Emenac Travel Reviews 

I always have had excellent experience with Kamal Kumar while booking all my flights since the last 3 years. He is always professional , patient and attentive to all my travels especially while im travelling with my kids.He always finds me the best possible deals and makes the entire booking process very smooth and stress free. Highly recommended for anyone looking for reliable and efficient service !

Kamal's willingness to assist his client's if there’s a problem.

Friendly and delivered good customer service.

Staff Name Peter.

8
⭐ 1 Star – Very Poor Service, Unprofessional Conduct, and Withheld Refunds
I have had a very distressing experience with Emenac Travel and the owner/agent Mr Sharoon
After booking my tickets, I asked the agent to book seats for me. They never informed me in advance that there would be extra charges for seat booking. Any reputable travel agent in the UK clearly explains additional costs beforehand — this one did not.
There were multiple issues with cancellations, and when I asserted my rights as a customer, the owner became rude, arrogant, and unprofessional in his email responses.
Even worse, I had to personally claim a refund from Air India for the seat bookings that I never used — something the travel agent should have done, since they took the money from me to book the seats in the first place.
When Air India refunded the money, it was sent to the travel agent, and I then had to chase them repeatedly to get my own money back.
One refund was only paid after I threatened escalation
The second refund has still not been paid
They are withholding my money, causing unnecessary stress, anxiety, and distress.
This is not how a professional travel agent should operate.
I would not recommend Emenac Travel to anyone.
Unclear charges, rude behaviour, poor communication, and failure to return customer refunds.
If I could give zero stars, I would — but one star is the minimum required to post this review.

We had a very positive experience using Emenac Travel for our recent holiday to Nigeria. Our consultant, Liam, went above and beyond to make sure everything was taken care of and that we felt completely happy throughout the process. The service was smooth, reassuring, and professional from start to finish. We’d definitely use them again and would happily recommend them to others.

The customer service agent Peter was extremely helpful and knowledgeable keeping me informed throughout and continued when I required more information. He is a real credit to your company and we thank him so very much.
Graham clemson and mohammed Islam

Absolutely amazing customer service. Peter is very helpful and realy got me the best deal. Definitely would recommend this company

Peter was very polite, attentive and supportive. He worked effectively on getting the best price for my budget and was reassuring when my original flight was cancelled as he looked for alternatives. I’ve now booked my second trip with him.

Peter was helpful in answering all my questions to the best of his knowledge and was able to get me a package that was suitable for me and my family. He was able to get us a 5* hotel that was close to the masjid haram in Makkah and Madina. We enjoyed the stay, everything was perfect overall.

If I could give no stars I genuinely would. This company operates in a way that feels deliberately misleading, disorganised and deeply untrustworthy. They bounce customers between multiple “partner” companies with no transparency, no accountability and no clear explanation of how these entities are connected. There appears to be a recurring link to someone called Alex at “Flight Vaults” who is equally misleading, rude and unaccountable.

The pricing is grossly inflated compared to booking directly through airlines or reputable travel providers. The markup borders on exploitative and the service provided does not remotely justify the cost.

Communication is evasive, inconsistent and often rude. Emails go unanswered, simple questions are ignored and they refuse to acknowledge or comply with basic legal obligations expected of any functioning business. Their approach creates unnecessary stress, confusion and hours of wasted time.

This is not a company that acts with honesty, professionalism or integrity. Please save yourself the frustration, money and emotional toll and avoid them entirely. Book directly with airlines or through legitimate well known travel channels where you will receive transparent pricing and genuine customer support.

Mr liam was a great help.when i booked my flight and he was so helpful. Great service.

Yahya was a fabulous young man, who was extremely helpful , patient and very understanding. Nothing was too much trouble for him. He talked me through each stage, repeated info when I didn’t hear properly. I would strongly recommend him.

I booked my travel for me and my wife with a fantastic man called Yahya! Brilliant service, got us the dates and times of travel we wanted. Very friendly and polite man. Will definitely use their services again and inform friends and family.

The service was fast and efficient with warm reception

I contacted Peter Johnson about a late, complicated request regarding my flight to Milan Linate with EasyJet from Manchester.
I was despairing about the situation, but Peter, with calm assurance and mastery of the airline booking system's labyrinths, resolved the issue to my relief. I am grateful to him. I would definitely use Peter Johnson again for his professional expertise and his good manners in dealing with customers.

Allways the best service, they go above and beyond! And a huge thank you to Peter for helping me book my next trip to Dubai.

Anna from Emenac was very helpful with finding me a last minute replacement BA flight package at very short notice. I would recommend her highly and would certainly use the company again.