Dubai Islamic Bank Reviews 

Very bad customer service. The agent I spoke with was aggressive, disrespectful, and completely unhelpful. She refused to transfer me to a supervisor, told me to hang up, and said she wouldn’t process my transaction at all. I filed a complaint through online banking, and after 5 days, I received a call only to be told that the agent did nothing wrong. Shocking response. If this is the standard this bank follows, they shouldn't expect to retain loyal customers. Extremely disappointed and considering switching banks.

Very bad experience.customer service is too bad. I will not go anymore. I cancelled my account also.

I am extremely disappointed with Dubai Islamic Bank. Despite repeatedly reporting fraudulent transactions on my account, the bank has failed to stop further unauthorized transactions.

My registered mobile number was hacked and an unauthorized eSIM was issued, which allowed fraudsters to receive my OTPs. Even after submitting dispute requests, transactions are still going through.

This is not my responsibility but the bank’s. I am losing my hard-earned money at a time when I am planning for my retirement. The negligence shown is unacceptable.

I urge DIB and Visa to take this matter seriously, protect customer accounts, and refund the losses immediately. Otherwise, I will have no choice but to escalate this to the Central Bank of UAE and legal authorities.

the worst and cheapest customer service ever.
after i was promised by bank representative name walid that my credit card issues will be solved, he never answer my calls and the other representative jayawardane is not responding too. i have gone through the worst bank experience since the charges were caused by the bank itself since my loan money was not released and delayed almost 2 month and it happened only when i have visited the main branch and the sent me to another department.
now iam receiving daily messages and calls to pay my credit card overdue.

hello MR OR MRS BANK INCHARGE, IS THIS THE WAY YOU INSTRUCTED YOUR TEAM TO DEAL WITH THE CUSTOMERS.???????

2000aed suppose two be be credited as welcome bonus but never happen . my account was open more than a three month .

Very bad experience,
very bad service,
No proper communication.
I have requested for a non liability letter and even after seven working days, they didn't bother to respond professionally.
When I visited the branch(Khorfakhan), the person is not interested to deal and didn't communicate any proceedings further which I had to chase and learn from the customer service.

The worst banking experience I ever had in UAE is from DIB!!!

Very bad experience.

I am extremely disappointed with the level of service I’ve received. The customer support is shockingly unresponsive and inefficient, showing little regard for the time, effort, or concerns of the customer. I genuinely regret choosing this bank and now question my decision. The service has been among the worst I’ve experienced — not just slow and careless, but also unreasonable in charging fees even for local transfers. This reflects a serious lack of customer focus and accountability.

Dib One of worst bank in the world not recommended at all dedication from card without permission in name of takaful,CBD is the best they will call you before implementing anything if you interested or not

Very very bad customer service and charging extra additional interest for credit card closing even after settled by same bank by buyout option
i raised written complaint to central bank against Dubai Islamic bank today.very very disappointed

Very disappointed with my experience at Dubai Islamic Bank.
I was dealing with one of their representatives regarding a loan, and unfortunately, the way she handled my case was completely unprofessional. What was supposed to be a straightforward process turned into 10 days of wasted time with no real progress. Instead of resolving the issue or offering any support, her final response was simply: "You can find another bank."
This kind of attitude is unacceptable, especially when customers rely on banks for timely and responsible financial support. I expected better from a leading institution.

I applied for account closure in order to get a loan from another bank. They called me back and made an offer, but after waiting 15 days, they told me that it was not approved. They are just wasting people's time and they have very bad banking practices.

Great service 🥰 I will seriously appreciate the Security Mr.Gulam of Mirdif branch (City Center) who helped me very politely and professionally when I had my Mobile banking was blocked. His professional guidance helped me to get my account back. Huge round of applause for Mr.Gulam

BAD CUSTOMER SERVICE
I've been a DIB customer since moving in to UAE at 2013. I am grateful that they have given me personal loan and credit card. However, with the technology and system innovation they forgot to invest in customer service. It is too bad that you feel the people working at DIB is not happy serving the customer. Especially when you visit the branches, it is so intimidating to speak with them. No tender touch of care or even a little greetings or smile. Even the securities are rude!

I have a credit card and it was block by DIB, I visited the branch to unblock it and said that I need to call the retention department. However, the number they gave me is a a crap. No one is answering anytime of the day even during business hours. I tried calling the customer service, they told me that it is the only number. Else, I need to visit the office in Al Nahda which is no so convenient. So I decided to keep it block until I settle the balance.

Now, I was able to settle the whole debt amount with DIB. I called the customer service and he told me to wait for retention team to call me within 7 working days. Take note I am fully paid and just waiting for retention team to call me. and just now I receive reversal reward not deducting me almost 30 dhs. which I am surprise as the last customer service agent I spoke never told me about this charges.

PLEASE DO NOT TAKE ANY CARD WITH THIS MONEY SUCKING BANK. They are only good at first and they always want you to pay. better to go ENBD or Mashreq.

Gave 2 star is for the personal loan and credit card. Else, zero.

I have requested for credit card cancellation on July 1 , they told me to wait for 7 working days and it will be resolve. Its been 7 days and nothing happen until now the card is not close no feedback from them! I called them several times to follow it up but they are ignoring my request! The agent lied about it as well as he said that it will be close today but It didn’t! Poor customer service as well! It’s hard to contact their service centre! Other banks will resolve your request in 3 days but DIB would take forever to response! Call centers can’t help either! They will just ask you to call again and check again and again!

Before Branch open,
My work done
Thank you so much the gentleman gulam

“I have been trying to reach customer care for the past two days, but I am continuously placed on hold for extended periods and have not received a call back. It is concerning that Dubai Islamic Bank has not taken steps to improve its customer service. The service at the branches is also noticeably slow, and similar delays occur over the phone. It would be highly beneficial if the bank could enhance its live chat and WhatsApp support services to better assist customers.”

I made a payment transaction that doesn't appear on my statement.
Another time I deposited an amount into the ATM, but it doesn't appear in account.
I complaint and wait for someone to help me. Only i receive a message the complaint has been closed without any explanation.I going to the branches, and they tell me it's not their specialty and you have to call the call center. It's always the same cycle.
And every month, there are errors in the system.
How I can trusting in the dib bank after all this problems.

Thabk you to Mr. AMR AHMAD yesterday to solve my ATM Card due to some link was scam. However, the services is a excellent and amazing.

The worst bank that I dealt with,
I transferred my salary beginning of may to have some top up , after providing all documents requested by bank the loan approved, then documents are signed and cheque was ready on 21st of may to handover to my previous bank , I keep asking and following up and I always was told that everything is done then after few days representatives called to sign another document which they miss and I did , on 5th of June after my daily follow and visiting brunch the cheque was issued and we visited my previous bank to sign documents and deposit the cheque the my account number was wrong where I gave to wait there until this went back for correction, this is done and when I ask the top up I was told that when you salary reflect in our bank the amount will be released and deposit to your account, I waited until salary reflected and I followed up but until today no response and iam hanged I can’t pay my rent my cards my Dewa my other commitments and the money that I borrowed due to this poor service,
This bank should close and not deal financially due to the lack of knowledge, wrong promises misleading customer,
I don’t recommend to anyone and will be raising a case to get refunded for all what I have paid . It’s a shame of this bank .

Dib no 1 Bank
Because everyone working harder
Ghulam excellent