Not being based in Scotland, this was a new company for me to deal with. Very happy with technician who attended and cleared up three wee issues on my new sofa . Be happy to use them in the futur... Toon meer
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I had a bad back from the Tempur matress I bought from Dreams. It was only just over 2yrs old so I was not happy. However, the technician from Emmiera came & identified a bow in the base of ny bed. It... Toon meer
Bedrijf heeft geantwoord
We are delighted with the quality of service from this company. From first notifying of the problem to getting it sorted. We are amazed at the speed it has been dealt with. We had two sofa... Toon meer
Bedrijf heeft geantwoord
Great customer service and job carried out by the technician this afternoon. Very satisfied with the job. Had a slime strain in my sofa that I never thought would lift but it completely has. Very prof... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are the largest National Furniture Repair company, and we carry out repairs to all types of furniture. We are the most competitive on price, work to the highest standards and the most efficient repairer in the industry. Please note: Emmiera Group are a privately owned furniture repair company that carries out inspections and repairs independently at the request of retailers and manufacturers. Reviews in relation to your delivery, furniture insurance/warranty, or anything outside of the service received specifically from Emmiera Group should be directed towards the retailer.
Contactgegevens
Verenigd Koninkrijk
- emmieragroup.com
4,6
Uitstekend
12K reviews
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First class service
First class service. Plenty of notice, I chose the day. Time slot given and was on the minute. Fitter was brilliant.
Able to get on with my day.
26 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your excellent review.
We're delighted to hear that you received first-class service from start to finish. Providing clear communication, convenient appointment options, and reliable arrival times is something we take great pride in, so it's wonderful to know that the process worked so well for you.
We're especially pleased that the technician provided such a positive experience and delivered a brilliant service on the day.
Thank you for taking the time to share your feedback. It's great to hear that the appointment was completed efficiently, allowing you to get on with your day with minimal disruption. We really appreciate your kind comments.
Fantastic !!
Kept up to date with time of arrival , absolute lovely chap from Blackwood , explained everything as he was going along , he’s a credit to your company 😊
27 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review.
We're delighted to hear that you were kept informed of the technician's arrival and that you had such a positive experience during the visit.
It's especially pleasing to know that the technician took the time to explain everything throughout the repair and provided friendly, professional service. We'll be sure to pass your kind comments on to him. Feedback like yours means a great deal, and we're sure he'll be delighted to hear that you consider him a credit to the company.
Thank you for taking the time to share your experience. We're pleased we could help and really appreciate your kind words. 😊
Tony the repair man was very pleasant
Tony the repair man was very pleasant, knowledgeable and has a good work ethic. He also gave me tips on how to look after my furniture.
26 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review.
We're delighted to hear that Tony provided such a positive experience. It's great to know that you found him pleasant, knowledgeable, and committed to delivering a high standard of service.
We're also pleased that he was able to share helpful advice on caring for your furniture. We believe that taking the time to provide customers with practical maintenance tips can help them get the most enjoyment from their furniture for years to come.
Thank you for taking the time to share your feedback. We'll be sure to pass your kind comments on to Tony, who will be delighted to hear them. We really appreciate your support.
Excellent service throughout
Excellent service throughout. We had to wait for a new part, once that came through, the engineer came within a short space of time.
He fitted the part efficiently and now the chair is in full working order.
Very satisfied.
26 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your excellent review.
We're delighted to hear that you were so pleased with the service you received. While there was a wait for the replacement part to arrive, we're glad that once it was available, we were able to arrange a visit promptly.
It's great to know that the technician fitted the part efficiently and successfully restored your chair to full working order. Providing timely, professional repairs and getting our customers back up and running as quickly as possible is always our goal.
Thank you for taking the time to share your experience. We really appreciate your feedback and are pleased that you were very satisfied with the service throughout.
Very happy with the service provided
Very happy with the service provided - kept us informed from start to finish regarding appointment date and time. Technician was friendly, did a good job and left no mess.
26 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review.
We're delighted to hear that you were very happy with the service provided and that you felt well informed throughout the process. Keeping our customers updated from appointment booking through to attendance is something we work hard to achieve, so it's great to know this made a positive difference to your experience.
We're also pleased that the technician was friendly, carried out the repair to a high standard, and left everything clean and tidy upon completion.
Thank you for taking the time to share your feedback. We really appreciate your kind comments and are pleased we could help.
Really pleased with the repair of my…
Really pleased with the repair of my sofa. I was rung to inform me that the man was ten minutes away, which I really appreciated, however; the man was very unfriendly and I felt like I was wasting his time.
27 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review. We are delighted to hear that you were pleased with the repair to your sofa and that you appreciated the call letting you know the technician was approximately ten minutes away.
We are, however, sorry to learn that you felt the technician came across as unfriendly during the visit. We aim to provide not only a high standard of workmanship but also a positive customer experience, and it is disappointing to hear that we fell short in this regard.
Your comments have been noted and will be shared with the relevant team for review. Customer feedback is important to us as it helps us improve both our service and communication.
Thank you again for taking the time to share your experience, and we are pleased that the repair itself met your expectations.
The upholsterer was a great guy
The upholsterer was a great guy. He took his shoes off, was a nice guy, very efficient and did the job without fuss. Superb
23 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review.
We're delighted to hear that you were so pleased with the service you received. It's wonderful to know that our upholsterer made such a positive impression, from showing respect for your home by removing his shoes to carrying out the repair efficiently and without any fuss.
We take great pride in providing a professional, courteous service, so it's especially rewarding to hear that you found him friendly, efficient, and a pleasure to have in your home.
Thank you for taking the time to share your experience. We really appreciate your kind words and are thrilled that you considered the service superb.
Excellent service 🙂
Excellent service. Would highly recommend 🙂
16 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review. We're delighted to hear you received excellent service and that you would highly recommend us. Our team takes great pride in providing a professional and positive experience, so it's wonderful to know we met your expectations.
We really appreciate your feedback and recommendation. Wishing you all the best. ⭐⭐⭐⭐⭐
Had an engineer out to repair our sofa…
Had an engineer out to repair our sofa It had a trouble with a faulty heater in the seat. He came to disconnectheater control, after he had gone The heater was still working but controls were mixed up (leg rest going up when should be going down). not really a great experience.
23 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.
Following your review, we contacted you to request further information so that we could fully investigate the concerns raised regarding the repair and the operation of your chair after our engineer's visit. Unfortunately, we did not receive the additional details needed to carry out a thorough investigation.
We take all feedback seriously and would still welcome the opportunity to look into this matter further. If you are able to contact us with more information, our team will be happy to review the issue and work towards a resolution.
Easy to contact the company and got a…
Easy to contact the company and got a prompt reply. Technician was very pleasant and completed the repair to a good standard
24 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your kind review. We're delighted to hear that you found us easy to contact and received a prompt response. It's also wonderful to know that the technician was pleasant and completed the repair to a good standard.
We really appreciate you taking the time to share your experience and are pleased that you were happy with the service provided. 😊
Excellent service very professional
Excellent service very professional
22 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review. We're pleased to hear that you received excellent service and found our team to be professional throughout. Your feedback is greatly appreciated, and we're delighted that you were happy with your experience. 😊
Excellent job
Excellent job. Technician was professional and dealt with the damage to a high standard. Would definitely recommend
22 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review. We're delighted to hear that the technician was professional and completed the repair to such a high standard. It's great to know you were pleased with the result, and we're especially grateful for your recommendation.
Thank you for taking the time to share your experience. 😊
Not flexible for disabled households
Was referred to Emmiera Group by DFS. I submitted a request for a call back on their web site. I then received a date for the call but then multiple emails warning me about the £85 call out fee. That was fine. I got my call to book the repair review date but I was told I couldn’t book a particular time. We are a disabled household and the lounge is full of equipment every day at particular times. So we need them to work around that, but they said no. For £85 before doing anything you would think they could be a bit more flexible.
EDIT: Strangely they think I booked an appointment when I did not. Such inflexibility for a disabled household is making me look for local services which I know wont be so rigid with times.
20 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback. We appreciate your comments and understand your frustration regarding the appointment scheduling.
Our appointments are scheduled using live diaries, which continue to change up until 5:00 pm on the working day before the visit. Due to the nature of the inspections and repairs we carry out, it isn't possible for us to guarantee specific appointment times, as some visits can take considerably longer than anticipated while others may be resolved more quickly.
We do understand that this can be particularly challenging where specific circumstances or household requirements need to be accommodated, and we're sorry that we weren't able to offer the flexibility you were hoping for on this occasion. We are, however, pleased that you were able to arrange an appointment and thank you for your feedback, which will be considered as part of our ongoing review of the service we provide.
Great service from Emmiera
From first reporting problem, we received prompt and adequate communications concerning the visit to our house to repair our sofa.
The technician arrived within the promised time window and made the repair quickly.
So glad we have our insurance with Emmiera and would recommend to everyone.
22 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your wonderful review. We're delighted to hear that from the moment you reported the issue, you received prompt and clear communication regarding your appointment. It's also great to know that the technician arrived within the scheduled time window and completed the repair quickly and efficiently.
We're pleased that you were happy with the service provided and truly appreciate your recommendation. Thank you for taking the time to share your experience. 😊
We had a repair to our sofa and it was left worse than before
We had a repair to our sofa, the technician came, fitted the parts and then left. He was great, however, later in the day we realised that not all the functions were working and some had been incorrectly connected. I phone Emmiera group and was told I had to start the process again and get another repair booked in. I think this is completely unacceptable and a waste of my time when someone has come to fix something and left a load of problems (these parts were all working properly before the visit). Avoid if at all possible
20 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback. We're pleased to hear that you found the technician professional and that the parts replacement was carried out positively during the visit.
Our records show that the instructions for this appointment were to replace the supplied Bluetooth console and two heating pads. The technician completed these works, reconnecting all cables and testing the unit before leaving. The findings from the visit state that the Bluetooth console and both heating pads were successfully replaced, all connections were checked, the unit was powered up and tested, and everything was confirmed to be working correctly at the time of completion. The technician also recorded that you were satisfied with the repair before the visit concluded.
We're sorry to hear that you later experienced further issues. As an independent third-party service provider, we are unfortunately unable to arrange a return visit without authorisation from the retailer who instructed us. Any concerns reported after the appointment must therefore be referred back to your retailer, who can review the situation and provide further instructions if required.
We understand your frustration and appreciate you taking the time to raise your concerns.
Great service
The technician turned up on time, was polite and friendly and got the job done in an hour. Really high quality work. Very happy with the whole service.
22 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your fantastic review. We're delighted to hear that the technician arrived on time, was polite and friendly, and completed the repair to such a high standard. It's wonderful to know that you were happy with both the quality of the work and the overall service you received.
We really appreciate you taking the time to share your experience and are pleased that we could assist. 😊
Friendly and knowledgeable technician
22 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your review. We're pleased to hear that the technician was friendly and knowledgeable, and that you were happy with the service provided. We appreciate you taking the time to share your feedback and are delighted that your experience was a positive one. 😊
I was very disappointed with the…
I was very disappointed with the inspection of my snuggle chair, which is less than 12 months old\.
The inspector concluded that the zip had been bitten\. I felt this conclusion was based on the fact that I own dogs, rather than on clear evidence that they had caused the damage\.
I was also concerned that the inspector ripped the zip further before taking the photograph used to support the decision to refuse a repair or replacement\.
I do not feel the inspection fairly represented the original condition of the zip, and I am extremely unhappy with the outcome\.
I believe customers deserve a fair, impartial assessment based on evidence rather than assumptions\. I am now having to challenge the decision with the retailer\.
This has been a very disappointing experience\.m
28/10/26: Thank you for your response.
I would like to reiterate that this chair is less than a year old, and I am extremely disappointed with the outcome of the inspection.
During the inspection, the technician pulled the damaged area apart further and then appeared to assume that the damage had been caused by my dog. However, there were no teeth marks to support this conclusion. I do not believe it is reasonable to attribute the damage to a dog simply based on appearance, particularly when no clear evidence of chewing was present.
I am concerned that the inspection may have caused further damage to the chair, rather than simply assessing the original fault. The fact that the technician had to pull the area apart further does not prove that the original damage was caused by my dog.
Given that the chair is less than 12 months old, I would expect a more thorough and evidence-based assessment before a decision is made to reject my claim.
Please explain what specific evidence the technician relied upon to conclude that a dog caused the damage, particularly in the absence of any teeth marks. I would also like clarification on whether the technician’s handling of the chair caused any additional damage during the inspection.
I do not consider this matter resolved, and I expect the retailer to review my complaint fairly, taking into account the age of the chair, the condition of the damage before the inspection, and the lack of clear evidence supporting the technician’s conclusion.
22 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with the outcome of the inspection and appreciate the opportunity to respond.
During the inspection, our technician found that the chair back cover zip cord was torn. Based on the condition and appearance of the damage, the technician advised that it appeared consistent with damage caused by a dog chewing the zip. However, we acknowledge that you did not agree with this assessment at the time.
For transparency, the technician's findings noted that if a repair were to proceed, the chair would require a replacement cover and approximately 60 minutes of labour to complete the work.
We understand that you are unhappy with both the conclusion reached and your perception of how the inspection was carried out. Our technicians are trained to provide impartial assessments based on the condition of the furniture at the time of inspection, and we regret that you feel the process did not meet your expectations.
As the retailer is responsible for reviewing warranty and service decisions, we respect your right to raise your concerns with them and trust they will consider all information available when reviewing your case.
We are sorry that this experience has left you feeling disappointed and thank you for sharing your concerns.
Arrived on time
Arrived on time . Very friendly engineer . Took his shoes off even though we said he didn’t need to as wood floors . Inspected the sofa recliner issue went out to his van came back and put sheet down the fixed the fault . Respected my property . Had lots of emails beforehand about dates snd times plus the engineer rang just before he arrived so overall great service from this company . Only small thing was had to wait 3 weeks for the appointment which was bit off putting as the fault was reported to scs within 24 hours of delivery of my sofas so not a good start
21 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Arrived on time . Very friendly engineer . Took his shoes off even though we said he didn’t need to as wood floors . Inspected the sofa recliner issue went out to his van came back and put sheet down the fixed the fault . Respected my property . Had lots of emails beforehand about dates snd times plus the engineer rang just before he arrived so overall great service from this company . Only small thing was had to wait 3 weeks for the appointment which was bit off putting as the fault was reported to scs within 24 hours of delivery of my sofas so not a good start
Managed to resolve and mend our recliner
We were very pleased with the company and Clive the furniture technician being able to mend our natuzzi recliner after the company we had the warranty with wouldn't mend.
22 oktober 2026
Review zonder uitnodiging
Antwoord van Emmiera Group
Thank you for your lovely review. We're delighted to hear that you were pleased with the service and that Clive was able to successfully repair your Natuzzi recliner. It's especially rewarding to know that we could help resolve the issue when a repair had not been possible elsewhere.
We'll be sure to pass your kind comments on to Clive. Thank you for taking the time to share your experience, and we're so pleased that you were happy with the outcome. 😊
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