Dubai Islamic Bank Reviews 

I am very disappointed with DIB's mobile app service. The app frequently blocks access even when the correct username and password are entered. Whenever I visit the branch for assistance, they simply ask me to call customer service. Unfortunately, reaching an operator is extremely difficult, and when connected, the service is not helpful. It has been more than 3 months, and my issue is still unresolved. I expected much better support and a more reliable banking experience.

I should not put any star !

I am extremely frustrated with this situation. My colleague sent money, but it didn't arrive for two days. When I checked with the bank, I was told no funds had been received, yet my colleague’s records showed the transaction was submitted. Because of this, they sent it again—and then again—and now I have received the money three separate times. This is completely unacceptable. As a client, I expect your system to function properly, not to create these kinds of errors. Fix this immediately!

Now hard to call customer service and now for mobile banking it's so complicated they said open ur UAE pass to confirm number chosen for log in then nothing is showing.

I strongly do not recommend taking a credit card from Dubai Islamic Bank. Closing the card became an extremely frustrating experience. Even after requesting cancellation, they continued charging monthly fees and created multiple obstacles to close the card.

They also asked me to pay an “outstanding amount” on a card I had never even used, without providing any proper statement of account or explanation for the charges. The transfer I made was even rejected, yet the issue was still not resolved.

Very disappointing customer service and lack of transparency. Be careful before opening a credit card with them.

The website is showing for the personal finance or loan the Salary 3000 but when constant the agent then the agent will tell you the Salary is above 5000 which is confusing ....

Everything is great, and I always receive support from the credit card DPT team.
Thank you.

I have been requesting to cancel my Wakala deposit and have signed all papers at the branch 2 weeks before and yet the only response I get in it is with the credit and they have not yet approved. It is my own money and I want my Wakala deposit to be cancelled, why has credit got to approve and why is it such an issue. I have defaulted on my pother payments as I am unable to use my own money which is with the bank. How crazy is that...

Very worst customer service you have there dib you need to make serious staff reconstruction.. they are not helpful and most of them are rude no training at all...very very bad service...

I will give 0 star!!! I lost more than 7k, i believe its inside job!!!!!
Very rude customer service!!!!

Very traumatic experience!!!
Worse bank experience ever!!!!

I had a very disappointing experience dealing with Vinothkanna Balasubramanian, who is associated with Dubai Islamic Bank for credit card services.

I have never come across a sales professional who makes such false commitments just to achieve login targets. I was given misleading information and false hope regarding an LIV Credit Card, purely to push the application forward.

This kind of approach is highly unprofessional and damages trust. Customers rely on accurate information when making financial decisions, and being misled for the sake of targets is unacceptable.

I strongly advise others to be cautious and verify all details independently before proceeding. Transparency and honesty should be the foundation of any client interaction, especially in financial services.

I would've given 0 star for DIB if there is an option. I have an Auto Finance with DIB and trying to close it for last 10 days but it is a nightmare for me to close this even after my 3 visits to the branch and every day they are telling different issues. Closing a loan is that simple in ADCB and I dont understand why this is big problem in DIB. The worst thing is that even after 10days they didnt let me know the outstanding amount to clear.

Terrible customer service. They made me waste a month and a half opening a credit card, then put the process on hold without explanation. No one responds to my emails. Truly unprofessional and zero customer service.

It’s the worst bank specially in getting the skywards points on using the credit card . I am going to leave the bank soon insha Allah

they charged me tax amount for non active card...
i am surprised !!!

I can’t wait to exist being from DIB customers. I bet other banks must have better service than this. My mobile banking app got deactivated just because I forgot my pin and I’ve tried again and it says I’ve exceeded the attempt seriously?
I’ve tried calling the number and then here it goes Virtual call and had me on queue for chatting with robot for like 5 minutes and another 13 minutes waiting for customer service then my balance finished 😡

The worst bank and service ever. It’s impossible to reach to a e of the agents. Also is too complicated deal with all. Poor service. People is rude and liars. I won’t recommend this bank.

I got an auto loan last July 2025 from Dubai Islamic Bank. During the process, the person who came to my workplace for the CI (Credit Investigation) tried to scam me. He said that my application might not be approved, but he could help me get approval through his “contacts” in the back office.
He kept calling me and insisted that I pay AED 1,500 in cash in exchange for his help. From the way he was speaking, I already felt uncomfortable and knew it was suspicious. I refused to give him any money and told him that if my application was not approved, that was fine I would accept it.
Thankfully, my loan was approved without any payment.
I am sharing this experience to inform the management and to encourage them to check their employees, so this will not happen to other customers. I believe that Dubai Islamic Bank is a good and reputable bank, and I hope they will take action on this matter. I am also willing to provide more information if needed.

I am extremely disappointed with the level of service I received. After enduring an excessive waiting period, I was not provided with an adequate solution to my issue. The lack of professional support and efficiency made the entire interaction a complete waste of time. I expected much better customer service and unfortunately cannot recommend their services based on this experience.

If you're just thinking about opening an account here, take my advice - don't do it. You’ll end up cursing the day you made that decision. If you're already dealing with them and wondering if it's always this so bad or if you’re just 'lucky,' I’m sorry you didn’t see the first part of my review earlier.

I curse the day I opened an account with them and tried to get a mortgage. It took twice as long as they initially promised. I faced ignoring, incompetence and errors in the documents. All I got was a never-ending 'it will be ready soon.'

I have an account in this bank. At the beginning there was no any charges but now suddenly last two months they deduct from my account as maintainance chargers. Without inform to the customers how they do like this??? I didn't receive any SMS or E-Mail about the chargers. When I was open the account I already checked and there was no any charges. How the bank do any deductions from my personal account without inform me ????