Emergency Assist Reviews 

Very easy to purchase online, with cheaper breakdown cover. I believe Emergency Assist provides a quality service.

Everything was so easy. and a great price Wait and see how good they are

Brilliant service throughout and with a discount on a already good price for my breakdown

The guy was so helpful, willing, and very quick both to arrive and to do the job.

Plain and simple to join with a choice of term hopefully never need to call and for the price I can’t go wrong

Had very good service for the past two years, called out twice, very quick and friendly service
Re-purchaced again for another two years
Hopefully same friendly prompt service again

Easy to arrange

I have been with Emergency Assist for a few years and have no problems in the past. I renewed my policy in August and wanted to confirm that the policy included full nationwide recovery which was confirmed. What they omitted to inform me was that the policy only covers a period of 40mins from breakdown to a garage. I rarely travel far from my home as being a pensioner I am a home bird. However, a couple of times per year I visit a caravan park not to far away for a few nights. On this occasion, I travelled 1hr.30mins to the caravan park. On my return today, I was 30mins into the journey and the battery warning light came on and then I could smell burning. So I found a layby and contacted Emergency Assist. I contacted them approx 10am and they conversation went on for a long time regarding the issue of not being able to take me home. They said it would incur extra charge of £125 + added price for mileage and could reach approx £200! They informed me that they could drop me in Urnsworth Manchester area (nowhere near Stockport). I said that I need to get to my garage in Stockport but the area was not available for drop off without incurring charges. So I then informed them that Unsworth was just 7 miles from the car dealer where I purchased my car but again, that would incur approx £200 charges! Unfortunately, the car dealer is away at present but will be arranging pickup soon. I was told that the pick up truck would be within 90 mins, however, I had to wait 2 hrs. So, from the initial phone call to actualy pickup I had been sat in my car for 3 hrs. I had informed them that I am an elderly lady on my own and need to get home to take my medication and that I was not feeling too good. I called Emergency 3 times to plea with them to just let the truck driver take me the extra 7 miles especially as the truck driver was late by 35mins. The truck driver then get a call to tell him that if I became difficult to just drop me off at a safe place. I was totally STUNNED and looking at his face, so was he! They were saying to dump an elderly lady who has waited 3 hrs and not feeling good to a so called safe place? I paid for a taxi home which was £35 (worth it) and took another 1hr 10mins. In total the whole journery from departing the caravan park at 9am took 7hrs to get home. The whole experience has left me deeply shaken and very tearful. I believe they record their phone calls and will be reporting this also to Trading Standards and BBC Watchdog in the hope the phone calls can be reviewed.

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Easy to use site, good value for the money.

All good.. easy to follow site.Found what suited me..filled out details..paid- job done. Peace of mind

Great price website easy to use will buy again

Will not reply to any emails I have sent about cancellation for my breakdown even though I have followed it up 3 times in the 14day period and I was on hold for 2 hours!!!! Disgrace

Awful would avoid at all costs look at my review on google.

Used them yesterday 6th.Called 7-25am
To report van not working. Needed a new battery. Got ripped off on the charge for a new battery. Over paying by a hundred pounds. Kept calling to ask where is the battery / mechanic as need to go to work. Finally arrived 2pm.
Lost the whole day. Fortunately the van was just outside my own house when it stopped working but I could have been on a hard shoulder of a motorway for almost 8 hours !! This is emergency assist apparently !

Can’t fault the service, really good value and never had any issues when I’ve called them out

Ive just purchased a new policy for a third year with this company because I needed help after my car battery died on me & they came out to help me got me on my way with great relief & the gentleman who helped was very polite & friendly made sure me & my daughter were ok before going on his way. They are very competitive with their prices & give you the option to add on for a cost whatever you need or don't need.

Very helpful
Explained all with the cover

Not overly impressed with the service. It took quite a while for someone to answer the call and then they only offered to come and jump start my car and not to diagnose the fault.