I booked Tenancy.Cleaning for an end-of-tenancy clean when moving out of my flat in Wokingham, and Moji and his team did an excellent job. They arrived on time, brought all their own equipment and wo... Toon meer
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I am extremely disappointed with the way you have handled my complaint, particularly your attempt to justify the poor quality of service rather than acknowledge the shortcomings in the service delive... Toon meer
Bedrijf heeft geantwoord
We had Moji and his team come around yesterday to do our clean and it was fantastic. Super friendly, attentive, lending a hand the entire time he was there. The cleaning job was spotless. Booking... Toon meer
Bedrijf heeft geantwoord
We bought a property a few days ago in Edinburgh and the previous owners I think that they never cleaned nothing in the last 20 years so we decide to contact Hello Service and thanks God we did it.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Contactgegevens
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, Verenigd Koninkrijk
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4,4
Uitstekend
2K reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 59% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great job
Nesh Team from Tenancy Cleaning did a great job cleaning the flat and went above and beyond with taking out the bins and rubbish.
9 november 2026
Review zonder uitnodiging
Ali and his team were polite
Ali and his team were polite, efficient, and did a thorough job. They also kept me updated on their timings as we’d agreed. Thank you!
9 november 2026
Review zonder uitnodiging
It was an amazing experience.they did…
It was an amazing experience.they did really good job.very easy to contact and they replied quickly.Special thanks to Christos and his colleague.They are very polite and friendly .Thank you so much .Highly recommended .
8 november 2026
Review zonder uitnodiging
Really amazing
Really amazing, David team did a great job. I highly recommend.
8 november 2026
Review zonder uitnodiging
I am extremely disappointed with the…
I am extremely disappointed with the way you have handled my complaint, particularly your attempt to justify the poor quality of service rather than acknowledge the shortcomings in the service delivered.This is completely unacceptable. Customers pay for a professional cleaning service as end of tenancy because they expect the work to be completed properly, not because they want to spend their own time supervising cleaners or correcting their work afterwards. Worst services please never ever try this organisation. They don't have their own team even they don't bother after sales service. Once they receive the payment from the customer they won't even respond your complaint. I would say please it is one of the worst service.
1 november 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Dear Syed,
We are sorry to hear that you are dissatisfied with your experience. However, we believe it is important to clarify the circumstances for anyone reading this review.
The property was found to be in considerably poorer condition than anticipated when the original quotation was provided. On the day of the service, our customer support team contacted you to explain that the actual condition required substantially more work, with several areas needing repeated cleaning. The estimated workload was approximately double the scope covered by the original quotation.
An additional charge was therefore communicated to you to account for the extra work required. Unfortunately, you declined the additional payment and ended the telephone conversation. Nevertheless, our cleaning team proceeded with the service based on the original amount paid rather than cancelling the booking.
Regarding your comments about our cleaning teams, we would like to clarify that we operate through appointed and established subcontracted cleaning teams across the UK. This is our standard operating model and does not mean that we engage random or unaffiliated cleaners.
We also strongly disagree with your suggestion that we failed to respond to your complaint. Our customer support team reviewed your concerns, considered the available photographs and booking information, and provided an explanation of our position. We have not ignored your complaint; rather, we have reached a different conclusion based on the circumstances and the agreed scope of service.
We understand that you expected more from the service, but it is equally important to recognise that additional work cannot reasonably be expected without agreement on the additional cost.
We remain confident in our position and are prepared to provide the relevant booking records, correspondence and photographic evidence should the matter be referred to an independent consumer complaints body.
We regret that your experience did not meet your expectations, but we believe we have acted reasonably and transparently throughout the process.
Kind regards,
The Tenancy Cleaning Support Team
Ismael's team was professional
Ismael's team was professional, effective and punctual, hire them if you need the best service.
7 november 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you, Mayank, for your wonderful feedback!
We're delighted to hear that Ismael's team provided a professional, efficient, and punctual service. Your recommendation means a lot to us, and we'll be sure to share your kind words with Ismael and the team.
Thank you for choosing Tenancy.Cleaning!
The Tenancy Cleaning Support team
Outstanding Service and True Commitment to Customer Satisfaction
I have used Tenancy Cleaning for several years and have always found them to be reliable, professional, and responsive. Most recently, there were a few issues following a clean, but what really stood out was how quickly and positively the team responded. They listened to my concerns, arranged a return visit without any fuss, and worked hard to put everything right.
Their customer service has been excellent throughout, with clear communication and a genuine commitment to customer satisfaction. It's refreshing to deal with a company that takes feedback seriously and is willing to go the extra mile to resolve issues.
Thank you to the entire team for your professionalism and support. Based on my experience over the past six years, I would happily recommend Tenancy Cleaning to anyone looking for a dependable and customer-focused cleaning service.
3 november 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Pramod,
Thank you so much for your continued trust and for taking the time to share such thoughtful feedback.
It has been a pleasure supporting you over the past six years, and we truly appreciate your loyalty. While we're sorry that a few issues arose following the recent clean, we're delighted that our team was able to address your concerns promptly and arrange a return visit to put things right.
Customer satisfaction is extremely important to us, and we always strive to listen, communicate clearly, and find the right solutions whenever something falls short of expectations.
Thank you again for your kind words and recommendation. We look forward to continuing to provide you with reliable service for many years to come.
Kind regards,
The Tenancy Cleaning Support team
Post-move clean
The team worked hard all day to clean a property we were moving into. They had to work around a decorator who was on site.
They did a very thorough job and were keen to ensure we were happy with the result before leaving.
5 november 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Anthony,
Thank you for taking the time to share your feedback!
We're delighted to hear that the team worked hard to deliver a thorough clean, even while working around the decorator on site. We always aim to be flexible, attentive, and ensure our customers are happy with the results before we leave.
We'll be sure to pass your kind words on to the team. Thank you for choosing Tenancy.Cleaning, and we hope to work with you again in the future!
Kind regards,
The Tenancy Cleaning Support team
Moji's team did a brilliant end-of-tenancy clean
I booked Tenancy.Cleaning for an end-of-tenancy clean when moving out of my flat in Wokingham, and Moji and his team did an excellent job. They arrived on time, brought all their own equipment and worked quickly without cutting corners — the kitchen, bathroom and windows looked better than when I moved in. Moji and the team were friendly, professional and easy to communicate with, and the booking process was simple. Exactly what you need during a stressful move. I'd happily use them again and recommend them to anyone moving out.
5 november 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi,
Thank you so much for your fantastic review!
We're delighted to hear that Moji and his team made your end-of-tenancy clean a smooth and stress-free experience. It's wonderful to know that their punctuality, professionalism, and attention to detail made such a positive impression, and that you were pleased with the results throughout the property.
We'll be sure to share your kind words with Moji and the team. Your recommendation means a lot to us, and we truly appreciate you choosing Tenancy.Cleaning.
We wish you all the best in your new home and hope to assist you again in the future!
Kind regards,
The Tenancy Cleaning Support team
Moji & team - spotless job! Would recommend
We had Moji and his team come around yesterday to do our clean and it was fantastic. Super friendly, attentive, lending a hand the entire time he was there. The cleaning job was spotless.
Booking was seamless and straightforward. Gave us a quote and upon confirmation booked us in right away.
Would reach out to them again next time we move!
4 november 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Erica,
Thank you for your lovely review!
We're thrilled to hear that Moji and his team delivered such a fantastic cleaning service. It's great to know that their friendly approach, attentiveness, and attention to detail made the experience a positive one, and that you were happy with the spotless results.
We're also pleased that you found our booking process smooth and straightforward. We'll be sure to pass your kind feedback on to Moji and the team.
Thank you again for choosing Tenancy.Cleaning and for recommending us. We look forward to helping you again with your next move!
Kind regards,
The Tenancy Cleaning Support team
Abubakr and team was great.
Abubakr and team was great.
Very efficient and flexible.
Would have them again for cleaning.
4 november 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Bas,
Thank you for your kind feedback!
We're delighted to hear that Abubakr and his team provided an efficient and flexible service. It's always great to know that our customers are happy with the work carried out and would be happy to use us again.
We'll be sure to share your appreciation with Abubakr and the team.
Thank you for choosing Tenancy.Cleaning. We look forward to assisting you again in the future!
Kind regards,
The Tenancy Cleaning Support team
Robert's team was efficient and…
Robert's team was efficient and thoroughly cleaned the flat. Thanks.
2 november 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Kalyani,
Thank you for your lovely feedback!
We're pleased to hear that Robert and his team provided an efficient service and left the flat thoroughly cleaned. Your satisfaction means a lot to us, and we'll be sure to pass your kind words on to Robert and the team.
Thank you for choosing Tenancy.Cleaning. We hope to assist you again in the future!
Kind regards,
The Tenancy Cleaning Support team
prompt and friendly cleaners
The cleaners turned up on time, attended to everything I had put on the list but I did have to prompt them and point things out so it was done thoroughly. They did make sure that I was happy with how it looked after they had cleaned. They were friendly. They did miss bits and take longer than I would have liked but did apologise for it. Make sure they go through everything on the list!
30 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi,
Thank you for taking the time to share your feedback!
We're delighted to hear that our cleaning team arrived on time, completed everything on your list, and made sure you were happy with the results before leaving. It's also wonderful to know that you found the team friendly, attentive, and our service good value for money.
Your recommendation means a lot to us, and we truly appreciate you choosing Tenancy.Cleaning.
We look forward to assisting you again in the future!
Kind regards,
The Tenancy Cleaning Support team
My end of tenancy deep clean was…
My end of tenancy deep clean was excellent I recommend this team
3 november 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Clair,
Thank you for your lovely feedback!
We're delighted to hear that you were pleased with your end-of-tenancy deep clean. It's wonderful to know that our team delivered a service that met your expectations.
Your recommendation means a great deal to us, and we'll be sure to pass your kind words on to the team.
Thank you for choosing Tenancy.Cleaning. We hope to work with you again in the future!
Kind regards,
The Tenancy Cleaning Support team
NESH TEAM absolutely amazing
We bought a property a few days ago in Edinburgh and the previous owners I think that they never cleaned nothing in the last 20 years so we decide to contact Hello Service and thanks God we did it.
We meet the guys from NESH TEAM, two guy made that flat looks brand new, no jokes it was a mess and these guys have been able to clean it up everything in 5/6 hours. Amazing job from NESH TEAM. when we walked inside the property I couldn't believe it, these two guys are super stars. ❤️
3 november 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Ciro,
Thank you so much for your fantastic review!
We're absolutely delighted to hear that the NESH team made such a positive impression and transformed the property in just a few hours. It sounds like they had quite a challenge on their hands, and we're thrilled that their hard work and dedication exceeded your expectations.
We'll be sure to share your lovely comments with the two team members. They'll be very happy to know how much their efforts were appreciated.
Thank you for trusting Tenancy.Cleaning with your new property. We wish you all the best in your new home and hope to assist you again in the future!
Kind regards,
The Tenancy Cleaning Support team
Shaida and Zanko were absolutely…
Shaida and Zanko were absolutely amazing. They did a deep clean, oven, dishwasher, carpets, cupboards, windows, windowsills and radiators were all spotless. So happy with their work and they're absolutely lovely people too. Thank you so much to Shaida and Zanko.
29 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Jasmine,
Thank you so much for your wonderful review!
We're delighted to hear that Shaida and Zanko did such an amazing job and left everything spotless, from the oven and dishwasher to the carpets, cupboards, windows, and radiators. It's equally lovely to hear that their friendly and professional approach made the experience even better.
We'll be sure to pass your appreciation on to Shaida and Zanko. They'll be thrilled to know how much you valued their hard work.
Thank you for choosing Tenancy.Cleaning. We truly appreciate your support and hope to assist you again in the future!
Kind regards,
The Tenancy Cleaning Support team
Antwoord van Tenancy.Cleaning
Hi,
Thank you for your kind feedback!
We're delighted to hear that Moji and his team provided a great service and were helpful throughout. We'll be sure to pass your appreciation on to Moji and the team.
Thank you for choosing Tenancy.Cleaning. We truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
The Tenancy Cleaning Support team
I was a little nervous having read some…
I was a little nervous having read some awful reviews about this company after I had booked them. However, my team (Christos and Ntemo) were excellent. They worked very hard and didn’t cut any corners to produce a gleaming house! I wouldn’t hesitate recommending them.
2 november 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi,
Thank you for sharing your experience with us!
We completely understand that reading mixed reviews can sometimes cause concern, so we're especially pleased that Christos and Ntemo were able to reassure you through their hard work and excellent results.
It's wonderful to hear that they went the extra mile, paid attention to detail, and left the property gleaming. We'll be sure to share your lovely feedback with both team members.
Thank you for giving us the opportunity to provide our service and for recommending Tenancy.Cleaning. Your trust means a great deal to us!
Kind regards,
The Tenancy Cleaning Support team
Christos and team were great
Christos and team were great for a pre-tenancy clean. They were punctual, efficient, and nice to chat to. They did a great job with the property.
Booking was very easy, even last minute. They were easy to contact when I was slightly delayed and very understanding.
2 november 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Morgan,
Thank you for taking the time to share your lovely feedback!
We're delighted to hear that Christos and his team provided an excellent pre-tenancy clean. It's great to know they were punctual, efficient, and friendly, and that you were happy with the results.
We're also pleased that you found the booking process straightforward, even at short notice. We always aim to make things as easy and convenient as possible for our customers, and we're glad our team was understanding and accommodating when you were delayed.
We'll be sure to pass your kind words on to Christos and the team.
Thank you for choosing Tenancy.Cleaning. We truly appreciate your recommendation and hope to assist you again in the future!
Kind regards,
The Tenancy Cleaning Support team
Christos Ntemo team are excellent
Christos Ntemo team are excellent, he is done work with 100% efficency. He on time and he is very helpfull. He finsied the job on time. 100% recommened.
1 november 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi,
Thank you so much for your wonderful feedback!
We're delighted to hear that Christos and Ntemo delivered such an excellent service. It's great to know that they were punctual, efficient, helpful, and completed the job on time while maintaining such a high standard of work.
We'll be sure to share your kind words with Christos and the team. They'll really appreciate your recognition.
Thank you for choosing Tenancy.Cleaning and for your 100% recommendation. We look forward to assisting you again in the future!
Kind regards,
The Tenancy Cleaning Support team
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