Embassy London Reviews 

1.931
•
TrustScore 4.5 uit 5

4,3

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I have never come across a more exceptional customer service. The agent, Isla, dealt with my issue so quickly and most importantly, the shoes are excellent quality. I am a proud owner of at least 10... Toon meer

Beoordeeld met 1 van de 5 sterren

I’ve ordered form Embassy London in the past with no issues. Last week, placed an order for several pairs of shoes. The order was confirmed and credit card charged. Seconds later, I get an email that... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

went into Embassy in Camden. Felice C welcomed us, showed us a tempting range of shoes and demonstrated the beautiful new bags with the slick clasp and interior light. He was completely lovely and loo... Toon meer

Beoordeeld met 5 van de 5 sterren

I just received my first order from Embassy London which arrived very quickly after placing it & am absolutely delighted with my new beautiful GoGo Boots. They fit perfectly & are excellent quality. I... Toon meer

Bedrijfsgegevens

  1. Winkel in modeaccessoires

Geschreven door het bedrijf

Footwear that leads, never follows. Embassy London redefines classic footwear with colour, personality and purpose. Designed in London and available in-store and online. Every outfit starts here.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,3

Alle reviews

(1.931)

28 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Ich habe eine Reklamation

Ich habe eine Reklamation , eine Falte im Innenleder . Es reagiert niemand, ob ich deutsch oder englisch schreibe. Der Eingang der Mails wurde mir bestätigt und dann kam nichts mehr . Schäbig und ich kann niemanden diesen Shop empfehlen .

19 november 2024
Review zonder uitnodiging
Logo Embassy London

Antwoord van Embassy London

Dear Pertra, Thank you for your review, it seems all of of your Trustpilot reviews are negative based on your history.

To clarify for all readers we have responded to a total of 5 emails from you all within 1 hour and advise checking back to the 18th and 22nd when each response was sent.

We wish you the best moving forward.
Embassy London

Beoordeeld met 5 van de 5 sterren

Fantastic Footwear!

Bought the Bricklane boots. Gorgeous!!! Each boot has its own dust bag and they are soooo comfy. I am now the proud owner of 4 pairs of Embassy London boots/shoes and I love them all!!

10 november 2024
Beoordeeld met 1 van de 5 sterren

Horrendous attitude towards the customers

The sliders were bought in July, came defective. On top of that the leather straps cracked after wearing them only twice. The warranty doesn’t cover them because they were worn twice. Very disappointed with the poor leather quality of some goods. Very bizarre recommendation for the leather waxing straight after the purchase. Don’t then fool customers with 6 months warranty. Even more disgusted with your response that I decided to return the sliders on the winter season especially when you know exactly that I bought 5 pairs of footwear during the summer season.

11 november 2024
Review zonder uitnodiging
Logo Embassy London

Antwoord van Embassy London

Thank you for taking the time to leave a review; it’s important that we address your concerns to provide clarity for all potential customers.

The sliders were purchased several months ago, and we strive to address all warranty requests fairly and within industry standards. Typically, warranties do have set timeframes and policies that are designed to manage product expectations in line with normal wear and tear. Leather, as a natural material, requires specific care—such as conditioning with waxes or creams—to prevent natural creasing or cracking over time. Without this care, leather products may show signs of aging sooner, which isn’t necessarily a sign of poor quality but rather a need for regular maintenance, especially given leather's sensitivity.

Upon receiving your image showing a minor crease, we responded promptly, offering advice on caring for the leather to keep it supple and prevent further issues. We regret that our recommendations may not have matched your expectations, but our policy aims to be as fair as possible within typical retail standards. Our team is committed to responding courteously and professionally to all inquiries, and we benchmark our standards against other brands to ensure fairness in customer interactions.

We hope this clarifies any misunderstanding around our product care guidelines and the support we offer within our warranty terms. As our policy is online with industry standards we genuinely wish you all the best with your future shopping experiences elsewhere and hope you find a retailer that aligns with your expectations.

Footwear is a consumable product and arrived in perfect condtion, in this instance the customer was in breach of a fair usage policy and wishing to return a summer product in the winter 4 months later no futher orders will be accepted to mitigate any further concerns.

Beoordeeld met 5 van de 5 sterren

First class boots

Just bought a pair of boots , they are absolutely fantastic . The fit is true to size and the quality is excellent . This will not be my last purchase !

9 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Stylish and colourful

Lovely, stylish and colourful brogues. I love wearing them. I have two other pairs of the same style in different colours. The only thing I have noticed is that these seem a little narrower than the others but they are still comfortable.

11 oktober 2024
Beoordeeld met 5 van de 5 sterren

3rd pair of shoes

Just bought my 3rd pair of shoes from Embassy. They are so comfortable. Every time I wear them (which is most days) someone compliments me. They make me smile when I wear them!Thank you

6 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fabulous Shoes

I have been a customer of Embassy for a while now.The shoes are fabulous everyone admires them when I wear them.The leather in the shoes is excellent and when they say Take a size up it true I take a size3 and the 4 is perfect.Will remain a customer of Embassy for the foreseeable future

18 oktober 2024
Beoordeeld met 5 van de 5 sterren

My favourite shop

What a marvellous experience! I am an Italian guy so I've started to contact Embassy's customer service as soon as I found out that their products for men are not available for shipping in Europe. They've always been very kind and comprehensive with me, I'll never thank them enough. I placed my order online and when I finally went to London for picking my shoes up, the same wonderful service was found in the shop. Now I'm super happy with my pair of Tornado, a kind of style I've never found anywhere else and that matches my clothes and soul very well :)
I love London and I will always go visit Embassy in Camden when I fly there, thank You for everything!

11 oktober 2024
Beoordeeld met 5 van de 5 sterren

Excellent customer service and amazing products!

I did not buy but I spent more than 30 minutes in the shop in Greenwich Market talking with Rosa who’s customer service was impeccable, she explained everything about the brand, the history and how the shoes and bags are made, and was caring and thorough. The shoes felt amazing just by touching them and the bags are an absolute masterpiece that everyone who loves handmade bags should have in their collection! I’d definitely will be thinking about Embassy London for my next purchases!

Kudos to Rosa and the amazing team!

Miriam

26 oktober 2024
Review zonder uitnodiging

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