Elite Saddlery helped me to get swing irons replacement brackets for a 1990 twin rocking horse. They give excellent time and advise on what was required to complete the task. Great product, and commun... Toon meer
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Smooth transaction with fast dispatch. Arrived well packaged. Knee pads were true to size and fitted perfectly. Too early to see if they work as only used a couple of times so far but hoping for good... Toon meer
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Fantastic customer service, which is rare these days. Had a problem with a bridle and new one was posted out, before they received the faulty one back. When you ring, someone actually answers the phon... Toon meer
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In spite of the shipping delays at the Australian end my beautiful rocking horse arrived completely unscathed and she was everything that Angie said she would be. Angie was lovely to communicate wi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Elite Saddlery Ltd - Supplying all Premier Equine, Stubben, Whitaker & Brogini products, Helite air jackets, HAYGAIN hay steamers, SupaStuds, Ollov rubber horseshoes and much more. We also offer beautiful restored vintage & antique rocking horses for sale.
Contactgegevens
Mill Lane, IP21 5RS, Diss, Verenigd Koninkrijk
- 01379 588472
- sales@elitesaddlery.co.uk
- elitesaddlery.co.uk
4,9
Uitstekend
468 reviews
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Antwoord van Elite Saddlery Ltd
Thank you so much for taking the time to give us a great review - we really appreciate it.
We'd love to see you back again in the future if we can help you.
Best regards,
Russell and Angie, Elite Saddlery Ltd.
Great customer service
I rang before ordering my item and had a very useful, constructive conversation - the lady I spoke to was really helpful. Item arrived quickly and well packaged. Happy customer
28 maart 2025
Antwoord van Elite Saddlery Ltd
Dear Margaret,
Thank you so much for your kind words and it was a pleasure helping you to get the right things.
Please do come back if we can help again in the future.
Kind Regards,
Angie and Russell, Elite Saddlery Ltd.
Very easy to deal with
Very easy to deal with. Excellent delivery time period. Good quality merchandise. Thank you.
27 maart 2025
Antwoord van Elite Saddlery Ltd
Dear Trevor,
Thank you so much for your kind comments and we are delighted that you like your items.
We would love to see you back so please remember us the next time you need something for you or your horse.
Kind regards,
Angie and Russell, Elite Saddlery Ltd.
Rubbish delivery driver
The jacket I ordered was great but what a carry on with delivery. The driver gave me a time so I waited in. I got a txt saying they tried to delivery . Not to this house. Then another date but no delivery. I had to end up redirecting to a shop . 3 times I went and it wasn’t scanning . What a carry on
19 maart 2025
Antwoord van Elite Saddlery Ltd
Dear Susan,
We are so sorry that your experience was spoiled by the delivery driver, we ourselves have some great ones bringing us things and some not so good, so we know it's always frustrating when it doesn't go smoothly. If you have a safe place at your own house or a neighbour you know well and trust it is always worth putting that on everything you order from anywhere to avoid this sort of situation, as then the driver has no option but to leave it where requested if they get no answer at your own property ( or say they didn't )
Once again, our apologies that this ruined your experience - if it had been something we could control we would have made sure it went more smoothly.
If we can help you again in the future for something else please do give us a chance to make this right and turn your 2 star experience into one of our 5 star ones.
Best regards,
Russell and Angie, Elite Saddlery Ltd.
Antwoord van Elite Saddlery Ltd
Dear Debbie,
Many thanks for taking the time to give us a great review, and for the 5 stars too..
We do hope we can help again in the future and look forward to seeing you back.
Best regards,
Russell and Angie, Elite Saddlery Ltd.
Very efficient service
Very efficient service. They even spotted that I'd ordered one item via ebay and another from their website and refunded one of the postage charges to send in one package. Top job!
7 maart 2025
Antwoord van Elite Saddlery Ltd
Dear Victoria,
Thank you so much for taking the time to complete a review for us and for the 5 stars too - we really appreciate your comments.
We do hope we can help you again in the future and would love to see you come back next time we can help with something.
Kind regards,
Angie and Russell, Elite Saddlery Ltd.
Very prompt delivery and great product!
3 maart 2025
Antwoord van Elite Saddlery Ltd
Dear Sharon,
We are delighted you like your purchase and really hope to see you back again in the future. Thanks so much for your review and the 5 stars - it really means a lot to know our efforts are appreciated.
Best regards,
Russell and Angie, Elite Saddlery Ltd.
Good items well described on the…
Good items well described on the website. Very quick delivery.
6 maart 2025
Antwoord van Elite Saddlery Ltd
Dear Mr Ogle,
Many thanks for your kind review and the 5 stars - we really appreciate it.
If we can help again in the future we would love to see you back again.
Kind regards,
Angie and Russell, Elite Saddlery Ltd.
Antwoord van Elite Saddlery Ltd
Dear Mr Morris,
Thank you so much for this great review and for taking the time to do it too, we really appreciate it.
We hope we may be able to help again in the future and would love to see you back again.
Best regards,
Russell and Angie, Elite Saddlery Ltd.
The product is exactly as advertised I…
The product is exactly as advertised I have function tested these studs in the shoes and they work amazingly well
4 maart 2025
Antwoord van Elite Saddlery Ltd
Dear Danyon,
Thank you so much for your great review and the 5 stars too - it really means a lot to us.
We hope to see you back again soon if we can help with anything for you or your horse.
Kind regards,
Angie and Russell, Elite Saddlery Ltd.
Great service
Fabulous quick service. Very accommodating when rethink was needed as requested item was no longer available. Thank you.
26 januari 2025
Antwoord van Elite Saddlery Ltd
Dear Lynda,
Thank you very much for your great review and 5 stars too - it is really much appreciated. Thank you too for your understanding about your item and we trust you are happy with the replacement.
We hope to be able to help you again in the future and would welcome you back the next time you need something.
Kind regards,
Angie and Russell, Elite Saddlery Ltd.
Helpful staff and beautiful leather rocking horse tack
Really helpful staff who could not have done more to help me with my purchase of tack for a rocking horse. They patiently advised me over the phone how to measure parts of the rocking horse and offered further support post purchase if needed. The saddle and bridle are beautifully made and are adjustable to ensure that they fit. Thank you very much for a wonderful service
9 januari 2025
Antwoord van Elite Saddlery Ltd
Dear Mrs Heywood,
Thank you so much for your kind review and comments, they are really appreciated.
We are so pleased your saddle set fits well and I'm sure your horse looks great in his new tack.
Please do come back to us for anything else you need - we would be delighted to see you back again.
Kind regards,
Angie and Russell, Elite Saddlery Ltd.
Amazing service
Amazing service! Really helpful and swift advice on a complex purchase. Genuine support provided to ensure I bought the right item for my horse. Would highly recommend and use Elite Saddlery again.
28 december 2024
Antwoord van Elite Saddlery Ltd
Dear Margaret,
Thank you so much for taking the time to give us a great review, and for your 5 stars too - it's really appreciated.
We are so glad you got the item you needed and hope we can help again in the future.
Kind regards,
Angie and Russell, Elite Saddlery Ltd.
Happy with the quality of the leather…
Happy with the quality of the leather and the fit.Good delivery.
12 december 2024
Antwoord van Elite Saddlery Ltd
Dear Marian,
Thank you very much for your review and we are delighted you like your item.
If we can help again in the future please do come back to us.
Kind regards,
Angie and Russell, Elite Saddlery Ltd.
Antwoord van Elite Saddlery Ltd
Dear Megan,
Thank you for your kind review, it's very much appreciated.
Angie was brilliant and really helpfull…
Angie was brilliant and really helpfull and good advice
A great Ambassador for your copay
Enter Hargreaves
11 december 2024
Antwoord van Elite Saddlery Ltd
Dear Mr Hargreaves,
Thanks very much for your kind review and the 5 stars too - I really appreciate the comments.
Best regards,
Angie and Russell, Elite Saddlery Ltd.
Easy peasy company to deal with
Easy peasy company to deal with. Very helpful and knowledgeable on the phone. Put my order in online, quick delivery with up to date information along the way. It’s a ten from me.
4 december 2024
Antwoord van Elite Saddlery Ltd
Dear Mr Hobson,
Many thanks for your great review and the 5 stars - it's very much appreciated.We're glad you like your experience with us, and we'd love to see you back again in the future if we can help.
Kind regards,
Angie and Russell, Elite Saddlery Ltd.
Rocking horse accessories
Excellent products, good communication and prompt delivery, I would use this company again.
1 december 2024
Antwoord van Elite Saddlery Ltd
Dear Julie,
Thank you so much for your kind review and 5 stars - we really appreciate it, and we're glad you liked the bits for your rocking horse.
Hope to see you back again in the future if we can help with something.
Kind regards,
Angie and Russell, Elite Saddlery Ltd.
Easy to order and quick to deliver
27 november 2024
Antwoord van Elite Saddlery Ltd
Dear Pauline,
Many thanks for your great review and the 5 stars, we really appreciate it.
Hope to see you back again in the future.
Kind regards,
Angie and Russell, Elite Saddlery Ltd.
Hv waited to buy this rug for over 2 yrs
26 november 2024
Antwoord van Elite Saddlery Ltd
Dear Jane,
Thank you for taking the time to give us a great review, and we're pleased you have now got the rug you wanted. If we can help with anything else in the future please do let us know.
Thanks again,
Russell and Angie, Elite Saddlery Ltd.
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