e.l.f. Cosmetics Reviews 

No customer service to talk to, parcel shipped 10days ago, still hasn’t arrived. Emailed them, no response, not even acknowledged they received my email.

Placed my order May 13 2024. Still waiting.
No response to emails.
No other contact available.
Tracking shows shipped.
Royal Mail, shows waiting for item.
Been very happy with e.l.f. products and delivery up till now, a loyal customer. But appalling customer service is not acceptable.
Unlikely to order again.

I’m with the folks that the customer service is terrible, when trying to follow up an order. My order has been placed, and has been sitting there for a week, ‘processing’ in a warehouse somewhere. Despite attempts to contact customer service, no one has responded. Don’t order online from them.

Bought my daughter an electronic gift card, went to use it and it was loaded, then before the order was completed there was a zero balance. Emailed customer service and was told they don't see any orders on the card, then I called and the woman was clearly working remote and all sleeping after 8 rings groggily answered and annoyed, took my number down and said she's call me later!! This was a week ago. I'm out money, my daughter didn't get her order and this company clearly doesn't care about their customers or what the employees do while on the clock.

I purchased the lash serum and after using it for two days, I woke up the next morning and my eyes had all kinds of goopiness, and my right eye felt like there was something in it, and it hurt all day long. My eyes were red and very sore. This being said, I have to tell people I do not recommend anyone using this product. it’s scary when you mess with your eyes because they are so important and this left my eyes feeling terrible. I did email them and they did refund me the money but they didn’t ask for any information on the product itself or the batch number or anything so that they could look into it and just see if there was a problem with that batch? Therefore I just want others to know that it was a very bad experience for me so please tread lightly when you purchase this product and use it on your eyes. This lash serum went straight into the trash!!!

I had the pleasure to speak with a manager called Barbra, and let me tell you, the attitude and the amount of unprofessionalism is ridiculous. That was my first time dealing with ignorant staff, Barbra sweetie customer service ain’t for you😘

Recently purchased the holy hydration make up melting cleansing balm and if you think their make up products are good their skin care is better. Majority face washes/ cleansing balms flare up my eczema on my eyes this does not!!! Especially considering it has a scent but it’s a really nice smell. 10/10 love

I wrote to them multiple times on Instagram, in e-mail…no answer in more than 2 weeks. That is not how to treat a costumer.
I have a problem with adding my redeemed product to the cart. I have a 20% discount that is a welcome discount because I became a pro member.
Then I have a putty blush, a lip balm and a retinoid mini size serum.
In the past I used to go to the cart and on top of it I could add to it the products that I redeemed but now I don’t see that anymore and don’t know how to do it.

e.l.f. Cosmetics has not been responsive to our calls, and neither they nor their wholesale team have replied to our emails. This reflects very poor customer service.

I was once a longtime customer, but I am beyond DONE with this company. I have been trying for now almost FOUR DAYS to place an order for 12 items through their app and online, I've spoken to two customer service reps, asked to speak to a manager and only got her voicemail - TWICE. There is a glitch in their ordering on their website and the app that keeps throwing up error messages. The one rep I spoke to that said she had fixed the order and that I should try to send the order after thirty minuets, and to call her back if it didn't work. I did, and she wasn't available. I (now used to) order from ELF because they make reliable dupes for expensive brands, but I guess it's true you get what you pay for. If they don't want to take my money, I'll gladly spend it elswhere.

I ordered $150 worth of products 15 days ago. My order still hasn’t shipped I sent an email and got no response. I sent another email and was told they were having email trouble and due to a sale they were busy and would ship my order. 5 days pass and no shipping so I email again and no response. What a scam. The worst customer service experience and I will be lodging a refund request via my payment method.

I have ordered from this company for several years now. I am very happy with their foundation, powders, makeup brushes, and skin care items. They are cruelty free which is a plus for me! I appreciate that this is a transparent company. They keep their prices very competitive, so you don't break the bank but still get high quality cosmetics that performs great. This is one of the best cosmetic brands out there. I first found out about E.L.F. from a silent auction where I worked a few years ago. I bidded and won an E.L.F. starter makeup set, and was impressed and hooked on their products ever since. I am also happy to find they have their products in Walmart, Target, and Amazon. When ordering directly from their company, they ship out quickly. I have never had any problems ordering directly from E.L.F. This is a great company that caters to everyone! I will continue to purchase and use their products.

I recently bought the ELF flawless satin foundation and had a severe allergic reaction to it. Itchy red scaley skin and puffiness under both eye sockets. I’ve contacted the company as I’m trying to work out what I’m allergic to so I can avoid it in future. Obviously I’d like a refund too.

I was booked the price two times (gb/us) and accidentally the wrong address was put in - the website filled it out automatically - I noticed one minute after purchasing - and hab no option to change the order or cancel it! So now I paid 77€x2 for products that do not ship to my current address - instead of 77€ once to my living address! Please fix that!
I messaged the customer service - and they responded within 1 day and were very helpful! So no critics here - that was great!
The elf website is not what I am used to and I never had such a bad online shopping experience.

i just my order today- 2 items were missing.
That is so tacky. I have no respect for companies that play around like this. Zero stars.

I had purchased two bottles of ELF foundation. Once I got them home, neither of them worked! I emailed ELF, and not only got an email response but a phone calas well. 5 daysllatet, I got my 2 new bottles of foundation! Thank you ELF for the amazing customer service & the foundation!!

I think the elf big mood mascara has to be the worst mascara I have purchased.
I opted for the waterproof, but it goes under my eyes, across my eyelid and doesn't look good at all.
This is my personal experience, and it is a total waste of my money

I am really shocked by the bad reviews. I'm pretty new to elf but, so far everything has been great!! Love the putty primer, halo glow is amazing! Concealers, the shade match is perfect for my pale skin. The blush and eyeshadows are incredibly pigmented, and the prices are really reasonable. As for shipping, it clearly states on their website that it takes 5-7 working days (UK) so I'm slightly confused why people are on here complaining that it's taken 10 days for their orders to arrive. Also, tracking has always been available with my orders. I've had one issue, I ordered 2 different Concealers but was sent 2 of the same one. CS responded to my query within a couple of hours. They have told me to keep the extra Concealer, and will send me out the one that was missing. To me that is great Customer Service! I don't know, maybe it's a geographical thing when it comes to the bad service others are allegedly experiencing. For me (UK) I love elf :)

So i ordered 4 products at the start of december. The shipping was about 3 weeks and when the package arrived one item was missing. Then i tried to contact the customer service. I wrote them an email. Later i found out that they have very bad reviews about their customer service and other whole stuff. That they had the same problem like me (missing items and that the customer service hadn’t answer them). So i thought it was game over for me. That they will never answer me back and i will never get my product. So i accepted my fate. But luckily they did answer. 3 hours later they told me they would send me the missing item and they did it :D. So try your best and contact them via email. Thats the email i used to contact them: elfatelfcosmetics.com. (sorry i can use the symbol „at“)
They answered really quickly and were very nice. (Send them also a picture from the items you bought and also what item is missing and dont forget your order number as well)
Btw i am from germany

Had a terrible experience with their customer service. I recently ordered a large order for their Black Friday sale but when the package arrived it had tape over a large tear and three of my products were missing. I contacted customer service but they were unwilling to replace the missing products and because one of the products was a promotion for spending a large amount and the two others were discounted with the sale the amount offered to refund was so nominal compared to what the price I’d have to pay to replace them was. I was so disappointed by this experience as I had been a huge fan and advocate of their products before. The rep I dealt with - Harumi was unable to assist me or put me in touch with their manager after multiple requests and instead ignored them. I wouldn’t put trust in this company or recommend them to others.