I had a bad back from the Tempur matress I bought from Dreams. It was only just over 2yrs old so I was not happy. However, the technician from Emmiera came & identified a bow in the base of ny bed. It... Toon meer
Bedrijf heeft geantwoord
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We are delighted with the quality of service from this company. From first notifying of the problem to getting it sorted. We are amazed at the speed it has been dealt with. We had two sofa... Toon meer
Bedrijf heeft geantwoord
Booking appointment system appeared to be unknown by technician.The technician seemed not to know the system of allocating time slots to him. The Elmira office I believe is in Dudley, we live in North... Toon meer
Bedrijf heeft geantwoord
Great customer service and job carried out by the technician this afternoon. Very satisfied with the job. Had a slime strain in my sofa that I never thought would lift but it completely has. Very prof... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Contactgegevens
Verenigd Koninkrijk
- emmieragroup.com
4,6
Uitstekend
12K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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After the first very disappointing…
After the first very disappointing visit by a technician, we refused to sign off on the report and alleged repair, and quickly had a second visit by another technician.
What a difference - he could see the problems immediately and carried out initial repair work, but said that if after 2 weeks we felt the problem had returned we should contact immediately.
2 november 2026
Review zonder uitnodiging
We needed battery packs checking and…
We needed battery packs checking and testing. A very polite and pleasant young man called Phil came today. He explained things very easily and clearly. Very impressed and grateful.
3 november 2026
Review zonder uitnodiging
I am very happy with the work that the…
I am very happy with the work that the workman did and got rid of the squeek on my riser recliner chair amazing what a bit oil and grease can can do
2 november 2026
Review zonder uitnodiging
The man that fixed my couch was very…
The man that fixed my couch was very professional and I was surprised how quickly he fixed my couch and I am very happy with the result.Thank you
31 oktober 2026
Review zonder uitnodiging
Excellent service
Very professional pleasant guy who did our repair.
For this reason I would 100% recommend your company.
3 november 2026
Review zonder uitnodiging
Had my lovely suite delivered in sept…
Had my lovely suite delivered in sept 2026 a couple of marks on the leather reported it same day with delivery guys and 1/11/2026 a lovely young man came very polite professional came along and treated the sofa so no marks at all great service
1 november 2026
Review zonder uitnodiging
Great customer service and job carried…
Great customer service and job carried out by the technician this afternoon. Very satisfied with the job. Had a slime strain in my sofa that I never thought would lift but it completely has. Very professional and clean
2 november 2026
Review zonder uitnodiging
Very good service and friendly staff 😊
30 oktober 2026
Review zonder uitnodiging
Very nice and polite very professional…
Very nice and polite very professional sorted my issue out not trouble explained what the problem was and fixed it very happy and impressed with the service and the repair thank you
28 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback. We're delighted to hear that the technician was polite, professional, and able to resolve the issue for you without any trouble. It's great to know they clearly explained the problem and carried out the repair to your satisfaction.
We'll be sure to pass your kind comments on to the technician. Thank you again for your review, and we're pleased that you were happy with both the service and the repair. 😊
Antwoord van Emmiera Group
Thank you for your review. We're pleased to hear that you received good service and that the technician provided a very good experience. We appreciate your feedback and will be sure to pass your kind comments on to the technician.
Thank you again for taking the time to share your experience. 😊
The seat is so much better
The seat is so much better. The work was done quickly and efficiently.
29 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review. We're pleased to hear that the repair has made such a positive difference and that your seat is now much better. It's great to know the work was completed quickly and efficiently.
We appreciate your feedback and will be sure to pass your comments on to the technician. Thank you for taking the time to share your experience. 😊
I had a bad back from the Tempur…
I had a bad back from the Tempur matress I bought from Dreams. It was only just over 2yrs old so I was not happy. However, the technician from Emmiera came & identified a bow in the base of ny bed. It was no more than 3 centimetres in the middle but made a massive difference. I've temporarily filled the bow with a large flat cushion & had a great sleep last two nights, without waking up with a painful lower back. I'm super chuffed & on the hunt for a new bed! Daft thing is, I'd got rid of my last matress I'd had for just 5yrs for the same reason & there was probably nothing wrong with it! 😭
28 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your experience. We're delighted to hear that our technician was able to identify the cause of the issue and provide a solution that has already made such a positive difference to your sleep and comfort.
It’s great to know that correcting the bow in the bed base has helped relieve your back pain and that you've enjoyed a couple of much better nights' sleep. We can certainly understand your frustration after believing the mattress was the problem, but we're pleased the root cause was identified and explained.
Thank you again for your kind feedback. We'll be sure to pass your comments on to the technician, who I'm sure will be delighted to hear how much their visit helped. We wish you all the best in your search for a new bed and many more comfortable nights ahead! 😊
Great service this morning
Great service this morning, polite and friendly man, made me feel at ease with him in the house, cleared all his mess up also removed his shoes without being asked, great service 👍
31 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review. We're delighted to hear that you were pleased with the service provided. It's great to know that the technician was polite, friendly, and made you feel comfortable throughout the visit.
We're also pleased that their professionalism and attention to detail stood out, including cleaning up after the work and removing their shoes without being asked. We'll be sure to pass your kind comments on to the technician.
Thank you again for taking the time to share your experience. We really appreciate your feedback. 😊👍
Booking appointment system appeared to…
Booking appointment system appeared to be unknown by technician.The technician seemed not to know the system of allocating time slots to him. The Elmira office I believe is in Dudley, we live in Northern Ireland. An example is asking me to ring after 9:0 am for an appointment "between 7:30 am and 9:56" for an appointment having already said I will be available between 11:15 and 3:0 pm. There was other example as well.
23 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your feedback. We're sorry to hear that there was some confusion regarding the appointment scheduling and time slot information provided for your visit.
Our technicians work from allocated schedules provided to them, and we appreciate how receiving conflicting information about appointment times could be frustrating, particularly when you had already advised your availability. We will review your comments internally to help us better understand where the communication breakdown occurred and identify any improvements that can be made to the scheduling process.
We appreciate you taking the time to bring this to our attention, as customer feedback is invaluable in helping us improve our service.
Very good company
They came when they were meant to fix the issue. They were clean and professional.
30 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review. We're pleased to hear that the technician arrived as scheduled, resolved the issue, and provided a clean and professional service throughout the visit.
We appreciate you taking the time to share your experience and will be sure to pass your kind feedback on to the technician. Thank you again for your comments. 😊
Very professional and friendly
Very professional and friendly
30 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review. We're delighted to hear that you found the technician to be both professional and friendly. Providing a high standard of service while making customers feel comfortable is very important to us.
We appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to the technician. Thank you again for your support. 😊
Brilliant service from your technician…
Brilliant service from your technician Gary that attended my house today.
He was able to resolve the issue with my sofa very quickly. Gary was very knowledgeable, helpful, patient and kind. He is a credit to your company.
30 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review. We're delighted to hear that Gary provided such brilliant service and was able to resolve the issue with your sofa quickly and efficiently.
It's especially pleasing to know that you found Gary to be knowledgeable, helpful, patient, and kind throughout the visit. We pride ourselves on delivering excellent customer service, and feedback like yours is a wonderful reflection of that.
We'll be sure to pass your kind comments on to Gary, who I'm sure will be delighted to hear them. Thank you again for taking the time to share your experience. 😊
We are delighted with the quality of…
We are delighted with the quality of service from this company.
From first notifying of the problem to getting it sorted.
We are amazed at the speed it has been dealt with.
We had two sofas with similar ssues so we had two visits from the technicians. Both were extremely polite, professional on time as booked and courteous.
They left no mess and were extremely good at their job.
The communication was great. We knew exactly when they were arriving.
Would highly recommend.
Thank you
29 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review. We're absolutely delighted to hear how pleased you were with the service you received from start to finish.
It's fantastic to know that both technicians were polite, professional, punctual, and courteous during their visits, and that they completed the repairs to such a high standard while leaving everything clean and tidy. We're also pleased that our communication kept you well informed throughout the process and that the issue was resolved so quickly.
Your recommendation means a great deal to us, and we'll be sure to share your kind comments with the technicians involved.
Thank you again for taking the time to share your experience. 😊
Excellent Service from Emmiera
We had a repair arranged by Swyft. There was good availability when booking our repair, and the Emmiera engineer contacted ahead of visit, arrived on time, did an excellent job and was very friendly.
23 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review. We're delighted to hear that the repair process was easy to arrange and that there was good availability when booking your appointment.
It's great to know that the technician contacted you ahead of the visit, arrived on time, and completed the repair to such a high standard. We're especially pleased that you found them friendly and professional throughout.
We'll be sure to pass your kind comments on to the technician. Thank you again for taking the time to share your experience, and we're pleased we could help. 😊
Very efficient in keeping you updated…
Very efficient in keeping you updated with dates and times. Very good customer service and the guy who came out was very good at explaining the problem and then fixing it. Highly recommended
29 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you found our communication efficient and that you were kept fully informed throughout the process. It's also great to know that the technician clearly explained the issue and completed the repair to your satisfaction.
We really appreciate your recommendation and your kind comments. Thank you for your support. 😊
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