Elie Beaumont London Reviews 

Placed on order online, as I have done before. No confirmation email for order received. Submitted 2 contact forms via website and also 3 emails...no acknowledgement or response to any of them!!!
Appalling customer service

I have ordered several bags and kept them.4, prompt delivery, packaged well. I returned a bag (silver in July 2025) and to date I have not received notification that it has been reimbursed? I did not manage to get a return label and paid for it myself. I would have expected just a little acknowledgement and confirmation of reimbursement.

Phone case not worth the price. Good service and responsive to return request. Phone case looks nice but doesn’t have a luxury feel. Paid over £40 for a case and lanyard but didn’t meet expectations for that price. Nice but a bit over priced. Good marketing

The quality of the bag is average at best. It is most certainly not worth the price tag. The finish is ok. Loose threads and very thin leather. The lining of the bag is like a wash bag, but then I suppose it’s easier to clean. The free leather strap is poor quality and the metal work is light weight. The purse I ordered however was very nice but I didn’t want to keep it because I wasn’t keeping the bag.
Their response to my review was rather funny and ironic. Stating they have plenty of positive reviews on their OWN website!

I had bought a bag for my mum as a present some time ago. Recently it broke (strap became unattached from bag) and I had contacted the company to let them know since it was within the warranty period. I received excellent customer service and I was given a brand new bag (chose a different colour) as a replacement. Very happy with the service and bags are great.

This is my third purchase from this company and I wouldn’t hesitate to use them again. I ordered my third tassel bag and the quality is excellent. I love how it comes packaged in a nice box and in its own dust bag. The extra strap is an added bonus and this time I ordered the gold sunglasses case which I’m really pleased with.

Fantastic customer experience. The website stated that the two free gifts were out of stock. I sent an email to say I was very interested in the blue denim Arc sling bag but wanted a free strap and glasses case. The response was immediate and I placed my order. The bag and gifts arrived quickly and I love them! The bag is roomy, stylish and superb quality. Would buy from this company again in a heartbeat. Thank you!

Received a gold cross body bag. It had glue all over the zipper tab, not well made unfortunately. I emailed them and 3 days later am still waiting for a response!

I purchased the tassle bag and matching tassle card holder on a whim, after an Elie Beaumont ad came across my Instagram time-line. I was pleasantly surprised when I received both items. The leather quality is excellent and has a beautiful grain. The leather also has a protective coating that wipes easily and is perfect for daily use. The only downside is the leather is very soft, and bag is not very structured. I would recommend a re-design with stiffer internal materials for more structure.

Great sling bag. Very high quality materials and fast delivery

Brilliant customer service and a beautiful watch!

They were able to do a custom order for me with a watch face and strap combo that wasn't a listing on the site. Then, I had made an error with the engraving which they fixed for me no issues. The watch arrived and is exactly as I wanted, and looks great. Can't wait to gift it.

Bought this bag as a gift so welll made and beautifully packed this is my third purchase and so pleased every time

This is the third time I’ve purchased from Elie Beaumont. Ordering and delivery were very straightforward and the bag came beautifully packaged. The phone bag is so lovely and more roomy than I thought. Will be perfect for evenings out on holiday. Love the strong green colour and the glitzy strap. Very pleased with my purchase.

Initially I received a faulty bag that I had to send back - Elie Beamont were very quick to reply with an email with a link for a pre-paid label.
Subsequently I did send a few emails regarding the fault and asked them to confirm receipt of my return and enquired into when I could expect dispatch of my exchange/replacement. No response from EB. However, on giving it some thought perhaps I was slighlty impatient, and at this time of year becoming so very busy, the company are most likely overwhelmed! and so thought to myself perhaps it would be best to call instead.
I called the owner/director on the number I found through a little research and they were swift to pick up! - they were very friendly, patient (depsite being able to tell they were swamped) and were so very helpful. They confirmed they had received my return and emails, and were so pro-active in sending out the exchange on the very same day, which I received within 2 days - so speedy! I am absolutely thrilled with my replacement bag - thank you so much Elie Beamont team, I much appreciate yourselves talking to me regarding my enquiries and was lovely to hear a friendly and helpful voice over the phone. Wishing you all a lovely festive season.

Customer service was super friendly and helpful; my gift was delivered on time.

I contacted the company twice via email to inquire about the delivery date. I received a friendly and helpful response both times.

The gift was delivered on time with express delivery.

I am very happy with the outcome. Although they are busy and engraving may take longer, they did a great job.

Five stars because they turned my disappointing ( after i realised it takes for than ten days to be delivered) in happiness

My man is also happy with his Gift.

Love my new bag, and free Keyring and strap. This is the 4th EB bag I’ve bought definitely the only bag I’ll ever need - just need one in every colour 😆

Reliability of the service which often goes above and beyond, and an excellent product. I love these tassel bags. Have just purchased the bronze and already have a black and blue, They are high quality and classy. The straps make them stand-out gorgeous!

Easy navigation of website, great selection, great value and speedy shipping.

So pleased with my new tassel bag!! This is my 3rd purchase and the quality is amazing and so are the offers.
My friends have all bought from you and I’m sure I’ll be back for more x

i have placed 2 orders.. one was fine because i kept all items. the other i wanted to return half the order. i emailed they got back very quickly with a pre paid royal mail stamp. so far so good. they received the return on 3/7.. i have emailed a few times and have had no confirmation of return or refund. on the website it states that in most cases they’ll refund on day of receipt! what a joke. there is no phone number.. items returned were unused as i didn’t like the colour. i have now had to threaten them with my credit card company. utterly ridiculous and ruined what was otherwise a good experience. i hope this review kicks their backside into gear