Emergency Assist Reviews 

We took out a breakdown cover policy in May then decided to buy a new car in September and rang Emergency Assist to cancel the policy. We were told that there would not be a refund even though there are 7 months left on the policy. We originally gave them a one star review but EA contacted us and refunded the remainder of the policy even though they didn't legally have to, so we have changed our review.

No problems.

I have been with Emergency Assistance over many years maybe 8 yes + and that says it all..
Good prices , covers and service ( just remembered when u take one u won't be covered immediately but after 24hrs. Customer service is v good too.

I am with them for more than 9 years, very happy and satisfied, good service and proper value of money, thanks Emergency Assist.

I have used Emergency Assist for many years, Excellent service. I would recommend to everyone

Very easy to renew, even though my card was rejected and payment couldn’t be taken. Just went on line and in a few clicks I was covered again.

Easy and quick no fuss

Easy to renew

Our son put us onto Emergency Assist - I was shocked when he told me how much he paid compared with other breakdown companies. So when my renewal came through for RAC I cancelled and signed up with E.A. (up to 60% cheaper). Very happy with that.
Our son had to use the breakdown recovery twice last year and both times they took him and his car to our local garage. Excellent service.

the whole process was seamless and straightforward. No negative issues encountered

I’ve been with this company for some years now and I requested to cancel my subscription on two separate occasions and guess what happened, they still took money out of my account without my permission.
I have emailed them again to confirm my stance and I’m awaiting their response.

Tyran was very helpful in finding an agreeable solution to my question. 👍🤝

Buying the breakdown cover was not a problem.

This is my third year with you. I can’t fault staff or service.

My renewal arrived costing £47. I did not renew. Instead I bought a new policy costing £28.62. No discounts for loyalty - just double the price

You don’t have an account. You have to call or email so to double check I’m not on a renewal as tech issues happen, I emailed. It would be great if we could have an account to feel more in control

The other point is and isn’t mentioned in the sales pitch, if you ask for a call out for the same problem it costs you £250. I didn’t know what was wrong with my car as I’m not a mechanic / but had a double whammy problem. So I couldn’t get help incase it was the same issue - that’s a worry as a woman driving alone. It wasn’t the same issue and I wasn’t going to pay £250

I am incredibly disappointed with the parts and labour claims process from Emergency Assist breakdown cover.
My vehicle broke down, and despite paying out of pocket for repairs, trying to get my valid reimbursement has been an absolute nightmare.

On top of their administrative stalling tactics, their policy terms are incredibly misleading. I strongly advise everyone to fully read the small print before buying.
You will find that this policy does not cover you for basic, common repair items.
Something as standard and essential as a battery replacement and fan belt isn't covered at all, leaving you completely out of pocket for everyday breakdown faults. Even for the items they supposedly do cover, they do everything they can to delay payment. After jumping through their hoops and providing a fully itemised invoice, they then decided they also required a full breakdown of the labour costs - yet another stalling tactic, I was then advised my pay-out would take a further 3 working weeks to process.
This is a poor, blocker-heavy claims process designed to avoid paying customers what they are owed. Avoid this company if you expect a smooth experience or genuine coverage - The constant chasing calls and emails isn't worth the stress!

I have been with Emergency Assist for a number of years now and I can't recommend them highly enough. Cover is reasonable priced and the service is second to none. They have always attended my breakdown's very promptly and are always polite, friendly and helpful. They are definitely the best breakdown service I have been with and I would recommend them to anyone looking for breakdown cover.

Wasn't fit for my purpose when needed couldn't supply breakdown recovery so won't be recommending to anyone very poor service especially when asked if I could empty goods out to get recovered disgusting service

I was using Emergency Assist for Car Breakdown Insurance for many years.

They can be trusted, easy to contact, Renewal Process to get Motor Breakdown was very easy.
Everything was clearly explained, documents were presented in an easy to understand way, process was easy to follow.

I am really happy with continuing using Emergency Assist services, since I really trust that if the car breaks down, I can contact them and they will inspect the car, to check what needs to be done, or organize towing to my house or the repair centre.

Just in case of some problems with a car, I also organized Parts and Labour Insurance. Thank you for cooperation.

Also, name of "Emergency Assist" is easy to remember, and just what they do. So useful when needing help on a road and forgetting who is a provider of emergency motor breakdown assistance.

So easy to apply for, with a replicable well established company supplying a reliable service, at competitive prices.

I experienced a burst tyre and therefore called EA . They answered quickly and sent Bud rescue and recovery . Aon from that company was very helpful and polite and sorted my tyre out quickly . I would recommend Emergency assist