Dubai Islamic Bank Reviews 

8 time i visit Dib bank with full documents for opening my account.everything which bank required for open account i have but again still pending

If I could rate no stars it would be better. Minus points would be a better rating than zero. Giving 1 star is very kind.

The customers service very bad 👎 they memories only one word if you ask any questions they repiting again again same word I don't know understand..they don't know what's the customers care meaning....I call 2 months the response..I check already waiting the response..what's that answer....why we are calling the customers care ..for the solution right? But they also give more head pressure what's that 🤔 this the customers care ...I already review before but same response wow. My god🤷‍♀️🤦‍♀️

By far the worst bank l have ever dealt with in my life. If you want to loose your money and for it never to be found do bank with them.

Their customer service is appalling. They pass you form one person to another without solving anything. Incompetent bank run by incompetent staff. Most probably owned by unethical people.

I experienced rudeness of the workers in DIB not all but mostly, they will not treat you as a customer they are working with themselves only not recommended DIB is not recommended bank to have.

It’s so frustrating calling DUBAI ISLAMIC BANK To Sort out any online issues
For the pass weeks I have been calling DIB because my User ID is Blocked on my Mobile App but no help
The customer service people can’t help at all n it’s so annoying and frustrating
NB: I even when to one of the DIB branch in sharjah call Tasjeeh Village Branch sharjah and the customer service guy send to to the Manager but he was even the worse saying he can’t help me and give me, I regret leaving my home and spend money on taxi
It’s better to just close the Account then to go through all this stress

The worst customer service I deal with in my life. There is not enough information and no confirmation. There is no response. You must allocate a whole week to communicate with customer service. All of them are waiting. No one answers. Finally, we will call you back and no one calls. This is the case. You must review your customer service level and improve it for the better. I do not advise anyone to deal with you.

This bank is the worst bank ever you deal with in the UAE, many reasons I will stat the critical ones, the most important is the last ones about credit card,

PS I am  costumer there since 2013 , just waiting the right moment to close my account.

First of all the employees they have no idea what the rules of the banks, you will find many of them they don't know the answers, so they lack the knowledge of product,

Second costumer service is rude and slow, many times I have waited hours to be answered, and sometime when you request call back it will never arrive,

Now let me tell you about competition with other banks in the market,
if you have old account can't be upgraded, for example if you have good salary some if the account they don't charge maintenance fees 26.25, however I open my account 2013 with salary of 3.5k, so they charge me, however now I have over 15k, still charges is their, and they never tells you on which day you have to have the 3k in your account to avoid the charges, none of the costumer services will ever tell you, ps I have account with ENBD they never charges me anything even that I rarely put any money there , for example i had only 125 AED for 6 month and they never charges anything.

In my case as old account, I can't withdraw more than 10k a day  when I asked upgrade as my salary is high now as it 2025 not 2013 anymore, they said this can't, however had a brother who his salary was 13k when he open the account and he can withdraw up to 25k a day, so the none sense shows here, and specially when I have transactions with 25k I have 3 days to withdraw the money or wait in line for 2 hours for teller.

Money transfer to other bank in UAE charge 1 on each its not big a deal, but many bank will provide it for free

Now the most important part, (thief parts)

Their credit card is the bigger thief, they change rule and charges you right and left , insurance,  which I stopped it , and then when I was buying crypto for over 2 years, at the end I discovered they charge me cash withdrawal for buying crypto,  when I called they said this is long time rule, however it was on released and they started it since september or October 2022,  and the funny some of my transactions is like 30 AeD of crypto and was charged 94.5 cash withdrawal,  I could pay from current if I knew as I had it,

Bullet point is The Negative Balance

I have 2 credits card each with 5k , and first time happened to me that I paid in wrong card, so it goes to -550 , so I called the bank to ask them why and to stop, the inform that this is free service, so I refuse it as I don't want more credit, as its already 5k credit why to give credit on top of credit, however they reduce the limit to 250 in minus and they said free, so I thought its fine, after a while i found they charges me 288.5 monthly for each credit card , as they went in - when I asked employees ofcourse didn't know the answer , but costumer service they tell me the reason, and they said I should be above negative in the day of statement (not the due date), then after a while they change the rule and refused to tell me how to avoid it, however since then I never kept negatove , the funny you can't stop it, they said is system , but reality they want to steal your money, so who ever use their credit card be aware, I lost 4k in total between cash withdrawal charges and going into negative balance, don't keep negative more than 24 hours.

I Am a banker, and I am applying for a personal loan since end of September and I informed it was urgent. Very respectful I know there is a procedure. However after more than 2 weeks, the delegated sales person asks me a basic question that she should have already known through the documents I presented which is my salary and salary certificate. I am in such a hurry and I applied end of September so that I have enough time but seems it’s not enough time to process a simple very minimal loan. It turns out that I presented 2 old statements 2024 and one recent for end of sept 2025, the sales person said she submitted them without looking! Which made me even more frustrated! I gave her a call , I wasn’t the nicest person and I was very mad, I did wrong however doesn’t change the fact that sales person employed with zero skills if a basic checking was not done! Which lead to my delay ! What If I gave her my birth certificate would she just submit it!!!!! I’m really frustrated I am in a huge trouble now simply cause the lady could have done her job! I do not recommend. From a banker! That’s now how I service my customers at all, and I am a corporate banker , that’s definitely not how I service any customer.

Worst banking service , finance was on hold even after several requests and Salary transfer.

i had unexpectedly pleasant experience when i visited DIB Dubail Mall branch where i wanted to know the status of my company ATM/Debit card. Ms. Sandy in customer service helped me out of the way that solved the issue and i received the card in 2 days, although it was returned back to the bank from Aramex. so i received the long awaited card on time, before i travel. Hats Off !!!!

Alhamdulillah
Indeed it was my pleasure to visit DIB Dubai hills mall . In just a matter of 10 minutes I am able to collect managers cheque .
Superb staff and the Manager of the branch .
My special thanks to Ms Alya Al Mazmi for her dedicated service extended to me .

I’m very disappointed with the level of customer service I’ve received from DIB Al nahda branch I’ve been waiting for a very important letter for quite some time, and despite several follow-ups, there has been no proper response or resolution.

The lack of communication, accountability, and urgency from the staff has made this experience extremely frustrating. For a bank of such reputation, I expected much better professionalism and efficiency. I hope management takes this feedback seriously and works on improving customer service and responsiveness to important client requests.

Pathetic sevice 44 minutes they keep me on waiting to get connect to customer service but did not connect , its humiliation my entire break have lost just to unblock my card but ai could not because nobody is bothering to assist.
In 14 years never expirence such a poor customer service. After paying so high charges this kind of service getting back curse on them. Disgusting.

Very Poor Banking Experience
I have applied personal loan and worst experience.

I had an extremely disappointing experience with the loan process at this bank. The staff were unhelpful, communication was unclear, and the process was unnecessarily delayed despite providing all required documents on time. I had to follow up repeatedly with no proper updates or support. This level of service is unacceptable, especially from a bank of this size and reputation. I would not recommend their services for anyone seeking a smooth and professional loan experience.

Dear DIB

I'm writing to express my frustration with the credit card on my Dubai Islamic Bank records, which has significantly impacted my DBR while applying for a homenloan.

I urgently need to cancel this credit card to rectify my DBR issues.

The bank's representatives were overly friendly and enticing with offers and promotions, but when I needed assistance with canceling my card due to financial requirements for a home loan, the attitude changed dramatically.

I request your immediate assistance in canceling my credit card and providing a confirmation letter or at least a proof or a statement that the card is cancelled . I'd appreciate it if you could expedite this process, considering my ongoing home loan application

I request u to please assist with the below like 99% BANKS IN UAE WHO HAVE ASSISTED ME UPFRONTLY

1. Immediately cancel my credit card.
2. Provide a confirmation letter for the cancellation.
3. Review your customer service practices to ensure that customers receive adequate support.

I hope that you will take my grievance seriously and take prompt action to resolve this matter.

Sincerely,
BRADLEY MENEZES 971558896243

dishonest people - offered us car loan at 2.05 and we move forward and final is 2.25 - changed at last second - do not trust them. consistent with the rest of reviews online

Worst service ever when you will
Call them nobody will answer you will finished you balance of continuesly calling them!! Plus your patience! They will say press 1 for a call back!!! Nobody will call you back!!! Worst service ever!!!!!

أسوأ تجربة مررت بها على الإطلاق مع بنك في الإمارات . خدمة العملاء سيئة للغاية، والموظفون يفتقرون إلى أبسط مقومات التعامل المهني، وحتى الإدارة لا تبالي. تجربتي معكم لن أكررها أبداً، ولا أنصح أي شخص بالتعامل مع هذا البنك سواء من ناحية خدمة العملاء أو الموظفين أو حتى الإدارة.

Dubai Islamic Bank has by far the most unprofessional service I have ever experienced. A customer service agent who was supposed to assist me with a case crossed all boundaries by trying to hit on me. When I refused, he stopped helping me altogether. This kind of behavior is disgraceful and unacceptable for any organization, let alone a bank.

The loan department is no better – from agents to managers, the level of incompetence, rudeness, and lack of accountability is shocking. Instead of offering solutions, they make the process frustrating and unpleasant. There is zero professionalism, zero customer respect, and clearly no proper training.

Dubai Islamic Bank should be ashamed of the way its staff treats clients. If this is the standard they allow, it speaks volumes about their values as an institution. I strongly advise anyone to think twice before dealing with them.