Embassy London Reviews 

Outstanding service

The service was great from start to finish.
I had to exchange a pair of boots as I had accidentally ordered the wrong size and Embassy changed them with no quibble, completely stress free...would definitely recommend Embassy

Contacted Embassy after I had worn my new boots for the first time. The stitching was faulty on the inside heel so caused them to rub me. Emailed them the same evening (Tuesday 16/12) and they picked up my email next day. Isla in their customer service could not have been more helpful knowing they it was a fault with their product and these were boots I had planned to wear lots in the run up to Christmas. She told me that she had missed their collection for that day, so they would be sent the next day and fingers crossed they should arrive on Friday…. And to send my faulty boots back when I got opportunity (I posted these back to them on Thursday 18/12 with their prepost lable and send them a photo of the proof of postage) Fantastic service to this point…. Friday comes, no boots and no reply to the email I sent asking for tracking information for the new none faulty boots that they were sending to me on Wednesday 17/12…. I have had no replies and I’ve sent a few emails…. It’s now Monday 22/12… still no boots and received a notification from DPD saying….. “We’re expecting your LOUD STEP LTD parcel. We'll be in touch when we have it and it's out for delivery”

It would appear that Embassy DIDN’T SEND IT TO THE COURIER ON THURSDAY WHEN They SAID THEY WOULD! Because why else would the courier still be waiting for it?? So want started as fantastic service, has turned in to the most disappointing experience and I just hope when the boots arrive I can actually wear them. Ps… if Embassy had replied to my emails I wouldn’t be writing this rubbish review, I would just have let it go.

Updated:
24/12/12….. 8:45am we got there in the end and the boots are perfect ….

Impossible d’avoir un bon de retour pour changer de taille.
Aucun service après vente
J’attends toujours un retour de mon mail envoyé fin novembre
Je ne recommande pas cette entreprise, merci embassy london je n’ai pas de cadeau de noël pour ma fille

Outstanding customer service with quick response times and solutions that are customer focused. I haven't yet recieved my order but honestly, this company has made everything right without fuss & not charged extra for what was probably my mistake. My order went to the wrong postcode, I contacted Embassy who have been helpful with solutions, they have been understanding and just sorted it - thank you!

Too bad we don't have this store of Embassy in the Netherlands!
Whát a shoe paradise!
Unique, lovely, soft and one of a kind!
For a fair price.
Just go here and the wonderful staff will really help you in any way she can.
Made my mom really happy!
We bought shoes in Brighton.

i respect the company because they supported me at the utmost.... the delivery did not go as expected, due to the traffic office. embassy helped me through the process and payed me at once the amount back so i could order another time!

Ich habe schon einige Paare dieser Marke und liebe Sie. Dieses Mal gab es ein Problem mit meiner Lieferung. Der Kundenservice hat mir schnell geantwortet und mir sehr entgegenkommend geholfen. Vielen Dank nochmal für den sehr netten und angenehmen Kontakt!

I want to share a heartfelt thank-you to the wonderful team at Embassy London. I visited the store twice recently. Jennifer and Isata were genuinely exceptional! Their kindness, attentiveness and warm energy made me feel so welcomed and cared for. They turned a simple store visit into such a lovely experience.

I also want to express my sincere appreciation for Isla in Customer Care. She went above and beyond - answering every question with great detail, and genuine care. Her dedication truly stood out and made everything so much easier.

Thank you, truly, to all three of you. Your professionalism and kindness made my experience unforgettable. Absolutely obsessed with these shoes after months of trying to find the perfect pair! I will be returning and planning to buy many more shoes from here!

Not only do Embassy shoes have the absolute best quality and comfort for boots I’ve encountered - their Customer Service is second to none ! In a world where online purchasing now dominates, the levels of support are generally declining. Certainly not the case with Embassy ! Very quick response times and personalised email replies make all the difference and they are a pleasure to purchase from
Thank you Embassy 🤗

Absolutely love love my shoes. They fit like a glove. I dont think I have ever had shoes that were such a perfect fit before.  Amazing surprise and  quality! Will definitely be buying again soon

I bought boots online. Had to deliver to a friend in uk as embassy can’t deliver to jersey Channel Islands.
I usually buy my shoes in the Greenwich shop and visit Greenwich especially fir the shop. I find the boots to be way larger than a size 6 uk, the laces keep undoing and the colour runs onto socks. But I wore them first time thru Gatwick airport and they were comfy but sound clunky because they’re big. Thicker socks required but obvs dark colours!!

I bought my first pair of Embassy London shoes a few weeks ago and have never worn brand with this much quality before. Incredibly comfortable and feel like a true handmade pair of shoes. The quality, style and price point are perfect!

Just discovered Embassy London while browsing on line, and discovered a fantastic company. The boots I ordered arrived extremely quickly, and I am so impressed with the wonderful soft leather quality, and I actually ordered another pair. I’m also very pleased that their sizes go up to size 9 for ladies like me. The fact that returns and delivery are free, and customer service is so fantastic as well. I would definitely recommend this company.

Embassy London are a first class company to deal with. Their customer service is second to none. I have bought 4 pairs of boots and two pairs of shoes and everyone are beautifully made and so comfortable. They are so different and striking every time I wear them I get asked where they are from and I am more than happy to tell them. I could highly recommend Embassy London.

I absolutely love my Embassy boots and trainers. I find them so comfortable and stylish. I love the compliments and telling people about my favourite boot and trainer company. Thank you for your fantastic boots and service.❤️❤️

I love the wide choice of styles from Embassy. I just bought my second pair of Embassy shoes. The quality and style are amazing. They fit well and look amazing, I love them!

I absolutely love my new boots ... After an initial set back when only one pair of the two pairs I ordered arrived. The problem was delt with quickly by customer service and I was given a discount for future purchase by way of apology. I chose another pair of boots that I love so much! Both pairs are beautifully crafted and so comfortable 😍 five stars for customer service.

I bought some lovely shoes (which have had loads of positive comments) and had to buy insoles to get the correct fit. The shop assistant cut them to size but unfortunately cut them too small so that they moved about in the shoes causing discomfort. I contacted the company who went to a lot of trouble to post me a replacement pair without quibble.
So it was great customer service as well as great shoes!!

Embassy London are a fantastic company to deal with. I order trainers for my husband, which arrived promptly. Great shoes and my husband loved them. There was one minor problem of one lace shorter than the other. I emailed Embassy and they quickly sent new laces to me. Great customer service and great shoes. Would rate them highly.