is their glow reviver lip oil in Rose Envy - it’s such a moisturising product but has a really nice pigment to it so it’s prefect for a natural glossy look. I like that they have a reward point scheme though I admit I haven’t tried to actually spend the points yet. I will definitely continue to order from them.

I regret ordering from ELF. I placed an order on 20.11.2024.
I checked on the site after a few days, order didn't show up. I contacted them, no reply. On 29.11.2024 I finally received an email that my order had shipped. Minus a couple of itens, so they took off the free gift as well. I'm still waiting for delivery but these items were needed for a wedding and I had to shop in Sephora the day before. Terrible site, no customer support , unbelievably late shipping.... And I'm still waiting for goods and will return everything as I have no use for any of it when/if it finally arrives.. but already dreading returns process. Shockingly bad!

Although I gave them my shipping address, via Apple pay, their delivery service (Whistl Parcels) did not get it and my parcel was automatically sent back (order Number: MEU00374850). Now my daughter will be without birthday present in a few days. I have sent them an email but no reaction yet...

In the end the parcel came through. So now 3 instead of 1 stars.

My some of the items didn’t arrive , tried contacting customer services but they completely ignore you and will never purchase anything from them . Package was never sealed properly also . Bad service

Wish I'd read reviews before ordering. I've had the same issue as others about items not being delivered, am waiting for a response from customer service. what I did get was one out of six items in an open package that clearly was never even attempted to seal properly. it seems people sorting orders out need firing and from other reviews the customer service team too. I have tried the item I did get and it's really good so in future I shall be going into a store like superdrug to buy elf products and will never use the site again.

I absolutely love E.L.F it’s affordable, it’s quick delivery-
Great points and rewards
Great product and great choice to choose from with online helping you with how to use it, and all the colours charts in arms to help you pick the best colours

Horrible customer service. PayPal grabbed an old address and I contacted them immediately after. They responded with. Sorry once ordere are submitted they are sent to shipping department so we can't change anything. Seems like they should have access to cancel or edit. Makes no sense. So now I just lost my money since I can't get the products I ordered. Their support is very very bad. Don't recommend buying from them.

Bought their

Review of e.l.f. Tinted Lip Gloss

I’ve been using e.l.f. products for over a year and have always appreciated their focus on quality, affordability, and hypoallergenic ingredients. I’ve generally had great experiences, which made me feel confident in trying their Tinted Lip Gloss. Unfortunately, this product caused a severe allergic reaction for me.

At first, I wasn’t sure the lip gloss was the issue, as I’ve never had problems with other e.l.f. products. But after using it, I experienced significant swelling and irritation, which required medical treatment from my GP. Managing the reaction was tough, as I had to stop using all skincare products to prevent the inflammation from worsening.

As someone with atopic eczema and highly sensitive skin, it was disappointing to learn that some ingredients in this product might trigger issues for people with similar conditions. I think it would be helpful if e.l.f. added clearer labels to indicate which products are safe for sensitive or eczema-prone skin. This would make it easier for customers to make informed choices.

I also sent an email to the CEO and e.l.f. customer service about my experience and concerns but never received any acknowledgment. I am highly disappointed by the lack of response—it made me feel that my feedback wasn’t valued.

I’ve also noticed others on social media, like TikTok, sharing similar experiences with certain e.l.f. products. While I’ve managed my reaction with medical support and don’t plan to take further action, I hope the brand takes feedback like this seriously and reviews their formulas and labeling.

I still like e.l.f. as a brand, and this experience won’t stop me from using their other products. However, I really hope they improve communication and take steps to ensure their products are safer for all skin types, especially for those of us with sensitive skin.

Absolutely shocking customer service. I placed an order to be sent an empty package with just a returns label and a list of what should have been in the package. I’ve made complaint after complaint via email and all the response I’ve had is that they are apologise and will resend the items. I still haven’t had an email to say the items have been resent. The service is absolutely shocking. I’m so disappointed as I’ve never had troubles ordering with them before. So currently they have nearly £40 of my money and nothing has been sent.

Excellent service. Shipped out straight away, lovely items and fabulous customer service re a missing item which they sent out straight away. Friendly and professional company with no faff and no hassle.

Impossible to change the location on the website, I've tried multiple times for weeks and talking to the costumer service hasn’t changed a thing. I'm very disappointed, as I was looking forward to place my next order.

This is a fantastic service from E.L.F. Cosmetics. I placed my order on 7/09/2024. This was last Saturday. I did not expect anything to move until Monday, but I received an order confirmation and dispatch confirmation that my order was shipped on the same day. After reading some negative reviews (after I placed my order), I was a little bit nervous and emailed customer service regarding the order status. The email team replied within one day and advised me to wait a few days for the status to change. The order status was updated on 10/09/2024, advising me that that the order was in transit. I then received a delivery confirmation from An Post, our local Irish courier, that my order was out for delivery today. I received it this morning. Everything was perfect. The items were packaged very well in a padded bag. The shades were correct. I am very happy with the service and will certainly order again. Thank you E.L.F!

Customer service is so bad. Please don’t put yourself through the hassle when they mess up your order. Not worth it even though they do good products. Shame

The elf power grip is so sticky my makeup stays on all day

[Germany] I received the wrong foundation shade which I forwarded to customer service. I got my 9€ refund the same evening 👍
I am now wary about ordering from their store again, but I can upload receipts from other retailers (like Douglas) to redeem Beauty Squad points, which is a nice gimmick. I tried it, it works.

ELF products were very good products at a reasonable price..very affordable...I am in Target and attempt to buy some foundation with SPF..and the pricetag was $28 so now their prices are up there with everyone else..‼️‼️

I wanted to order a bunch of makeup for my upcoming wedding, but got a nasty surprise at check out when I saw that they had suddenly added 120dkk to the final price. This I found out was the shipping fee, and while I do understand that 99% of all places online requires a shipping fee I feel directly mislead and cheated. This should have been immediately in our "bag" or have like a flashing sign in your face saying that when you choose another country for shipment XX will be your shipment fee. This way you will know right from the get go and not suddenly have 120dkk added to your price when you think you have another when you look in your "bag".