Embassy London Reviews 

1.931
•
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I have never come across a more exceptional customer service. The agent, Isla, dealt with my issue so quickly and most importantly, the shoes are excellent quality. I am a proud owner of at least 10... Toon meer

Beoordeeld met 1 van de 5 sterren

I’ve ordered form Embassy London in the past with no issues. Last week, placed an order for several pairs of shoes. The order was confirmed and credit card charged. Seconds later, I get an email that... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

went into Embassy in Camden. Felice C welcomed us, showed us a tempting range of shoes and demonstrated the beautiful new bags with the slick clasp and interior light. He was completely lovely and loo... Toon meer

Beoordeeld met 5 van de 5 sterren

I just received my first order from Embassy London which arrived very quickly after placing it & am absolutely delighted with my new beautiful GoGo Boots. They fit perfectly & are excellent quality. I... Toon meer

Bedrijfsgegevens

  1. Winkel in modeaccessoires

Geschreven door het bedrijf

Footwear that leads, never follows. Embassy London redefines classic footwear with colour, personality and purpose. Designed in London and available in-store and online. Every outfit starts here.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,3

Alle reviews

(1.931)

28 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Exceptional footwear

Don’t think I have ever had a pair of shoes that people have commented on. But they do when I wear any of my 15 plus pairs of Embassy shoes, sandals, and boots. Every time I wear any of them people comment on how lovely they are! Even someone in hospital waiting to go home commented on a pair I was wearing last week…

They are exceptional footwear. Well made. Awesome colours and styles.

I am actually giving all my other footwear away and just having Embassy shoes on my rack! That’s how good they are - there is no comparison with other makes that I’ve had.

Great customer service.

The footwear always arrive thoughtfully and carefully packaged. Speedy delivery… And the couriers and the company keep you updated. The smell of leather is addictive.

No hesitation recommending them but that comes with a warning - you will want to buy more and more of them. 🥰

10 juni 2025
Beoordeeld met 5 van de 5 sterren

Impressive!

Impressive! My shoes arrived yesterday, 3 days after ordering. They are absolutely beautiful and so comfortable - very happy customer, I will definitely be ordering more :-)

24 juni 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

I purchased a beautiful pair of shoes…

I purchased a beautiful pair of shoes from Embassy online. When I received my order I noted both on shoes the leather on them were cracked damadged this was really dissapointing as the reviews from customers were positive. I haf to return them.

12 mei 2025
Logo Embassy London

Antwoord van Embassy London

Dear Karimah,

Thank you for taking the time to leave a review. We’re truly sorry that your order didn’t meet your expectations on this occasion. You're absolutely right—our reviews usually reflect our commitment to great service and quality products, and we regret that this time we fell short.

While no one is perfect, we take full responsibility and acknowledge that this product slipped through our quality control. Rather than dwell on mistakes, we focus on learning from them and have already taken steps to ensure this doesn’t happen again.

We really appreciate your feedback—it helps us grow and improve :)

Beoordeeld met 1 van de 5 sterren

Ne pas acheter si vous n’êtes pas en Angleterre

Deuxième commande de chaussures sur leur site. La paire qui arrive ne me plait pas et je veux la retourner. (Et non quand on commande on ne regarde pas forcément la politique de retour… )
J’ai payé 8,95 euros de frais d’expédition (donc je les veux vraiment !!) et quand je veux retourner : le lien de retour sur lequel je clique me dit que le produit n’est pas retournable 230 € la paire !!! (Presque tous les liens de retour du produit sont inactifs.)
J’envoie un mail et ils m’envoient un Lien … retour à ma charge (quel e-site fait ça en 2025???) et là la douche froide !!! La poste me demande 23, 95 euros de frais d’expédition.
Je vais donc avoir payé 33 euros de frais pour rien !!!
N’achetez donc pas si vous n’êtes pas en Angleterre !!! Service client nul …

27 mei 2025
Review zonder uitnodiging
Logo Embassy London

Antwoord van Embassy London

Isabelles dissapointment is misplaced on this occasion, but to clarify that her experience stems from a misunderstanding of our clearly stated returns policy for international orders.

It is, unfortunately, quite unfair—and we would even say misleading—to leave a negative review based on not having read our return terms before purchase. We make it very clear on our website that international returns are not free. This is not unusual; in fact, the vast majority of international retailers do not offer free return shipping. We do our utmost to ensure that all policies are transparent and accessible prior to checkout.

This review does not reflect the quality of our products, our customer service, or the diligent work of our team members such as Isabelle, who responded appropriately and professionally within the scope of our policy. We understand the frustration of having to pay for return shipping, but it is a responsibility clearly outlined and agreed upon during the ordering process.

We kindly ask future customers to take this into consideration and to judge our business fairly based on accurate information and complete understanding of our terms.

Thank you.

Beoordeeld met 5 van de 5 sterren

I had an amazing photo shoot

I had an amazing photo shoot! Everyone was so professional from the makeup, photographer the whole experience was so nice. My photos are beautiful.

I highly recommend this studio, well located near Oxford Circus, great prices for the services provided.

Thank you and I will cherish my beautiful photos and remember how I looked now in years to come.

18 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great quality and comfort

I love bright, unusual footwear. But I have to have comfy footwear too.
I bought comic book trainers. They are like wearing bouncy slippers. They feel good quality.
Thank you for such a great eye catching pair of shoes.

12 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fabulous shoes, fabulous customer service

I'm delighted to have discovered Embassy London. I was looking for good quality shoes, comfortable enough to wear all day, for a reasonable price, and which would work with a deep yellow outfit. I was starting to think it was an impossible task until I found Embassy online. I ordered the Dannii shoes in yellow; they arrived quickly, the leather was soft and the colour was perfect.

Unfortunately my usual size was a bit large for me (though I haven't noticed other reviewers mention this). I contacted Embassy and exchanged for a smaller size. The returns/exchange process was hassle-free and sorted within days. I now have the perfect shoes for an upcoming wedding and I couldn't be happier with both the shoes and the customer service. Truly an excellent company in every way. I will be back for more beautiful shoes!

15 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Seventh Heaven

I've been an on line customer for years but last weekend I was in the Camden store. The two ladies and Felice who helped me were superb so fantastic shoes and wonderful experience a win win.

29 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I love embassy shoes

I love embassy shoes. They always get remarked upon add they are so different. Just ordered some Camilla which had previously been too tight for me. These are now a perfect fit. Lovely

4 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very happy customer

I have a lot different shoes from Embassy London and every one of them is perfect. They are funny.. elegant..very comfortable...for every occasion and every whether.

11 maart 2025

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