I had to use Emergency Assist when my car non-starter left me stranded on a busy roadside, and I couldn't be more impressed with the service. From the moment I called, the customer service team was... Toon meer
Bedrijf heeft geantwoord
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Ive just purchased a new policy for a third year with this company because I needed help after my car battery died on me & they came out to help me got me on my way with great relief & the gentleman... Toon meer
Bedrijf heeft geantwoord
Contacted the breakdown service at 5.15am told them my car will not start i am at home going to work then got told 60 to 90 minutes before they can get their which I accepted 9.10am before anybody tur... Toon meer
Bedrijf heeft geantwoord
Help arrived within 30mins Difficult to understand the Emergency Assist call handler. Originally told I would be waiting 1.5 to 2hrs. I had a flat tyre & unable to change it myself. Help arrived & h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Vervoer
- ook in
- Bergingsbedrijf
Informatie afkomstig van verschillende externe bronnen
Get breakdown cover from Emergency Assist and see how much you could save. Peace of mind, and stress free motoring, from £19.00 a year. Get a quote now.
Contactgegevens
Exchange Square, PE13 1RA, Wisbech, Verenigd Koninkrijk
- 01945 586200
- enquiries@emergencyassistltd.co.uk
- emergencyassistltd.co.uk
4,1
Goed
29K reviews
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Effective breakdown service.
Found it easy to set up a suitable breakdown policy. Very competitive price. Hopefully the service will not be required but if it should be I trust it will be quick & effective.
22 september 2026
Antwoord van Emergency Assist
It's wonderful to read your feedback - thank you for taking the time to share it. We're glad your experience was a positive one and we look forward to being there for you whenever you need us. The Emergency Assist Team
Followed the instruction on there…
Followed the instruction on there website everything went swimmingly!!!!!
22 september 2026
Antwoord van Emergency Assist
Thank you for your review. It's great to hear your experience was a positive one and we really appreciate you taking the time to let us know. We hope to continue providing the same level of service whenever you need us. The Emergency Assist Team
Told to move car to unsafe location
My clutch broke whilst in the drive through lane on a Friday evening at McDonalds and the gear was stuck in reverse. I mangaed to move the cars behind me and reverse my car onto a grass verge next to the drive through lane so not to cause an obstruction. I phoned Emergency Assist who told me they would not send anyone out to me unless I moved my vehicle back onto the drive through lane. I explained that this would block the access to Mcdonalds but the operator insisted I had to do it. He told me to phone back once I had done this and I also needed to nominate and phone a garage which the vehicle could be recovered too but this was also not possible on a Friday evening as all garages were closed. I phoned back 10 minutes later lying saying i had moved the car and was now blocking the drive through lane as this was the only way he would send a recovery vehicle. He then said if they turned up and the vehicle was on grass i would be charged £150 cancellation fee and not recovered.
The recovery vehicle took 2.5 hours to arrive but the driver said where i had put my car on the grass verge was not an issue and easy for him to put on the back of his vehicle!
Emergency Assist always seem to try and find a reason to not send anyone out, When i first joined they offered an excellent service but in the last 18 months they have been awful. I will not be renewing!
18 september 2026
Review zonder uitnodiging
Antwoord van Emergency Assist
We're sorry your experience hasn't met expectations. We'd like to hear more so the right team can look into this. Please contact us at customer.care@emergencyassistltd.co.uk, making sure to include your Cover Number, and we'll be in touch. The Emergency Assist Team
Reasonable price for the amount of cover
Very easy to review and purchase breakdown cover. Straightforward and easy to do.
15 september 2026
Antwoord van Emergency Assist
Thank you for your review and for your kind words. We're pleased to hear things went well and we look forward to being there for you whenever you need us. The Emergency Assist Team
Excellent
Excellent. Had a puncture on a dangerous road. Clear instructions of what was happening and resolved within 30 minutes.
21 september 2026
Antwoord van Emergency Assist
It's great to read such positive feedback - thank you! We're glad we could be there when you needed us and we appreciate you taking the time to let us know. The Emergency Assist Team
Quick response once you got through all…
Quick response once you got through all the questions at the beginning
23 september 2026
Antwoord van Emergency Assist
It's great to read your positive feedback - thank you. We're glad your experience was a good one and we appreciate your support. If there's anything you feel we could improve on, please do reach out to us. The Emergency Assist Team
Antwoord van Emergency Assist
It's great to read your positive feedback - thank you. We're glad we could help and we appreciate you letting us know. We hope to be there for you whenever you need us in the future. The Emergency Assist Team
service is wonderfull.always there for…
service is wonderfull.always there for you.thank you
13 september 2026
Antwoord van Emergency Assist
Thank you for your kind review. We're pleased to hear things went smoothly and we appreciate you taking the time to share your experience with us. The Emergency Assist Team
Antwoord van Emergency Assist
Thank you for leaving a review. We're pleased your experience was a good one and we appreciate you taking the time to let us know. We'll always be here when you need us. The Emergency Assist Team
Poor customer service
Poor customer service, impolite too at a stressful time. Cancellation fees charged when no Cancellation was created by owner. No understanding or support given, just 'it's in the terms and conditions.' Would not recommend in the slightest. No access to real people once you have concerns, complaints and you're informed that you can't escalate issues to the Ombudsman. Not a company I'd recommend or use again.
21 juli 2026
Review zonder uitnodiging
Antwoord van Emergency Assist
Thank you for letting us know. We're sorry your experience wasn't a positive one and we'd like to hear more about it. Please get in touch at customer.care@emergencyassistltd.co.uk, making sure to include your Cover Number, and we'll look into this for you. The Emergency Assist Team
Antwoord van Emergency Assist
Thank you for your review. We're really pleased things went well for you and we appreciate you sharing your experience. We hope to continue providing the same level of service. The Emergency Assist Team
Antwoord van Emergency Assist
Thank you so much for your kind review. We're pleased to hear things went well and we appreciate you sharing your experience with us. We'll always be here when you need us. The Emergency Assist Team
The team arrived quickly
The team arrived quickly, were friendly and polite, and got us on our way after a breakdown
14 september 2026
Antwoord van Emergency Assist
Thank you for taking the time to leave a review. We're really pleased to hear you had a positive experience and we appreciate your support. The Emergency Assist Team
Great service
Great service. Breakdown arrived within 15 minutes. And took 15 mins to change tyre. Excellent customer service
21 september 2026
Antwoord van Emergency Assist
Thank you for taking the time to leave a review. We're really pleased to hear you had a positive experience and we appreciate your support. The Emergency Assist Team
If it could my minus it would be ..
If it could be a minus it would be ..
Been with this company years .. never had to phone in that time .. yet when you need help they fail and fail big time .. 24 hours later I’m still waiting for the phone call to get me started .. Halfords came to my rescue ..
passed from pillar to post on the phone told I need to pay this and pay that need a new battery will put you through to the shop .. and all I needed was a jump start ..
my renewal is October it will be cancelled awful service .. an already looking else where ..
21 september 2026
Antwoord van Emergency Assist
Thank you for taking the time to leave a review. We're very concerned to hear your experience wasn't what you expected and we'd like to find out more. Please contact us at customer.care@emergencyassistltd.co.uk, making sure to include your Cover Number, and our team will look into this for you. The Emergency Assist Team
Antwoord van Emergency Assist
It's wonderful to read your feedback - thank you for taking the time to share it. We're glad your experience was a positive one and we look forward to being there for you whenever you need us. The Emergency Assist Team
Call was answered in a good time
Call was answered in a good time, very friendly, and resolved my query. Will continue to renew my breakdown cover as very reasonably priced
13 september 2026
Antwoord van Emergency Assist
We're really glad to hear your experience with us was a good one. Thank you for taking the time to share your feedback; it means a great deal to the whole team. The Emergency Assist Team
The service was very efficient
The service was very efficient. I was updated on when arrival would be, and also the mechanic managed to get me back on the road which I was very grateful for
12 september 2026
Antwoord van Emergency Assist
It's wonderful to read your feedback - thank you for taking the time to share it. We're glad your experience was a positive one and we look forward to being there for you whenever you need us. The Emergency Assist Team
Arrived within the timescale advise and…
Arrived within the timescale advise and sorted my flat battery quickly
20 september 2026
Antwoord van Emergency Assist
We're glad to hear your experience with us was a good one. Thank you for sharing your feedback - it means a great deal to our team. The Emergency Assist Team
They do give refunds.
We took out a breakdown cover policy in May then decided to buy a new car in September and rang Emergency Assist to cancel the policy. We were told that there would not be a refund even though there are 7 months left on the policy. We originally gave them a one star review but EA contacted us and refunded the remainder of the policy even though they didn't legally have to, so we have changed our review.
21 september 2026
Review zonder uitnodiging
Antwoord van Emergency Assist
We're very concerned to read your review and would like to understand more. Please reach out to us directly at customer.care@emergencyassistltd.co.uk, making sure to include your Cover Number, and our team will follow up with you as a priority. The Emergency Assist Team
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