End of Tenancy London Reviews 

121
TrustScore 4.5 uit 5

4,6

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Better call Moe is the only all included service for the end of tenancy cleaning. Perfect team for the perfect job results. Nothing else to do except handling your house keys to Moe. He will manag... Toon meer

Beoordeeld met 5 van de 5 sterren

Our cleaning was completed on Sunday, and we are absolutely delighted with the service. The team arrived early, assessed the property right away, and got straight to work. They finished ahead of sch... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Tseko and Oleg came to clean our large 3 bedroom 2 bathroom house at the end of our tenancy. They did a really good job and we were impressed, they even managed to clean a big mark off the inside of t... Toon meer

Beoordeeld met 5 van de 5 sterren

Our friends recommended this company at the last minute, we booked them for the next afternoon. Really really fast and easy to organize. They arrived on time and start to work immediately, spent a lot... Toon meer


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

121 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,6

Alle reviews

(121)

18 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Very Good service

Very Good service, The team did an excelente job as I needed a deep cleaning in my house,very pleased with the service!

11 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very Good service

Very Good service, The team did an excelente job as I needed a deep cleaning in my house,p0 very pleased with the service! I will recomended it, is very good organice companny and friendly!

10 februari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great job 👏

We had to move house and needed to find someone to do a professional end of tenancy cleaning. I recommend them because the team did a great job, they were very professional, polite and helpful. Well done and thank you 😀

18 januari 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A company provides a good services

A company provides a good services, has a good team too.
I recommend it to people looking for this kind of services.

11 december 2024
Review zonder uitnodiging
Logo End of Tenancy London

Antwoord van End of Tenancy London

Hello Sabrina,

Thank you for sharing your feedback with us!
We are glad to hear that you enjoyed our service, and we look forward to assisting you again!

Beoordeeld met 5 van de 5 sterren

Great service

Great service, done a really good job. Amazing

24 januari 2025
Review zonder uitnodiging
Logo End of Tenancy London

Antwoord van End of Tenancy London

Hello Ghaida,

Thank you for sharing your feedback with us!
We are glad to hear that you enjoyed our service, and we look forward to assisting you again!

Beoordeeld met 5 van de 5 sterren

Amazing service

Amazing service, will definitely use again!

26 januari 2025
Review zonder uitnodiging
Logo End of Tenancy London

Antwoord van End of Tenancy London

Hello Aaliyah,

Thank you for sharing your feedback with us!
We are glad to hear that you enjoyed our service, and we look forward to assisting you again!

Beoordeeld met 5 van de 5 sterren

Great service

Great service. The team did a great job and deep clean of the areas, overall good attitude, cooperative with us and tried their best to accommodate the needs. Also brilliant customer service. Vanessa give me a lot of options and their prices and was able to send me all the information by the email. It turned out to be very easy to organise clean with them.
I WILL RECOMMEND THEN TO EVERYONE

7 januari 2025
Review zonder uitnodiging
Logo End of Tenancy London

Antwoord van End of Tenancy London

Hello Mihaela,

Thank you for sharing your feedback with us!
We are glad to hear that you enjoyed our service, and we look forward to assisting you again!

Beoordeeld met 5 van de 5 sterren

We used End of Tenancy London for our…

We used End of Tenancy London for our moving out. The team was great, very polite and helpful and the cleaning job was awesome. Our house was spotless and we get our full deposit back. Highly recommending this company for peaceful and professional moving out process!

2 januari 2025
Review zonder uitnodiging
Logo End of Tenancy London

Antwoord van End of Tenancy London

Hello Amy,

Thank you for sharing your feedback with us!
We are glad to hear that you enjoyed our service, and we look forward to assisting you again!

Beoordeeld met 5 van de 5 sterren

I have used End of tenancy London and…

I have used End of tenancy London and their teams for over two years. They are good at what they are doing.
Highly recommended for anyone needing a reliable, high-quality cleaning service. Thank you!

18 december 2024
Logo End of Tenancy London

Antwoord van End of Tenancy London

Hello Adel,

Thank you for sharing your feedback with us!
We are glad to hear that you enjoyed our service, and we look forward to assisting you again!

Beoordeeld met 1 van de 5 sterren

Used this company to do an end of…

Used this company to do an end of tenancy clean.
We had money withheld from our estate agent as the oven was not clean. We asked them to refund the costs (£30) they refused. They offered to reclean. How can they reclean if it is an end of tenancy clean.

17 november 2024
Review zonder uitnodiging
Logo End of Tenancy London

Antwoord van End of Tenancy London

Hello Natalie,

As you make an appointment with us you are agreeing with certain company policies as we discussed over the emails.
Your service was carried out on the 17th of November, and your guarantee expired on the 20th of November, you received the notice from the estate agent on the 25th of November about the issue with the oven, but you did not inform us. If you had let us know, we would have resolved the issue, although your guarantee had expired.
You informed us on the 10th of December, asking for a refund of £30.00, even though you were charged only £16.00 for the oven cleaning, demanding to pay you not only for the oven cleaning but for the labour of the handyman and electrician and threaten us with a bad review not based on the real experience.
As we mentioned in our emails, we are not able to meet your request for a refund, as we were not informed about the issue in a timely manner so we can resolve it.
Although we prioritize customer satisfaction, we are unable to resolve the issue considering all mentioned above.

Best regards,
Vanessa

Beoordeeld met 2 van de 5 sterren

Really poor experience

Really poor experience! Though team worked all day, they had no attention to detail, I had to point out so many areas where things were still dirty and clean myself as they watched! As part of the service they do the sofa and beds but literally no improvement, even though they were not bad to start with, there machine is clearly not a professional one. Please do not use these cleaner, they are not awful but for what you pay for you may as well clean yourself, it’s nothing better than a wipe dow .

7 oktober 2024
Review zonder uitnodiging
Logo End of Tenancy London

Antwoord van End of Tenancy London

Hello Kirstie,

After numerous tries to find your contacts and resolve the issue, we are pressured to write a reply with information about the company you mistook us for.
This company website has a similar name end-of-tenancy- London, still, despite the similarity of the names we aren't connected in any way. Below we will be able to provide you with the Trustpilot page for this company and you can check the reviews and the website. There are a lot of reviews with the same complaint as yours.
Please, bear in mind, that we are not the same companies, you can check our website and call our customer support if more information is needed.

https://www.trustpilot.com/review/end-of-tenancy-london.co.uk

Below you will find our contacts:
Customer Support
M: +4475 2666 0687
E: office@endoftenancylondon.co.uk
W: www.endoftenancylondon.co.uk

Best regards,
Vanessa

Beoordeeld met 5 van de 5 sterren

Fantastic job

Fantastic job, very happy with the service. Professional, precise, good timing, well mannered and positive people.

16 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I would highly recommend this company

I would highly recommend this company! Cleaning and customer service were exceptional! Great communication. Arrived on time and did the job as expected. The place was spotless and the price was absolutely bearable.

7 september 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Outstanding service

Outstanding service! The cleaning company did an amazing job, paying attention to every corner of my house. I'm beyond happy with the results and would highly recommend them to anyone seeking for the cleaning company.

31 augustus 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great cleaning services

Outstanding Company!Professional team! Excellent job !Highly recommend this cleaning company! The team was on time, professional and very thorough. Every corner of my flat was spotless. I’m extremely happy with their service and will definitely use them again.

1 september 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Disappointing Service and Lack of Accountability

I had a very negative experience with End of Tenancy London, and I strongly advise others to avoid their services. The end-of-tenancy cleaning they provided was extremely poor, leaving my landlord no choice but to hire another cleaner to finish the job. Unfortunately, this resulted in an additional deduction from my deposit, meaning I paid for the same cleaning twice.

To make matters worse, they unexpectedly added an extra charge, claiming that the flat needed to be pre-cleaned before they could start. This came as a complete surprise, given that I was hiring them for a deep clean.

Despite their promises, they failed to provide a receipt once the "clean" was completed. The checkout report from the landlord still mentioned dust, debris, smears, and stains—all left behind after their supposed thorough cleaning.

I have made multiple attempts to resolve this issue, sending the report and following up with numerous emails. However, End of Tenancy London has repeatedly ignored my communications and refuses to take responsibility for their substandard service.

Given their blatant negligence and refusal to engage in any form of resolution, I am now in the process of taking legal action. This level of service is unacceptable, and I hope others can avoid going through the same frustrating experience.

29 augustus 2024
Review zonder uitnodiging
Logo End of Tenancy London

Antwoord van End of Tenancy London

We understand that you need an urgent response and we are apologizing for the delay in the investigation!
Please, bear in mind that every investigation takes time.
As we said in our previous email we care about customer satisfaction and although your guarantee expired on Monday, 2nd of September we were not aware of the situation in a matter of time, we conducted an investigation and looked into the inventory report, provided by you on Thursday, 5th of September.
Unfortunately, many of the things mentioned in it (walls, blinds, curtains, balcony) are additional services that we provide upon request and at an additional cost.

Best regards,
Vanessa

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer