Dubai Islamic Bank Reviews 573

Terrible customer service. They made me waste a month and a half opening a credit card, then put the process on hold without explanation. No one responds to my emails. Truly unprofessional and zero customer service.

It’s the worst bank specially in getting the skywards points on using the credit card . I am going to leave the bank soon insha Allah

they charged me tax amount for non active card...
i am surprised !!!

I can’t wait to exist being from DIB customers. I bet other banks must have better service than this. My mobile banking app got deactivated just because I forgot my pin and I’ve tried again and it says I’ve exceeded the attempt seriously?
I’ve tried calling the number and then here it goes Virtual call and had me on queue for chatting with robot for like 5 minutes and another 13 minutes waiting for customer service then my balance finished 😡

The worst bank and service ever. It’s impossible to reach to a e of the agents. Also is too complicated deal with all. Poor service. People is rude and liars. I won’t recommend this bank.

I got an auto loan last July 2025 from Dubai Islamic Bank. During the process, the person who came to my workplace for the CI (Credit Investigation) tried to scam me. He said that my application might not be approved, but he could help me get approval through his “contacts” in the back office.
He kept calling me and insisted that I pay AED 1,500 in cash in exchange for his help. From the way he was speaking, I already felt uncomfortable and knew it was suspicious. I refused to give him any money and told him that if my application was not approved, that was fine I would accept it.
Thankfully, my loan was approved without any payment.
I am sharing this experience to inform the management and to encourage them to check their employees, so this will not happen to other customers. I believe that Dubai Islamic Bank is a good and reputable bank, and I hope they will take action on this matter. I am also willing to provide more information if needed.

I am extremely disappointed with the level of service I received. After enduring an excessive waiting period, I was not provided with an adequate solution to my issue. The lack of professional support and efficiency made the entire interaction a complete waste of time. I expected much better customer service and unfortunately cannot recommend their services based on this experience.

If you're just thinking about opening an account here, take my advice - don't do it. You’ll end up cursing the day you made that decision. If you're already dealing with them and wondering if it's always this so bad or if you’re just 'lucky,' I’m sorry you didn’t see the first part of my review earlier.

I curse the day I opened an account with them and tried to get a mortgage. It took twice as long as they initially promised. I faced ignoring, incompetence and errors in the documents. All I got was a never-ending 'it will be ready soon.'

I have an account in this bank. At the beginning there was no any charges but now suddenly last two months they deduct from my account as maintainance chargers. Without inform to the customers how they do like this??? I didn't receive any SMS or E-Mail about the chargers. When I was open the account I already checked and there was no any charges. How the bank do any deductions from my personal account without inform me ????

I have been a customer of Dubai Islamic Bank for the past 20 years. Overall, the bank’s services are very good, and I appreciate the quality they provide. However, there are two major issues that are extremely frustrating.
First, it is very difficult and complicated to get through to the helpline number. Reaching customer support should be simple, especially for urgent matters.
Second, the online banking app is very poor. Even after trying ten times, it often does not open. In emergency situations—such as transferring money online, paying bills, or paying school fees—the app simply does not work. It is hard to understand how such a large and reputable bank can have such an unreliable and inefficient app.

40000 UAE currency of my earnings from Frontier Invest Corp were taken out of my account without my authorization. DIB will not return my monies. I gave no OTP password for this transaction. I'm now seeking legal action against these colorful characters. My advice is take your money out of this bank and try deposit at Frontier Invest Corp. Truly dependable!

The rewards and benefits on my DIB cards are actually quite good. Transactions are smooth and I haven't had any issues with hidden fees. The only reason I'm giving 4 stars instead of 5 is that the customer service agents often give conflicting information depending on who you talk to. Overall, a dependable bank.

Dear Customer Support Team,

I am unable to log in to my DIB mobile banking account and require urgent assistance to resolve this issue.

Please find my details below:

Username: SantoshChongang114
Contact Number: 0565359738

I have already visited the Mirdif branch and called to call center also, but unfortunately, the issue could not be resolved there. This is causing significant inconvenience, and I kindly request you to look into this matter and resolve it as soon as possible.

I am not satisfied reply by AI auto response. Even they couldn’t help login mobile banking App DIB my account in mirdiff branch and call center also.

Please let me know if any further information or verification is required from my side.

Thank you for your prompt support.

Best regards,
Santosh Chongbang

0565359738

Very bad service not supporting staff

Where to start.
They just don't listen, it's like talking to a brick wall

Worst banking services after sales. My debit card was expired and I’m following up for the same since then not received yet even after sending 4 emails and 5 calls to customer service each time I get a different reply from their agents and no manager or supervisor calls you back. I’m tired from them and soon will close my account.

DIB is not worth relying! Rating of negative will not even justify. The worst customer service I have experienced! And the most confusing/ complicated statement bill for credit card. The email that they are sending telling "total amount due" is different from total amount due that is showing in the monthly statement. For how many months Im paying the said total amount due that im receiving thru my email but my available balance seems not getting more. And the clever customer service representatives can't have the patience and knowledge to make you understand.

Support for family but current location is not showing I think someone using phishing network or fake device clone

Very poor service from the bank staff and same the customers care, I am the person who using dib bank services from the 7 years but from the before 5 years I didn't use application then I forgot the password and user id then I want use again but I try to change from application there is showing your user id is blocked but I call the customer care they are also telling to me go through application only, I visited office also they are also told to me same thing, no one want help ,very disgusting service, really very disappointed!

The very worst customer care service I ever seen in the banking sector in UAE. No one picking call and calling back even after keeping call back option.