I had to use Emergency Assist when my car non-starter left me stranded on a busy roadside, and I couldn't be more impressed with the service. From the moment I called, the customer service team was... Toon meer
Bedrijf heeft geantwoord
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Contacted the breakdown service at 5.15am told them my car will not start i am at home going to work then got told 60 to 90 minutes before they can get their which I accepted 9.10am before anybody tur... Toon meer
Bedrijf heeft geantwoord
Help arrived within 30mins Difficult to understand the Emergency Assist call handler. Originally told I would be waiting 1.5 to 2hrs. I had a flat tyre & unable to change it myself. Help arrived & h... Toon meer
Bedrijf heeft geantwoord
Ive just purchased a new policy for a third year with this company because I needed help after my car battery died on me & they came out to help me got me on my way with great relief & the gentleman... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Vervoer
- ook in
- Bergingsbedrijf
Informatie afkomstig van verschillende externe bronnen
Get breakdown cover from Emergency Assist and see how much you could save. Peace of mind, and stress free motoring, from £19.00 a year. Get a quote now.
Contactgegevens
Exchange Square, PE13 1RA, Wisbech, Verenigd Koninkrijk
- 01945 586200
- enquiries@emergencyassistltd.co.uk
- emergencyassistltd.co.uk
4,1
Goed
29K reviews
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Antwoord van Emergency Assist
It's great to read your positive feedback - thank you. We're glad we could help and we appreciate you letting us know. We hope to be there for you whenever you need us in the future. The Emergency Assist Team
Great affordable cover
Have used this company for many years for UK cover and needed upgrade to EU. Easy and tremendous value.
8 september 2026
Antwoord van Emergency Assist
We're really glad to hear your experience went well. Thank you for sharing your feedback - it's greatly appreciated by our whole team. The Emergency Assist Team
Not impressed, will be cancelling!
My car unfortunately got a punctured tyre on the way to a funeral. Emergency Assist really didn’t seem that bothered - I’d expect a company to try and help a long-standing customer and get them on the road quickly so they could attend a wake! Not something I could have rearranged. But nope, quoted £250 for a mobile tyre repair (for a budget tyre for a Clio!) so asked for recovery instead. Shortly after, I got a call to inform me I still had over two hours to wait, but couldn’t cancel and seek a quicker option to get to the wake because that’d cost me £120! I spent a portion of the three hours in my car outside a crematorium looking at their trustpilot reviews. Safe to say, we will be swapping to another company asap!
14 september 2026
Review zonder uitnodiging
Antwoord van Emergency Assist
We're very sorry to read this. Your feedback matters and we'd like to hear more about your experience. Please contact our team at customer.care@emergencyassistltd.co.uk, making sure to include your Cover Number, and we'll ensure this is looked into. The Emergency Assist Team
Antwoord van Emergency Assist
Thank you for taking the time to leave a review. We're really pleased to hear you had a positive experience and we'll be sure to pass your kind words on to the team. We look forward to being there for you whenever you need us. The Emergency Assist Team
Antwoord van Emergency Assist
Thank you for leaving a review. We're pleased to hear things went well overall and we appreciate you taking the time to let us know. Any further feedback is always welcome - please feel free to get in touch. The Emergency Assist Team
Really wanted to help
Really wanted to help. A screw in a tyre. Flat. Totally. EA very understanding. SB Recovery arrived very quickly. Changed the tyre quickly. Told me things about my [14 year old] car, no mechanic had every before told me. Very helpful.
15 september 2026
Review zonder uitnodiging
Antwoord van Emergency Assist
Thank you for taking the time to leave a review. We're really pleased to hear you had a positive experience and we appreciate your support. The Emergency Assist Team
Easy signing up process
Easy signing up process , different tiers of cover , make your choice based on level of cover, pay , sorted.
First time with Emergency assist , very attractive pricing , hopefully won't require assistance as this will mean we have broken down , Service level will be the proof in the pudding .
7 september 2026
Antwoord van Emergency Assist
Thank you for your review and for your kind words. We're pleased to hear things went well and we look forward to being there for you whenever you need us. The Emergency Assist Team
Great company
Great company, fantastic prices, easy to deal with.
Please try them, you’ll save a load and have peace of mind
15 september 2026
Antwoord van Emergency Assist
We're glad to hear your experience with us was a good one. Thank you for sharing your feedback - it means a great deal to our team. The Emergency Assist Team
First rate service
First rate service, good communication, prompt and efficient. Driver professional and pleasant.
14 september 2026
Antwoord van Emergency Assist
It's great to read your positive feedback - thank you. We're glad we could help and we appreciate you letting us know. We hope to be there for you whenever you need us in the future. The Emergency Assist Team
Shame I had to even give 1 star
Shame I had to even give 1 star. Be advised this company employs a whole department of "Wriggle Out" people whose modus operandi is to refuse claims to make this company more money. Their complaints process is a total joke. AVOID AVOID AVOID. Just received an automatic reply fro. Them saying they are concerned. Yeah right!
14 september 2026
Review zonder uitnodiging
Antwoord van Emergency Assist
We're concerned to read your review and want to make sure your feedback reaches the right people. Please contact us at customer.care@emergencyassistltd.co.uk, making sure to include your Cover Number, and a member of our team will be in touch. The Emergency Assist Team
Excellent Service
Call handler very helpful and friendly. My wait time was less than expected. The gentleman that came to my car was very professional and soon sorted.
5 september 2026
Antwoord van Emergency Assist
We're glad to hear everything went well. Thank you for taking the time to share your experience - feedback like yours is really appreciated by our whole team. The Emergency Assist Team
Great company, great staff, would recommend
I've been with this company for a good few years now, and so has my family. We've called them out a few times and have never had any trouble :)
I've often had to call up and make amendments at the time of renewal, and the team have been great. In particular, I've just dealt with a lovely staff member called Tyran who helped get me a deal on my next renewal and sort out a payment issue. Thank you for all of your help!
14 september 2026
Review zonder uitnodiging
Antwoord van Emergency Assist
Thank you for your kind review. We're pleased to hear things went smoothly and we appreciate you taking the time to share your experience with us. The Emergency Assist Team
Excellent service
Excellent service, recovery vehicle arrived with 45 minutes of ending the call, recovered vehicle and took it to the garage of my choice.
11 september 2026
Antwoord van Emergency Assist
We're really glad to hear your experience went well. Thank you for sharing your feedback - it's greatly appreciated by our whole team. The Emergency Assist Team
Disappointed with the people they…
Disappointed with the people they recommended to sort my battery left me with a problem which I now have to sort out myself.
11 september 2026
Antwoord van Emergency Assist
Thank you for taking the time to leave a review. We appreciate your feedback and we're glad some parts of your experience were good. If you'd like to share anything further, please do reach out to us at customer.care@emergencyassistltd.co.uk - making sure to include your Cover Number. The Emergency Assist Team
Gentlemen came on time
Gentlemen came on time. But he couldn’t help me much. He told me something is wrong in either battery at wiring. He went. After that my neighbour brought a small jump starter. It did well. It started my car. I brought the car inside and put the battery charger on it. In 14 hours battery is fully charged and it is starting car again.
10 september 2026
Antwoord van Emergency Assist
We're very sorry to read this. Your feedback matters and we'd like to hear more about your experience. Please contact our team at customer.care@emergencyassistltd.co.uk, making sure to include your Cover Number, and we'll ensure this is looked into. The Emergency Assist Team
from the phone call to the mechanic…
from the phone call to the mechanic coming out it was perfect
10 september 2026
Antwoord van Emergency Assist
Thank you so much for your kind words. We're really pleased your experience went well and we appreciate you taking the time to leave a review. The Emergency Assist Team
Antwoord van Emergency Assist
Thank you for your review. We're really pleased things went well for you and we appreciate you sharing your experience. We hope to continue providing the same level of service. The Emergency Assist Team
Great experience from customer service team on the phone today
Jordan Tubby was very helpful and able to action my request quickly and efficiently. Had some issues with emailing and calling in the past so was nice to have a positive experience when getting through to Jordan.
11 september 2026
Review zonder uitnodiging
Antwoord van Emergency Assist
Thank you for your review. It's great to hear your experience was a positive one and we really appreciate you taking the time to let us know. We hope to continue providing the same level of service whenever you need us. The Emergency Assist Team
Phoned this morning to emergency assist…
Phoned this morning to emergency assist breakdown, Tyran was very helpful and sorted everything in no time at all.
11 september 2026
Review zonder uitnodiging
Antwoord van Emergency Assist
Thank you for your review. It's great to hear your experience was a positive one and we really appreciate you taking the time to let us know. We hope to continue providing the same level of service whenever you need us. The Emergency Assist Team
Called up then go a like ai voice thing…
Called up then go a like ai voice thing that called back just saying the same thing and no understanding on what I was saying talking absolute Nonsense, then saying we wouldn't be able to recover the car because of the road being a brick road and saying to move the car and by pushing it up a hill what a load of nonsense, took so long to get though to a normal human.
10 september 2026
Antwoord van Emergency Assist
We're sorry your experience has prompted this review and we'd like to find out more. Please contact us at customer.care@emergencyassistltd.co.uk, making sure to include your Cover Number, and a member of our team will follow up with you directly. The Emergency Assist Team
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