We have a very old recliner- The mechanism was failing making it difficult to close. WE were able to make an appointment for a visit, which unfortunately had to be changed due to their unfore... Toon meer
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Not being based in Scotland, this was a new company for me to deal with. Very happy with technician who attended and cleared up three wee issues on my new sofa . Be happy to use them in the futur... Toon meer
Bedrijf heeft geantwoord
I had a bad back from the Tempur matress I bought from Dreams. It was only just over 2yrs old so I was not happy. However, the technician from Emmiera came & identified a bow in the base of ny bed. It... Toon meer
Bedrijf heeft geantwoord
We are delighted with the quality of service from this company. From first notifying of the problem to getting it sorted. We are amazed at the speed it has been dealt with. We had two sofa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Contactgegevens
Verenigd Koninkrijk
- emmieragroup.com
4,6
Uitstekend
12K reviews
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Excellent
Arrived early and gave timings before via sms/email. The gentleman who came worked quickly, was knowledgeable and friendly. Excellent service!
5 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your excellent feedback! We're delighted to hear that you were kept informed with SMS and email updates and that the technician arrived early for your appointment.
It's wonderful to know that you found the service friendly, knowledgeable, and efficient. We take great pride in delivering a professional experience from start to finish, and we're pleased that this was reflected in your visit.
Thank you for taking the time to share your experience. We'll be sure to pass your kind comments on to the technician.
I found this company
I found this company, from 1st contact to completion an excellent service, highly recommended
3 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you found our service excellent from your first contact with us through to completion. Providing a smooth, professional experience for our customers is always our goal, so it's wonderful to know we met your expectations.
Your recommendation is greatly appreciated, and we will be sure to share your kind comments with the team.
Communication was excellent and…
Communication was excellent and technition was on time. Very professional he was able to repair the fault on his first visit.
I believe that he acted over and above as our apartment is difficult to find so i left instructions to phone me. My phone was not picking calls up he rang twice and the office rang three times. I would have understood if they had turned back. He did find me and still arrived on time. I call that a first class service. Thank you very much.
30 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review.
We are delighted to hear that you were pleased with the service you received. It's great to know that our communication met your expectations and that the technician arrived on time, acted professionally, and successfully resolved the fault on his first visit.
We especially appreciate your comments regarding the extra effort made to locate your apartment. Our team is always committed to providing the best possible customer experience, and we're pleased that the technician's persistence and the support from our office helped ensure your appointment went ahead as planned without delay.
Thank you for recognising the dedication of our team. Your kind words and recommendation mean a great deal to us, and we will be sure to pass your feedback on.
Great service
Great service , on time and very respectful of our of our home .
2 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your kind review.
We are delighted to hear that you were pleased with the service you received. It's wonderful to know that the technician arrived on time, treated your home with respect, and provided a positive experience throughout the visit.
We truly appreciate your feedback and will be sure to share your comments with the technician and the wider team.
Friendly, professional and efficient
Friendly, Professional and efficient. Shoes were straight off before Even stepping into the house. Very respectful. Change of the covers was quick and done very well. Kept the room tidy and gave me lots of tips and information for keeping our sofa pristine. Many Thanks
30 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review.
We are delighted to hear that you found our service friendly, professional, and efficient. It's wonderful to know that the technician showed such respect for your home by removing their shoes before entering and maintaining a tidy workspace throughout the visit.
We're also pleased that the replacement covers were fitted quickly and to a high standard, and that the advice provided on caring for your sofa was helpful. Delivering not only a quality repair but also excellent customer service is something we take great pride in.
Thank you for taking the time to share your experience. We will be sure to pass your kind comments on to the technician.
Antwoord van Emmiera Group
Thank you for your review.
We are pleased to hear that the issue was resolved successfully and that you found our technician friendly and polite. Providing efficient service alongside a positive customer experience is very important to us, so it's great to know we met your expectations.
Thank you for taking the time to share your feedback. We will be sure to pass your kind comments on to the technician.
The young man who visited repaired the…
The young man who visited repaired the cushion of our HSL sofa straightaway and provided an excellent service.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review.
We are delighted to hear that the cushion on your HSL sofa was repaired straight away and that you received such excellent service. Our technicians take great pride in providing efficient, high-quality repairs while ensuring a positive experience for every customer.
Your kind feedback is greatly appreciated, and we will be sure to pass your comments on to the technician.
Good service
Technician arrived on time, was very professional and was able to make the necessary repairs to my sofa springs during the initial visit. Making and changing the appointment was simple. Good service.
30 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
We are pleased to hear that the technician arrived on time, was professional throughout the visit, and successfully completed the repairs to your sofa springs on the first appointment. It's also great to know that arranging and changing your appointment was a straightforward process.
Providing an efficient and hassle-free service is something we strive for, so we're delighted that this was reflected in your experience.
Thank you for taking the time to share your feedback. We will be sure to pass your kind comments on to the technician and the wider team.
Best customer care ever
Best customer care ever. Young man who came to look at my sofa was very helpful and knew exactly what the problem was. I was very pleased with whole package of care
1 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review.
We are delighted to hear that you received such excellent customer care. It's great to know that our technician was helpful, quickly identified the issue with your sofa, and was able to provide the support and reassurance you needed.
Providing knowledgeable, professional service and ensuring our customers feel well looked after throughout the process is something we take great pride in, so we're thrilled that you were pleased with the whole experience.
Thank you for taking the time to share your feedback. We will be sure to pass your kind comments on to the technician and the wider team.
Great service
Our Sofa was damaged and poorly put together on delivery.
Jamie was sent from Emmiera and he looked it over and ordered a replacement part. Jamie returned when the part had been delivered and professionally fixed it. He was very friendly and did a good job.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review.
We are sorry to hear that your sofa was damaged and not assembled correctly upon delivery. However, we are delighted to hear that Jamie was able to assist in resolving the issue.
It's great to know that Jamie thoroughly assessed the problem, arranged for the replacement part, and returned promptly to complete the repair. We're especially pleased that you found him friendly, professional, and that you were happy with the quality of his work.
Thank you for taking the time to share your experience. We will be sure to pass your kind comments on to Jamie, who will be delighted to hear your feedback.
Extremely professional service
Extremely professional service, the technician Simon was very diligent and he carried out the work to rectify the issues with the chair to a satisfactory standard.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
We are delighted to hear that you received such a professional service. It's wonderful to know that Simon was diligent throughout the visit and was able to rectify the issues with your chair to a satisfactory standard.
Our technicians take great pride in delivering high-quality workmanship and ensuring that every customer receives the best possible experience, so your feedback is greatly appreciated.
Thank you for taking the time to share your experience. We will be sure to pass your kind comments on to Simon, who will be pleased to hear your feedback.
Good response.
Very quick to respond to the issue with the corner unit supplied by Oak Furniture Land. Easy to arrange a visit from an engineer, kept up to date with visit. The engineer listened to my complaint and fixed the issue, he was also very friendly and helpful, happy customer.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review.
We are delighted to hear that we were able to respond quickly to the issue with your corner unit and that arranging the visit was simple and convenient. It's great to know that our communication kept you informed throughout the process.
We are especially pleased that the technician took the time to listen to your concerns, successfully resolved the issue, and provided such friendly and helpful service. Delivering a positive experience from start to finish is something we take great pride in, so it's fantastic to hear that you are a happy customer.
Thank you for taking the time to share your feedback. We will be sure to pass your kind comments on to the technician and the wider team.
Excelent service…
The technician arrived on time and was very polite and helpful. He took the time to explain the issue and dealt with it quickly and offered advice around future problems. We were highly satisfied with the service we received.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review.
We are delighted to hear that the technician arrived on time and provided such a polite, helpful, and professional service. Taking the time to explain the issue, carry out the repair efficiently, and offer advice to help prevent future problems is all part of the service we strive to deliver.
It is especially rewarding to know that you were highly satisfied with the support you received. Your feedback means a great deal to us, and we will be sure to share your kind comments with the technician.
Very friendly young man ,right on time…
Very friendly young man ,right on time and very efficient.i am pleased with the results and service
2 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review.
We are delighted to hear that you were pleased with the service you received. It's wonderful to know that the technician arrived right on time, was friendly and efficient, and delivered a repair that met your expectations.
Providing professional service alongside a positive customer experience is something we take great pride in, so we're thrilled that you are pleased with both the results and the service.
Thank you for taking the time to share your feedback. We will be sure to pass your kind comments on to the technician.
Excellent repair service
The repairman was very courteous and definitely skilled. Sorted 2 problems we had with a piece of new furniture.
A job well done!!
24 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review.
We are delighted to hear that the technician was courteous, skilled, and able to resolve both issues with your furniture. Our team takes great pride in delivering high-quality repairs and excellent customer service, so it's wonderful to know that you were pleased with the outcome.
Thank you for taking the time to share your experience. We will be sure to pass your kind comments on to the technician.
Antwoord van Emmiera Group
We are delighted to hear that you found our technician to be very professional. Providing high-quality workmanship and excellent customer service is something we take great pride in, so it's wonderful to know that your experience reflected this.
Thank you for taking the time to share your feedback. We will be sure to pass your kind comments on to the technician and the wider team.
From start to finish
From start to finish. I have been 100% satisfied with the the service and communication I received from this company. Today one of their technicians came to my house to replace a whole leather side arm on our sofa, James Saunders completed the job in a professional manner and was extremely knowledgeable and pleasant. All round excellent experience.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review.
We are delighted to hear that you were 100% satisfied with the service and communication you received from start to finish. Providing a smooth and professional experience throughout the repair process is something we strive for, so it's wonderful to know we met your expectations.
We're especially pleased to hear that James Saunders carried out the replacement of your sofa arm to such a high standard. His professionalism, knowledge, and friendly approach are qualities we greatly value, and we're sure he will be delighted to receive your kind feedback.
Thank you for taking the time to share your experience. We truly appreciate your comments and are thrilled that you had an all-round excellent experience with us.
I waited nearly a year to get my chair…
I waited nearly a year to get my chair fixed. Nothing to do with Emmiera. This company was fantastic I had them out 3 times trying to get my furniture company to sort out a manufacturing fault. Emmiera gets 5 stars from me for their professionalism, contact and work that was eventually allowed to go ahead.
1 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your experience. We're sorry to hear that it took so long for your chair's manufacturing fault to be resolved, but we're delighted that our team was able to support you throughout the process.
It's great to hear that our professionalism, communication, and workmanship made a positive impression during each of our visits. We always strive to provide the highest level of service, and your recognition means a great deal to us.
Thank you again for your kind words, and we're pleased that the repair was eventually completed to your satisfaction.
Efficient and professional service.
30 september 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your kind feedback. We are pleased to hear that you found our service efficient and professional. It's wonderful to know that the technician was polite, thorough, and took the time to explain the work being carried out, ensuring you were kept informed throughout the visit.
We are delighted that their attention to detail, willingness to explore all possible solutions, and tidy approach left such a positive impression. Your comments will be shared with the technician and the wider team.
Thank you again for taking the time to leave your review. We truly appreciate your feedback.
We had a footstool delivered faulty…
(Howell) We had a footstool delivered faulty which was purchased from scs, the repair was completed quickly and appointment was fitted in at our convenience
1 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review. We are pleased to hear that the repair of your footstool was completed quickly and that the appointment could be arranged at a time that was convenient for you.
We understand how frustrating it can be to receive a faulty item, so we're delighted that our technician was able to resolve the issue efficiently and leave you satisfied with the outcome. Your feedback is greatly appreciated and will be shared with the team.
Thank you again for taking the time to leave your comments.
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