Emirates Islamic Reviews 

Very disappointed with Emirates Islamic Bank as I tried to convert my credit card to monthly installment and I was paying monthly minimum due amount of AED 1000. But when I requested for monthly installment, the agent replied saying your card is blocked and you have to settle full amount together.

This bank has already given us enough inconvenience including delaying in transaction for university semester which took a month and still haven't rectified the issues and my daughter had to enough consequences regarding the same at her university. Today, when we wanted to purchase an item online which we wanted to get it in 2 days, due to their incovenience we lost the item and the staff didn't even bother to apologize any of the time they caused the issues. It was really disappointing that we had to go through this again and again.

Only one Telecaller in entire Emirates Islamic bank.

I waited in telephone line for more than 30 minutes. But every 5 minutes, one automatic voice will say, "your waiting time is 9 minutes".
I never faced like this in any of the bank. Even at India, we'll get response for our calls.
Here, their moto is to make the customer to wait for 1 hr in acll. I think, Emirates islamic will get commission from Telecom operator for this... Silly bank

I am really disappointed at Emirates islamic,I asked for liability letter to close my mortgage as I’m selling the property,I had to ask twice for the letter as the property details wrong and they keep charging me,then they send email to the branch saying that they issue new one with correct details but no letter was attached to the emai,still waiting ….
Definitely will change bank ,as this is an acceptable

We applied in March for a black card and did not receive it until June. My husband paid the fee for gold and we were told by staff and their website that the supplementary pays 500dhs and gets silver on Emirates. They have taken this 500 from us and have now said there is no silver for supplementary. They are cheating people, go for a better bank, we have screen shots and voice notes as proof.

Totally unhappy I am

Fraud Transection , Dear service provider , On April 6th there were two fraud transection has happened without my knowledge , No OTP at all , some ones playing with my card , i called the bank and blocked my card and got new card as well , As per bank call center they said 48 working days need it for invitgation, Even 100 days over there were no calls and no update , Finally its comes to know the case is closed by bank , i had visted to one of the Branch and talk to them , as per bank agent they cannot do any thing and cannot pay back said that go to to Dubai Police and complained to them , my side its done , next what shall i do for , First of all bank Credit cards secure un trustable , i have to pay minimum for robbery cash , I Never refer to others about your bank , still looing forward what you can do for for 2100 AED

I opened last week bank account in your bank, but I can not use it, bank account is blocked. I visited Dubai mall branch already 3 times and Ahrar Khan from EmiratesIslamic bank said me, that I can use my bank account from 27.08.2024. I try to call Mr Ahrar Khan and write him message, but he didn’t replay since Monday 26.08.2024.

Started the process to add my wife as a supplementary card holder. It took over 2 months for them to actually put it together and after multiple phone calls with their representatives telling me my wife was now a golden member, which was recorded and captured. I found out a month later as my wife was checking in that she was not gold. I called EI and the first thing they asked was “Did you want her to be upgraded to Gold?” I admittedly lost it with them and they have yet to rectify this issue. Probably the worst experience I have had with a banking institute to the point of inspiring me to create a whole new system where we no longer have to be objectified to this type of institute.

Very worst customer service. and their toll free number 600 599995 is not working, i'm trying to 2days not able to connect agent. EI need to improve their customer service system and the journey. should be easy to access. Not recommended.

horrible service
unprofessional staff , especially dubai mall branch
staff not helpful
frustrating to deal with such behzaviour

So disappointed with the bank i have been frauded by the bank itself I don't know if the staff are stealing or what's going on i raised a complaint over 60 days and all I get its the problem is under investigation and they will get back to me after 30 days. now it is more than 60days and to make matters worse even after waiting that long they put my account on hold for 45,217 AED which they are saying is for a credit card I do not have any credit card with them nor have I linked any other of my accounts with them. It's so annoying to trust a bank with your money then they steal men its so annoying am so disappointed and I demand my money back ASAP...

I made a big mistake by taking a card from this emirates Islamic bank. The service here is very useless.

The CUSTOMER SERVICE here is the worst and MOST SHAMELESS I've ever ENCOUNTERED. I waited for over 2 DAYS, despite being told the WAIT TIME was less than 5 MINUTES. Every INTERACTION is FILLED with EXCUSES, and even VISITING the branch didn't RESOLVE my ISSUE. The ENTIRE STAFF, from CUSTOMER SERVICE to BANKING, is LAZY and INCREDIBLY RUDE. I'm really PLEASED with tender Offers. Their EFFICIENT PAYOUT PROCESSING and ACCESSIBLE CUSTOMER SUPPORT have made my EXPERIENCE ENJOYABLE.

I have been a customer of EIB and ENBD for about 30 years, they have my financial footprint both personally and business. Sometime in 2022 without as much of a warning, they exited me with close to 1 Million balance in the bank. They did not give me as much as 24 hours to withdraw my money.

After much chasing, I realized they sent it to Emirates Post and I had to personally visit the branch and get my cheque. There were no follow-up calls or meetings to clarify WHY a person with my track record and success had to be meted with such disgraceful tactics.

NOW AGAIN mt business account with EIB which is 25 years old was shut done post KYC approval on 14/06/2024. Imagine they were sneaky to do it on a Friday just before UAE closed for EID.

This time they did not even tell me that "we have been kicked out". I only knew when I got SMS notifications of my fund withdrawal. What was more insensitive is that they charged me for the withdrawals after taking unilateral decisions.

I consider UAE my "first home" and have made a successful life here and invested heavily mainly in UAE. Is this how a bank treats a long standing, sussessful entrepnuer?

Even if there were issues from regulatory bodies NOTHING that a meeting would not have resolved. How lazy can a bank get?

Shame that you lack empathy, SOP, and basic human values.

Most ridicules bank ever, they blocked my credit card suddenly while using , and asked them about it and they don’t know the reason

Poor Customer care service - BAD EXPERIENCE IN MY LIFE - I don't Recommend This Bank (EMIRATES ISLAMIC)

I have spent AED 16,000 on my credit card and my agreed monthly EMI is AED 850. However, I have been consistently paying AED 1,000 each month. Despite this, the app is generating two EMIs, which is causing significant confusion and inconvenience for me.

I have contacted customer care multiple times over the past three months to address this issue, but unfortunately, no action has been taken so far. This delay and lack of resolution is disappointing and not reflective of the service I expect from Emirates Islamic Bank.

Pathetic bank and customer service
Requested for a card limit increase, which took more that a month but till now its pending. And customer care is not supportive.

Madam Nada , thank you so much for the amazing quick response and service