I had to use Emergency Assist when my car non-starter left me stranded on a busy roadside, and I couldn't be more impressed with the service. From the moment I called, the customer service team was... Toon meer
Bedrijf heeft geantwoord
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Help arrived within 30mins Difficult to understand the Emergency Assist call handler. Originally told I would be waiting 1.5 to 2hrs. I had a flat tyre & unable to change it myself. Help arrived & h... Toon meer
Bedrijf heeft geantwoord
When my renewal quote came in higher than expected, Christine was very helpful in bringing down to match costs from previous years. I've used the service once, when my car wouldn't start. The engi... Toon meer
Bedrijf heeft geantwoord
Ive just purchased a new policy for a third year with this company because I needed help after my car battery died on me & they came out to help me got me on my way with great relief & the gentleman... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Vervoer
- ook in
- Bergingsbedrijf
Informatie afkomstig van verschillende externe bronnen
Get breakdown cover from Emergency Assist and see how much you could save. Peace of mind, and stress free motoring, from £19.00 a year. Get a quote now.
Contactgegevens
Exchange Square, PE13 1RA, Wisbech, Verenigd Koninkrijk
- 01945 586200
- enquiries@emergencyassistltd.co.uk
- emergencyassistltd.co.uk
4,1
Goed
29K reviews
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Gentlemen came on time
Gentlemen came on time. But he couldn’t help me much. He told me something is wrong in either battery at wiring. He went. After that my neighbour brought a small jump starter. It did well. It started my car. I brought the car inside and put the battery charger on it. In 14 hours battery is fully charged and it is starting car again.
10 september 2026
Antwoord van Emergency Assist
We're very sorry to read this. Your feedback matters and we'd like to hear more about your experience. Please contact our team at customer.care@emergencyassistltd.co.uk, making sure to include your Cover Number, and we'll ensure this is looked into. The Emergency Assist Team
from the phone call to the mechanic…
from the phone call to the mechanic coming out it was perfect
10 september 2026
Antwoord van Emergency Assist
Thank you so much for your kind words. We're really pleased your experience went well and we appreciate you taking the time to leave a review. The Emergency Assist Team
Antwoord van Emergency Assist
Thank you for your review. We're really pleased things went well for you and we appreciate you sharing your experience. We hope to continue providing the same level of service. The Emergency Assist Team
Great experience from customer service team on the phone today
Jordan Tubby was very helpful and able to action my request quickly and efficiently. Had some issues with emailing and calling in the past so was nice to have a positive experience when getting through to Jordan.
11 september 2026
Review zonder uitnodiging
Antwoord van Emergency Assist
Thank you for your review. It's great to hear your experience was a positive one and we really appreciate you taking the time to let us know. We hope to continue providing the same level of service whenever you need us. The Emergency Assist Team
Phoned this morning to emergency assist…
Phoned this morning to emergency assist breakdown, Tyran was very helpful and sorted everything in no time at all.
11 september 2026
Review zonder uitnodiging
Antwoord van Emergency Assist
Thank you for your review. It's great to hear your experience was a positive one and we really appreciate you taking the time to let us know. We hope to continue providing the same level of service whenever you need us. The Emergency Assist Team
Called up then go a like ai voice thing…
Called up then go a like ai voice thing that called back just saying the same thing and no understanding on what I was saying talking absolute Nonsense, then saying we wouldn't be able to recover the car because of the road being a brick road and saying to move the car and by pushing it up a hill what a load of nonsense, took so long to get though to a normal human.
10 september 2026
Antwoord van Emergency Assist
We're sorry your experience has prompted this review and we'd like to find out more. Please contact us at customer.care@emergencyassistltd.co.uk, making sure to include your Cover Number, and a member of our team will follow up with you directly. The Emergency Assist Team
Tyran was very helpful and did a great…
Tyran was very helpful and did a great deal for our renewal and adding another vehicle to our policy.
11 september 2026
Review zonder uitnodiging
Antwoord van Emergency Assist
Thank you so much for your kind words. We're really pleased your experience went well and we appreciate you taking the time to leave a review. The Emergency Assist Team
Antwoord van Emergency Assist
Thank you so much for your kind review. We're pleased to hear things went well and we appreciate you sharing your experience with us. We'll always be here when you need us. The Emergency Assist Team
Absolutely awful service when I broke…
Absolutely awful service when I broke down I was told that I would have to pay over £1200 to get my car home after taking out this supposed emergency cover
I think it’s absolutely disgraceful that you left me in a situation with five children like that. I will never take out this service again ever!
3 januari 2026
Antwoord van Emergency Assist
We're very sorry to hear your experience fell short of expectations. We'd like to find out more so the right team can look into this. Please reach out to us at customer.care@emergencyassistltd.co.uk, making sure to include your Cover Number, at your earliest convenience. The Emergency Assist Team
What an absolute waste of time
What an absolute waste of time. I’ve got premium cover got told they would not recover us home unless we paid them nearly £1000 , they would only take us to a local garage but was bank holiday Monday so was closed . They took 5 hours to get to us on the hard shoulder of the m1 motorway. They dumped us at a closed garage and told to find somewhere to stay the night . I have parts and labour cover to pay for garage bill but guess what? They are refusing to pay that to . To sum up there cover is not worth the paper it’s written on . This company should be ashamed of themselves. DO NOT use this company.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Emergency Assist
We're very sorry to read this. Your feedback matters and we'd like to hear more about your experience. Please contact our team at customer.care@emergencyassistltd.co.uk, making sure to include your Cover Number, and we'll ensure this is looked into. The Emergency Assist Team
Best customer service.give all…
Best customer service.give all information indetail . And they are whit I need .Good and afferdable price.
9 september 2026
Antwoord van Emergency Assist
Thank you so much for your kind words. We're really pleased your experience went well and we appreciate you taking the time to leave a review. The Emergency Assist Team
Antwoord van Emergency Assist
Thank you so much for your kind review. We're pleased to hear things went well and we appreciate you sharing your experience with us. We'll always be here when you need us. The Emergency Assist Team
Antwoord van Emergency Assist
We're glad to hear your experience with us was a good one. Thank you for sharing your feedback - it means a great deal to our team. The Emergency Assist Team
Antwoord van Emergency Assist
Thank you for your review and for your kind words. We're pleased to hear things went well and we look forward to being there for you whenever you need us. The Emergency Assist Team
Great price
1 september 2026
Antwoord van Emergency Assist
We're really glad to hear your experience with us was a good one. Thank you for taking the time to share your feedback; it means a great deal to the whole team. The Emergency Assist Team
Antwoord van Emergency Assist
Thank you for taking the time to leave a review. We're really pleased to hear you had a positive experience and we appreciate your support. The Emergency Assist Team
At the moment can say about Joining you…
At the moment can say about Joining you as my police starts 29th sept.
But it as easy very explanatory price was brilliant for us
8 september 2026
Antwoord van Emergency Assist
It's great to read such positive feedback - thank you! We're glad we could be there when you needed us and we appreciate you taking the time to let us know. The Emergency Assist Team
Don't use this company
Don't use this company. They are horrendous. They seek to find reasons why they should not be attending rather than putting customer at the forefront of the customer journey and seeking to effectively resolve.
Customer Service Supervisor called and was unable to resolve. This is the worse customer service for a paid for service I have ever received. The whole experience has been made more overwhelming by my placing my business with this company and the interventions I was hopeful to receive being a solo woman.
Alas, this is not a service it's a tick box exercise to avoid ownership and send assistance as expected.
Do not use this company.
9 september 2026
Review zonder uitnodiging
Antwoord van Emergency Assist
Thank you for your feedback. We're concerned to read your review and want to make sure the right people are made aware. Please contact us at customer.care@emergencyassistltd.co.uk, making sure to include your Cover Number, and we'll look into this further. The Emergency Assist Team
Tyran was very professional and…
Tyran was very professional and helpful. He helped me with renewal. Thank you!
9 september 2026
Review zonder uitnodiging
Antwoord van Emergency Assist
It's great to hear such positive feedback. Thank you for taking the time to share your experience with us - we really do appreciate it. The Emergency Assist Team
recently joined,but have not use the…
recently joined,but have not use the service.cheaper than elsewhere.
4 september 2026
Antwoord van Emergency Assist
It's great to read your positive feedback - thank you. We're glad your experience was a good one and we appreciate your support. If there's anything you feel we could improve on, please do reach out to us. The Emergency Assist Team
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