Elite Saddlery helped me to get swing irons replacement brackets for a 1990 twin rocking horse. They give excellent time and advise on what was required to complete the task. Great product, and commun... Toon meer
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Smooth transaction with fast dispatch. Arrived well packaged. Knee pads were true to size and fitted perfectly. Too early to see if they work as only used a couple of times so far but hoping for good... Toon meer
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Fantastic customer service, which is rare these days. Had a problem with a bridle and new one was posted out, before they received the faulty one back. When you ring, someone actually answers the phon... Toon meer
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In spite of the shipping delays at the Australian end my beautiful rocking horse arrived completely unscathed and she was everything that Angie said she would be. Angie was lovely to communicate wi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Elite Saddlery Ltd - Supplying all Premier Equine, Stubben, Whitaker & Brogini products, Helite air jackets, HAYGAIN hay steamers, SupaStuds, Ollov rubber horseshoes and much more. We also offer beautiful restored vintage & antique rocking horses for sale.
Contactgegevens
Mill Lane, IP21 5RS, Diss, Verenigd Koninkrijk
- 01379 588472
- sales@elitesaddlery.co.uk
- elitesaddlery.co.uk
4,9
Uitstekend
468 reviews
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Antwoord van Elite Saddlery Ltd
Dear Kathryn,
Thanks so much for taking the time to review us, and for the 5 stars too - we really appreciate it.
Hope to see you back again soon,
Kind regards,
Angie and Russell, Elite Saddlery Ltd.
Quick delivery and great service- thank…
Quick delivery and great service- thank you 🤩
12 november 2024
Antwoord van Elite Saddlery Ltd
Dear Richard,
Many thanks for your great review and the 5 stars - we really appreciate you taking the time to do that.
Hope to see you back again if we can help with anything in the future.
Best regards,
Russell and Angie, Elite Saddlery Ltd.
Antwoord van Elite Saddlery Ltd
Many thanks for taking the time to complete a review for us, and for the 5 stars too - we really appreciate your time.
We hope to see you back again the next time we can help.
Best regards,
Russell and Angie, Elite Saddlery Ltd.
Antwoord van Elite Saddlery Ltd
Dear Elliot,
Thanks so much for your time to review us and for your 5 stars too, it really means a lot.
We hope to see you back again soon, and appreciate your time.
Best regards,
Russell and Angie, Elite Saddlery Ltd.
Excellent customer service
I ordered a body protector on line, but the one I wanted had just been discontinued. Angela, staff member, offered me to try the new model that had just come on the market which I did. Unfortunately the fit was slightly different and so did not fit as security. Return and refund was easy. Angela, was excellent and consistent all the way through our conversation via email, offering advice and support over a couple of weeks. Communication was fantastic! I highly recommend this company and will be looking to purchase other items from them in the near future.
7 oktober 2024
Review zonder uitnodiging
Antwoord van Elite Saddlery Ltd
Dear Zoey,
Thank you so much for taking the time to write us such a great review, and for your 5 stars - it really means a lot to know our efforts are appreciated.
I'm sorry that the body protector wasn't exactly right for you but as a safety item the fit is very important, so better to always try them and get the right one.
We'd be delighted to see you back again the next time we can help you with something for either your horses or you..
Kind regards,
Angie and Russell,
Elite Saddlery Ltd.
Phone call very helpful
Phone call very helpful, product as described, good quality, fast delivery.
24 september 2024
Antwoord van Elite Saddlery Ltd
Dear Mrs Rossington,
Thank you very much for your kind comments and we are delighted you like your purchase.
We hope to see you back again in the future if we can help again, and really appreciate your time to review us.
Best Regards,
Angie and Russell,
Elite Saddlery Ltd.
HIGHLY RECOMMENDED
HIGHLY RECOMMENDED. A very good experience, helpful, professional and friendly. Delivering my Haygain from Norfolk to Lancashire and showing me how it worked was above and beyond my expectations. Thank you so much.
19 september 2024
Review zonder uitnodiging
Antwoord van Elite Saddlery Ltd
Thank you so much for taking the time to give us a great review, and I'm sure your Haygain will make such a difference.
Enjoy those hills and the beautiful rides around there, and you know where we are when you next need anything for your horses, or for you to wear when riding.
Best Regards,
Russell and Angie,
Elite Saddlery Ltd.
Great customer experience
Purchased a beautiful rocking horse. Outstanding quality and service throughout, it was delivered in person by Russell who was very professional and friendly. Highly recommend this company.
29 augustus 2024
Review zonder uitnodiging
Antwoord van Elite Saddlery Ltd
Dear Andrew,
Thank you so much for taking the time to give us a great review, and for your kind comments.
We are delighted you love Jemima and are sure she will look wonderful in your home.
Best regards,
Angie and Russell, Elite Saddlery Ltd.
Antwoord van Elite Saddlery Ltd
Dear Katie,
Thank you for your great review and 5 stars too - very much appreciated.
We hope to see you back again in the future if we can help you with anything else.
Kind regards,
Angie and Russell, Elite Saddlery Ltd.
Really great service
Really great service, item posted and received the very next day and replied to all emails super quickly!
28 juni 2024
Antwoord van Elite Saddlery Ltd
Dear Becky,
Thank you so much for your kind review and 5 stars, it really means a lot to know our efforts are appreciated.
We hope to see you back again soon,
Kind regards,
Angie and Russell.
Great quality and smart product
Great quality and smart product - diamonte shaped brow band.
Arrived quickly. No problems experienced what so ever. …. Apart from horse not being impressed with his bling 💍
30 juni 2024
Review zonder uitnodiging
Antwoord van Elite Saddlery Ltd
Dear Lisa,
We are really pleased you liked your new browband and I'm sure he'll soon love his new look if he sees his reflection..
Hope to see you back again in the future, and thanks for your lovely review.
Kind regards,
Angie and Russell, Elite Saddlery Ltd.
Quick to dispatch and quick to refund
Quick to dispatch and quick to refund. Offers fair prices. Will use this company again.
3 juni 2024
Antwoord van Elite Saddlery Ltd
Dear Zoe,
Thanks very much for your kind words and we are always happy to help - even if sometimes an item isn't exactly what was wanted.
Please do come back the next time we can help and we'll be delighted to see you.
Best regards,
Russell and Angie, Elite Saddlery Ltd.
Great service at a great price.
7 juni 2024
Antwoord van Elite Saddlery Ltd
Dear Philip,
Thank you so much for taking the time to complete a review and for your kind comments - it really does mean a lot.
We hope to see you back again in the future the next time we can help you.
Kind regards,
Angie and Russell, Elite Saddlery Ltd.
Great customer service
Great customer service. Sorted a size/stock issue and communication was fantastic.
30 april 2024
Antwoord van Elite Saddlery Ltd
Dear Daniel,
Thank you so much for your kind comments and review, we are always doing our best and it's great when this is appreciated.
We hope to welcome you back in the future if we can help with anything else.
Kind regards,
Angie and Russell, Elite Saddlery Ltd.
Rocking Horse
Angie and Russell were brilliant to deal with.
Angie gave great customer service and provided a swift response to my delivery query.
I am now the proud owner of a beautiful rocking horse which is exactly as she was described and carefully delivered when expected by Russell.
A very happy customer. Thank you!
24 april 2024
Antwoord van Elite Saddlery Ltd
Dear Mrs Patterson,
Thank you so much for your great review and we are so pleased you love your new rocking horse.
I hope you continue to get great pleasure from her and we would be delighted to help if we can with anything you need for your real horse too - just let us know.
Kind regards,
Angie and Russell, Elite Rocking Horses / Elite Saddlery Ltd.
Easy ordering and quick delivery
Easy ordering and quick delivery. I would shop here again.
9 april 2024
Antwoord van Elite Saddlery Ltd
Dear Brenda,
Thank you so much for your kind review and 5 stars, we really appreciate it.
We look forward to seeing you back again the next time we can help.
Kind regards,
Angie and Russell, Elite Saddlery Ltd.
Excellent product
Excellent product. Unfortunately they didn't fit my leggy TB, however, no complaints about the return process and they quickly refunded my money. Overall very pleased with customer service just a shame the boots didn't fit my horse 😑
4 april 2024
Antwoord van Elite Saddlery Ltd
Dear Mrs Waylen,
Thank you very much for completing a review for us and for being so kind, as clearly the items didn't fit this time. We are glad that we made the process easy for you, and do hope we can help with something else in the future, as we'd love to see you back.
Best regards,
Russell and Angie, Elite Saddlery Ltd.
Antwoord van Elite Saddlery Ltd
Dear Karen,
Thank you for taking the time to review us and for your kind comments - we do always try our best.
We hope to see you back again the next time we can help.
Kind regards,
Angie and Russell, Elite Saddlery Ltd.
Antwoord van Elite Saddlery Ltd
Dear Mark,
Thank you so much for your kind review and 5 stars, we really appreciate you taking the time to write.
We hope to see you back again in the future if we can help you with something.
Kind regards,
Angie and Russell, Elite Saddlery Ltd.
Excellent communication and very speedy…
Excellent communication and very speedy delivery and the items I ordered were fantastic
27 maart 2024
Antwoord van Elite Saddlery Ltd
Dear Lisa,
Thanks so much for your kind words and we are glad your items are what you wanted.
We really do hope to see you back again and please let us know if we can help again in the future.
Best regards,
Russell and Angie, Elite Saddlery Ltd.
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