Emelia The Label Reviews 

This is a scam website. I purchased a dress that never arrived. Multiple emails to the brand were not answered. Avoid at all costs.

SCAM SCAM SCAM DOES NOT EXIST!

I ordered months and months ago 2 dresses and some earrings back in 7th August, never arrived, shows as it’s still being shipped, will not respond to emails or shop app contact and I have tried to process fraud request through bank they have rejected. Almost $300 of order gone and I can’t do anything and it’s a huge scam!! Be aware and do not order off this site it’s fraudulent

Scam. Do not order. Purchased a dress 3 months ago, the item hasn’t been delivered, and I haven’t received a response from over 4 emails following this up with their customer service team (if they even exist).

Do NOT buy from this company. Items are NOT as described. You are NOT buying from a little boutique in Melbourne. Don’t do it.

If I could give 0 stars I would. Scam website. I ordered on the 17th August and still have not received my dress. I have emailed their customer server team MULTIPLE times and I am getting absolutely no response. Please DO NOT shop on this website.

Scam company. Paid $130+ for a dress, received a generic email that the item had been shipped but no legitimate tracking number. Never received and do not respond to emails. Also blocked me on instagram after privately DMing them. AVOID

Ordered a dress in May on pre order yet still not received it. Stopped replying once I asked for refund. They managed to send a dress to an influencer with high following though!!!
Turned their instagram private so just a massive scam

Horrible experience ordered my dress July 26th still haven’t been received. I have emailed countless times and get reply’s continuously with we are put out you order next weekend. Account is now private and my email address to them is believed to be block due to not getting any information or responses back. Do not buy off this website. It is a scam. Want you to be aware so you don’t loose money like me and others

The worse possible shopping experience. Awful quality shipped from China, very long shipping time. Must pay return shipping to China and zero guarantee you will receive your money.

What a shocking company! I cannot believe they are allowed to operate. I placed an order over a month ago from this “Australian” website, I was given a phony tracking number for a product coming from china. The parcel has not moved in over a month. Parcels do not take that long to arrive in Australia from china. Countless emails later and… silence. Absolutely no response. Please do not buy from this website. They are scammers and will not provide the products, a refund or even a response!

Do not buy, my product took over 2 months to arrive and was absolutely terrible quality, I emailed multiple times about its arrival and was given a faulty tracking number, I asked about returns and they said I could once I received the item I have since tried to email for a return and have had zero response, not worth the money and waste of time

Very disappointed I wish I had looked into reviews more before making my purchase, my expectations of the dress that was advertised on this site did not match, the material was a let down and poorly made plus the packaging wasnt great.
Returning item was a huge dilemma with a bigger cost on my end, held up at customs....finally arrived at warehouse located in China, and here I thought this Dress was from an Australian Company.
After multiple emails sent and a few replys I was expecting to receive a refund....no Surprise there I'm still waiting. I do have documentation, copies, photos with the Merchant, Australia Post, Afterpay etc... proof on my end I've believe ive done everything right as a customer in the returns policy. Purchased item 20th May 2025 and still waiting from my refund.....

Absolute scam. Item never received and no way of getting a refund.

If I could give zero stars, I would. It’s a scam.. they take your money and never send the dress and just create a tracking number the day after you order with zero intention of sending anything. The photos are stolen from other fashion labels.

DO.NOT.BUY!

Worst experience ever! I waited 49 days for the dress i ordered. Have sent 4 emails wanting return address, refund, absolute NO REPLY!
DO NOT WASTE YOUR TIME….

Do not purchase a thing from here they say the will issue a refund but i am still waiting on a refund from May, its now 4th September. Have receipt from Aus post, apparently dress arrived in China, to be sent back to Australia, now its being sent back to China from Australia because the company failed to accept the parcel? After many emails this company would not chase dress with courier in China and i couldnt do anything my end as it had left Australia, now they are simply not even replying to any of my emails.

All dresses are cheaply made and the hassle is just not worth it, stay away from these scammers.

I ordered my dress on the 28 May and haven't received it. It's now early September.
Followed up numerous times RE shipping and was given multiple different excuses about "sale periods" or "almost scanned".
Now they haven't said anything since the beginning of August.
I'm going to launch action with my bank and also any other trade website way I can.

Don't. Purchase.

dress never arrived and will not process a refund. It has been 6 weeks and the stopped replying to my emails

Do not order from these people. Emilia the label is an online website and upfront customer service that did “appear” legitimate even after I asked them questions about where they were based and ever the product would be sent from.

However, despite ordering two identical dresses (one in white and the other in lilac)in May 2025, only the lilac dress arrived.
It’s now August 2025 and 50 emails later with “”customer service” who promise to “”look into it””” to “send the missing dress” I have no response: no dress and they have stolen $180 and they have now disappeared. Probably only to re-appear as another scam business. I cannot understand how we can feel confident to buy online - there must be some more stringent protocols to safeguard the general public from this blatant daylight robbery.