I had a bad back from the Tempur matress I bought from Dreams. It was only just over 2yrs old so I was not happy. However, the technician from Emmiera came & identified a bow in the base of ny bed. It... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We are delighted with the quality of service from this company. From first notifying of the problem to getting it sorted. We are amazed at the speed it has been dealt with. We had two sofa... Toon meer
Bedrijf heeft geantwoord
Booking appointment system appeared to be unknown by technician.The technician seemed not to know the system of allocating time slots to him. The Elmira office I believe is in Dudley, we live in North... Toon meer
Bedrijf heeft geantwoord
Great customer service and job carried out by the technician this afternoon. Very satisfied with the job. Had a slime strain in my sofa that I never thought would lift but it completely has. Very prof... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Contactgegevens
Verenigd Koninkrijk
- emmieragroup.com
4,6
Uitstekend
12K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful & knowledgeable…
Very helpful & knowledgeable technician. Company were very efficient, keeping me informed of my appointment time. Very happy with service.
29 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your kind feedback. We're pleased to hear that you found our technician helpful and knowledgeable, and that our team kept you well informed throughout the appointment process.
It's great to know you were happy with the service provided. We appreciate you taking the time to share your experience and will ensure your comments are passed on to the technician involved
Antwoord van Emmiera Group
Thank you for the fantastic review! We're delighted to hear you had such a positive experience. We'll be sure to pass your kind words on to the technician and the team.
We really appreciate your feedback and your support.
Efficient booking
Efficient booking
Arrived on time
Completed job efficiently
Cleaned up and departed
Thank you very much
28 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful feedback. We're delighted to hear that the booking process was efficient, our technician arrived on time, completed the repair efficiently, and left everything clean and tidy afterwards.
We really appreciate you taking the time to share your experience and are pleased we could help.
Good person to use
Man was on time, very helpful, full of chat and worked hard to complete his work in a good time. Went out of his way to assist us with handy tips and recommendations.
29 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your great feedback. We're delighted to hear that the technician arrived on time, worked hard to complete the job efficiently, and took the time to share helpful tips and recommendations.
It's wonderful to know their friendly approach and willingness to go the extra mile made such a positive impression. We'll be sure to pass your kind comments on to them.
Great Company work carried out was…excellent. Workman did a great job and very pleasant person.
Great Company work carried out was excellent
29 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your positive feedback. We're delighted to hear that you were pleased with the repair and that the work was carried out to such a high standard.
It's also great to know that the technician was pleasant and professional throughout the visit. We'll be sure to pass your kind comments on to them.
It obviously depends on the engineer
It obviously depends on the engineer, first one was excellent could not ask for better attention to detail, second one was totally the opposite very unprofessional with poor customer service skills.
28 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback. We're pleased to hear that your first experience was excellent and that the engineer's attention to detail met your expectations.
We're sorry, however, that your second experience did not meet the same standard. Professionalism and high levels of customer service are important to us, so it's disappointing to learn that you felt let down on that occasion.
We appreciate your honest comments, as they help us identify where improvements are needed. Thank you for bringing this to our attention.
Professional and friendly service I am…
Professional and friendly service I am now back on track, mobile and very please with the service provided. Thank you.
28 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your kind review. We're delighted to hear that you found our service professional and friendly, and that we were able to help get you back on track and mobile again.
We really appreciate your feedback and are pleased that you were happy with the service you received. Thank you for taking the time to share your experience, and we wish you all the very best. 😊
Poor service and product
An appointment was made to check over a sofa from SCS poltronesofa when the man turned up he would only deal with what was reported. I explained the site did not allow to report all faults, he confirmed he could see the other faults but could not do them and as i was not happy SCS would contact me.I waited a week after no contact, I contacted them, they now want to charge me as its one day out of the warranty £70 . Totally discussed with the service from them and SCS Polronesfa
22 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
As an independent third-party service provider, we attend appointments based on the information and instructions provided to us by the retailer. During our visit, we are only authorised to inspect and report on the specific issue(s) that have been logged by SCS. Unfortunately, we are unable to inspect or raise additional faults that have not been included within the original instruction.
We appreciate that this can be frustrating, particularly if further concerns are identified during the appointment. However, any additional faults would need to be reported directly to SCS, who would then decide whether a further inspection or service request can be authorised.
Regarding warranty coverage and any charges that may apply, these decisions are determined by the retailer, and we are unable to influence or override their policies.
We are sorry that your experience did not meet your expectations and would encourage you to continue discussing the matter directly with SCS, as they are best placed to review your warranty position and any outstanding concerns.
On time, professional and excellent manner
Expert in repair. Clear communication from everyone . He came on time, his service was excellent. The emails and texts from the firm were excellent.
28 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful feedback.
We're delighted to hear that you were pleased with the service you received. It's great to know that the repair was completed to a high standard, communication was clear throughout, and that our technician arrived on time and provided excellent service.
We're also pleased that our appointment updates, emails, and text messages helped keep you informed every step of the way.
Thank you for taking the time to share your experience. We really appreciate your comments and will ensure your feedback is passed on to the technician involved.
Excellent professional service by a…
Excellent professional service by a very good firm very knowledgable engineers highly recommend
28 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your kind feedback.
We're delighted to hear that you received excellent, professional service and found our engineer to be knowledgeable and helpful. We take great pride in the expertise of our technicians and in delivering the highest standard of service to our customers.
Thank you for taking the time to recommend us. Your comments are greatly appreciated, and we'll be sure to pass your feedback on to the engineer involved.
Antwoord van Emmiera Group
Thank you for your review. We're delighted to hear that you received excellent service and that you were happy with your experience.
Our team takes great pride in delivering a professional and efficient service, so it's wonderful to know that we met your expectations.
Thank you for taking the time to share your feedback. We appreciate it and are pleased we could help.
The whole experience was excellent
The whole experience was excellent. Initial communication was accurate and timely. Our technician(Harry) was respectful, friendly, courteous and did an excellent job.
27 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your kind review.
We're delighted to hear that you found the whole experience excellent and that our communication throughout the process was accurate and timely.
It's especially pleasing to know that Harry provided such a positive experience. We take great pride in delivering a professional service, and your comments about his respectful, friendly, and courteous manner, along with the quality of his work, will be passed on to him.
Thank you for taking the time to share your feedback. We really appreciate it and are pleased we could help.
The technician was very helpful in…
The technician was very helpful in sorting out and explaining the problem I was having.
27 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review.
We're pleased to hear that the technician was able to help resolve the issue and took the time to clearly explain the problem you were experiencing. We understand how important it is to not only fix an issue but also ensure our customers feel informed and reassured throughout the visit.
It's great to know that you found the technician helpful, and we appreciate you taking the time to share your experience.
Thank you for your feedback
One of my new sofas required an…
One of my new sofas required an adjustment, the retailer contacted Emmiera who very quickly contacted me and organised an a visit to repair sofa. This was all done quickly and the technician was highly professional and friendly and explained what the issue was and made a full repair. I highly recommend.
27 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review.
We're delighted to hear that the process from start to finish was handled quickly and efficiently. It's great to know that, following your retailer's referral, our team was able to arrange a visit promptly and get the issue with your sofa resolved without delay.
We're especially pleased that you found the technician to be professional, friendly, and informative, taking the time to explain the issue and complete the repair to your satisfaction.
Thank you for your recommendation and for taking the time to share your experience. Your feedback is very much appreciated, and we're pleased we could help.
They duplicated what DFS handled…
They duplicated what DFS handled directly. Did not phone the eve before appointment. I told them DFS directly were handling issue.
28 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your feedback. We are sorry to hear that you felt your appointment was unnecessary and that your experience did not meet your expectations.
To provide some context, DFS instructed us to attend and added the job to our system on 5 October. An appointment was subsequently booked online on 5 October for 28 October.
When our technician contacted you on the day of the appointment while en route, you advised that DFS were arranging for one of their own technicians to attend instead. Unfortunately, this information had not been communicated to us prior to the visit.
As we are a third-party service provider acting on instructions from DFS, any cancellation or withdrawal of an appointment would need to be communicated to us by DFS so that we can update our records and avoid an unnecessary attendance.
We appreciate your comments regarding the communication process and are sorry for any inconvenience caused. Thank you for taking the time to share your experience.
After DFS sent the wrong material…
After DFS sent the wrong material colour and for the wrong part of the Sofa, the techician form Emmiera was able to identify a better solution for repaining my damaged hole in my sofa - he made sure i was happy with the solution before going ahead. the repair was top quality noone would ever know there was a hole there before
27 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review.
We're delighted to hear that, despite the initial issue with the incorrect material and part being supplied, our technician was able to identify a better solution for repairing the damage to your sofa. It's especially pleasing to know that he took the time to discuss the options with you and ensured you were completely happy with the proposed repair before carrying out the work.
We're thrilled that the finished repair exceeded your expectations and that the result was so seamless that no one would know there had ever been a hole in the sofa.
Thank you for taking the time to share your experience. Your kind words and recommendation are greatly appreciated, and we'll be sure to pass your feedback on to the technician involved.
So I have had these guys out for two…
So I have had these guys out for two different sofa's supplied by Furniture Village and have to say the engineers are knowledgeable and very professional. We had a chap today and he knew so much about the sofa and how to sort the issue it just made the problem easy to manage. Great work
28 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review.
We're delighted to hear that you've had positive experiences with us on multiple occasions and that our technicians have consistently demonstrated professionalism and expertise.
It's especially great to know that the technician who attended most recently was able to clearly identify the issue with your sofa, explain the cause, and provide an effective solution. We understand how reassuring it is when a knowledgeable technician can make what seems like a complex problem straightforward and easy to manage.
Thank you for taking the time to share your feedback. We really appreciate your kind words and will ensure they are passed on to the technician involved.
We're pleased we could help and look forward to being of service should you need us in the future.
Was able to rearrange the drop off of…
Was able to rearrange the drop off of things needed to sort the sofa at short notice. Very helpful on the phone.
Polite and knowledgeable person came and sorted the sofa. Very happy with the whole experience
26 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review.
We're delighted to hear that you were able to rearrange the delivery of the parts needed for your sofa repair at short notice and that you found our team helpful and accommodating over the phone.
It's also great to know that the technician who attended was polite, knowledgeable, and able to resolve the issue to your satisfaction.
Thank you for taking the time to share your experience. We're pleased that everything went smoothly and that you were happy with the service from start to finish. Your feedback is greatly appreciated.
First class service
First class service. Plenty of notice, I chose the day. Time slot given and was on the minute. Fitter was brilliant.
Able to get on with my day.
26 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your excellent review.
We're delighted to hear that you received first-class service from start to finish. Providing clear communication, convenient appointment options, and reliable arrival times is something we take great pride in, so it's wonderful to know that the process worked so well for you.
We're especially pleased that the technician provided such a positive experience and delivered a brilliant service on the day.
Thank you for taking the time to share your feedback. It's great to hear that the appointment was completed efficiently, allowing you to get on with your day with minimal disruption. We really appreciate your kind comments.
Fantastic !!
Kept up to date with time of arrival , absolute lovely chap from Blackwood , explained everything as he was going along , he’s a credit to your company 😊
27 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review.
We're delighted to hear that you were kept informed of the technician's arrival and that you had such a positive experience during the visit.
It's especially pleasing to know that the technician took the time to explain everything throughout the repair and provided friendly, professional service. We'll be sure to pass your kind comments on to him. Feedback like yours means a great deal, and we're sure he'll be delighted to hear that you consider him a credit to the company.
Thank you for taking the time to share your experience. We're pleased we could help and really appreciate your kind words. 😊
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.