I booked Tenancy.Cleaning for an end-of-tenancy clean when moving out of my flat in Wokingham, and Moji and his team did an excellent job. They arrived on time, brought all their own equipment and wo... Toon meer
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I am extremely disappointed with the way you have handled my complaint, particularly your attempt to justify the poor quality of service rather than acknowledge the shortcomings in the service delive... Toon meer
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We had Moji and his team come around yesterday to do our clean and it was fantastic. Super friendly, attentive, lending a hand the entire time he was there. The cleaning job was spotless. Booking... Toon meer
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We bought a property a few days ago in Edinburgh and the previous owners I think that they never cleaned nothing in the last 20 years so we decide to contact Hello Service and thanks God we did it.... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Contactgegevens
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, Verenigd Koninkrijk
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4,4
Uitstekend
2K reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 59% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Gloucester team has done good job
Gloucester team has done good job. They cleaned very well. Thank you Gloucester team.
31 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Keshava,
Thank you for your lovely feedback!
We're delighted to hear that our Gloucester team did a great job and that you were happy with the quality of the cleaning. We'll be sure to pass your appreciation on to the team.
Thank you for choosing Tenancy.Cleaning. Your support means a lot to us, and we hope to assist you again in the future!
Kind regards,
The Tenancy Cleaning Support team
Moji’s team has been fantastic
Moji’s team has been fantastic, very communicative with the expectations and did a great job at the end of tenancy clean with just over 3 hrs .
1 november 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Inga,
Thank you for your wonderful feedback!
We're delighted to hear that Moji and his team provided such a fantastic service. It's great to know that they communicated clearly, managed expectations well, and delivered an excellent end-of-tenancy clean within the expected time.
We'll be sure to share your kind words with Moji and the team. They'll be thrilled to know their hard work was appreciated.
Thank you for choosing Tenancy.Cleaning. We truly appreciate your support and hope to assist you again in the future!
Kind regards,
The Tenancy Cleaning Support team
Excellent service from Moji’s team
Excellent service from Moji’s team, really competitively priced and excellent standard of work. We would definitely use these guys again and would recommend them to anyone.
30 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your lovely feedback!
We're delighted to hear that you were happy with the service provided by Moji's team and found our pricing competitive. Your kind words and recommendation mean a great deal to us.
We look forward to working with you again in the future!
The Tenancy Cleaning Support Team
Sardar did a great job
Sardar did a great job, we'd been living in the flat for 7years so needed a good clean on moving out. It looked spotless! He also flagged we booked something that was too expensive than what we needed so threw in another service for a discount
30 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Kate,
Thank you so much for your wonderful feedback!
We're delighted to hear that Sardar did such a fantastic job and left the flat looking spotless after seven years of living there. We'll be sure to pass your kind words on to him.
We're also pleased that he was able to recommend a more suitable and cost-effective option for your needs. We always aim to provide honest advice, excellent service and the best possible value for our customers.
Thank you again for choosing Tenancy Cleaning. We wish you all the best in your new home!
The Tenancy Cleaning Support team
Moji & his colleague done an amazing…
Moji & his colleague done an amazing job of cleaning my Mum’s flat. Very impressed. Will definitely recommend.
28 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Elaine,
Thank you for your lovely feedback!
We're delighted to hear that Moji and his colleague did such an amazing job cleaning your mum's flat. It's wonderful to know you were impressed with the results.
We'll make sure to pass your kind words on to Moji and the team. Thank you for recommending us and for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Moji's team did a great job!
I booked an end-of-tenancy clean with Moji's team. The booking process was straightforward, the costs very reasonable, and the team were very polite and did a stellar job.
They arrived very promptly this afternoon and finished cleaning my room, the large communal kitchen, and the communal bathroom in just over 2 hours, and the place is cleaner than when I moved in!
27 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Joe,
Thank you so much for your fantastic review!
We're delighted to hear that Moji and his team delivered such an outstanding end-of-tenancy clean. It's wonderful to know that the team arrived promptly, worked efficiently, and left your room, communal kitchen, and bathroom in such excellent condition.
We're also pleased that you found the booking process straightforward and the pricing reasonable. We'll be sure to share your kind words with Moji and the team.
Thank you for choosing Tenancy.Cleaning. We truly appreciate your support and hope to assist you again in the future!
Kind regards,
The Tenancy Cleaning Support team
Excelent serrvice!
I’m extremely happy with the cleaning service provided by Shaida and Zanko. They were very efficient, professional, paying great attention to detail and making sure everything was cleaned to a very high standard.
They worked hard, were well organised, and went above and beyond to ensure the property was left spotless. Their dedication, friendly attitude, and commitment to doing a great job really stood out.
Also would like to highlight the excellent customer support. When booking over the phone, the team were very polite, clear, and helpful, explaining everything properly and being completely transparent about the costs, with no hidden charges or unpleasant surprises. This gave me confidence in the service from the very beginning.
Well done to the entire team for providing such a professional and reliable service, from the initial booking right through to the cleaning itself.
Thank you for your hard work!
26 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi,
Thank you so much for taking the time to leave such a detailed and thoughtful review.
We're absolutely delighted to hear how pleased you were with the service provided by Shaida and Zanko. We'll make sure your kind words are passed on to them—they'll be thrilled to know that their professionalism, efficiency, attention to detail, and dedication made such a positive impression.
We're also especially pleased that your experience with our customer support team gave you confidence from the very beginning. Providing clear communication, transparent pricing, and helpful support throughout the booking process is something we take great pride in, so it's wonderful to know this stood out.
Thank you once again for choosing Tenancy Cleaning and for recognising the efforts of the entire team. We truly appreciate your recommendation and look forward to helping you again in the future.
The Tenancy Cleaning Support team
Excellent
Excellent
Very polite and professional
He did great cleaning
If I need cleaning in the future I will contact them again
27 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Mohamed,
Thank you for your lovely feedback!
We're delighted to hear that you were happy with the cleaning service and found our team polite and professional. It's great to know the cleaning met your expectations.
We truly appreciate your support and look forward to helping you again whenever you need us.
The Tenancy Cleaning Support team
Excellent cleaning service!
Excellent cleaning service!the team was very professional,very friendly,reliable and very thorough.they left everyrhiing spotless and clean.I would highly recommend this company to anyone looking for high quality cleaning service. Thank you for a fantastic job!
26 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Richard,
Thank you so much for your fantastic review!
We're delighted to hear that you were impressed with the quality of our cleaning service and found the team professional, friendly, reliable, and thorough. It's wonderful to know they left everything spotless and clean.
Your recommendation means a great deal to us, and we'll be sure to share your kind words with the team.
Thank you again for choosing Tenancy Cleaning. We look forward to working with you again in the future!
The Tenancy Cleaning Support team
Ali and his team were great
Ali and his team were great. Done a smashing job with the oven. Thank you, definitely recommend their services. They were very polite and explained what they were going to do.
21 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi,
Thank you for your lovely feedback!
We're delighted to hear that Ali and his team did such a fantastic job with your oven. It's great to know they were polite, professional, and took the time to explain the work before getting started.
We'll be sure to pass your kind words on to Ali and the team.
Thank you for recommending our services. We truly appreciate your support and look forward to helping you again!
The Tenancy Cleaning Support team
Pre tenancy clean
Communication has been great since asking for a quote. Shaida and Saza arrived on time and were polite and efficient and completed the work to a high standard.
26 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Claire,
Thank you for taking the time to share your feedback!
We're delighted to hear that you were happy with the pre-tenancy cleaning service and that Shaida and Saza arrived on time, were polite and efficient, and completed the work to such a high standard.
We also appreciate your kind comments about our communication throughout the quotation and booking process. Providing a smooth and reliable experience from the first enquiry through to the completion of the cleaning is very important to us.
We'll be sure to pass your lovely feedback on to Shaida, Saza and the wider team.
Thank you again for choosing Tenancy Cleaning. We hope to work with you again in the future!
The Tenancy Cleaning Support team
Cleaning Service was amazing!
Team John were absolutely fantastic with cleaning the two bed and two bath I was renting, I was having a last minute move-out on and I struggled to find cleaners who would take me so soon. Team John got assigned to me in less than 24 hours and I could have not been more grateful.
They were very very nice and professional and we even had conversations as well which was very pleasant!
I have a cat so I was very afraid of the state of the carpets from his constant shedding, but they had it looking just as it did when I first moved in! They had everything looking spotless. Carpets, counters, kitchen, bathrooms, my garage and even the shower glass with the many water marks it had!
I was so pleased I even recommended this company to one of co-workers who is going to be moving out soon! 10/10 would absolutely recommend!
19 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Carol-Anne,
Thank you so much for your fantastic review!
We're absolutely delighted that Team John could step in at short notice and help make your last-minute move-out a much smoother experience. It's wonderful to hear that the team was friendly, professional and made such a positive impression.
We're especially pleased that they managed to get the carpets, kitchen, bathrooms, garage and shower glass looking spotless. We'll be sure to share your lovely feedback with John and the rest of the team.
Your recommendation to your colleague means a great deal to us. Customer satisfaction and providing reliable, high-quality cleaning services are always our top priorities.
Thank you again for choosing Tenancy Cleaning and for your 10/10 recommendation. We wish you all the best in your new home!
The Tenancy Cleaning Support team
Moji’s team helped me with my cleaning
Moji’s team helped me with my cleaning. They were friendly, very quick and efficient with their work. I would highly recommend them
26 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi,
Thank you for your lovely review!
We're delighted to hear that Moji's team provided a friendly, quick and efficient service. It's always great to know our customers are happy with the quality of our work.
We'll be sure to pass your kind words on to Moji and the team.
Thank you for recommending us and for choosing Tenancy Cleaning. We truly appreciate your support and look forward to helping you again!
The Tenancy Cleaning Support team
Christos was excellent
Christos was just excellent. Incredibly helpful, thorough and professional. I would recommend him and his team.
24 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Emily,
Thank you so much for your wonderful feedback!
We're delighted to hear that Christos and his team provided such an excellent service. It's great to know you appreciated their professionalism, helpfulness and attention to detail.
We'll be sure to pass your kind words on to Christos and the team.
Thank you for your recommendation and for choosing Tenancy Cleaning. We truly appreciate your support and hope to work with you again in the future!
The Tenancy Cleaning Support team
I had the best experience with Moji's…
I had the best experience with Moji's team! He had such a hard task of cleaning my elderly mothers flat for an end of tenancy. He did the most amazing job!!! I would definitely use again!!!! Thank you!
24 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Abigail,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that Moji did such an amazing job with your mother's end-of-tenancy clean. We understand that some properties require extra care and attention, and it's fantastic to know that Moji rose to the challenge and exceeded your expectations.
We'll make sure to pass your lovely feedback on to Moji and the team. They'll be very pleased to hear how much their hard work was appreciated.
Thank you again for trusting us with the cleaning and for your kind recommendation. We look forward to helping you again in the future!
The Tenancy Cleaning Support team
Shaida and Zanko did a really good job
Shaida and Zanko did a really good job with the deep clean. They were lovely, worked hard and left everything looking great. Would use them again.
24 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi,
Thank you for your lovely feedback!
We're delighted to hear that Shaida and Zanko did such a great job with the deep clean. It's wonderful to know they were friendly, hardworking and left everything looking great.
We'll be sure to pass your kind words on to them. Your support means a lot to us, and we look forward to helping you again in the future!
The Tenancy Cleaning Support team
Robert and his team were brilliant
Robert and his team were brilliant, super helpful,friendly and did an excellent job! Worked what felt like miracles in our kitchen
Would absolutely use again
22 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Katie,
Thank you so much for your fantastic review!
We're delighted to hear that Robert and his team worked their magic in your kitchen and delivered such an excellent result. It's wonderful to know you found them helpful, friendly and professional throughout.
We'll be sure to pass your lovely feedback on to Robert and the team. They'll be thrilled to know their hard work made such a great impression.
Thank you again for choosing Tenancy Cleaning. We truly appreciate your support and look forward to working with you again!
The Tenancy Cleaning Support team
Excellent service
Excellent service, came back to the place thouroughly done, with impressive carpet steaming by Moji and his team!
20 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Danielle,
Thank you so much for your lovely feedback!
We're delighted to hear that Moji and his team delivered such an excellent service and left the property thoroughly cleaned. It's especially great to know you were impressed with the carpet steam cleaning.
We'll be sure to share your kind words with Moji and the team. Your satisfaction means a great deal to us.
Thank you again for choosing Tenancy Cleaning. We look forward to helping you again in the future!
The Tenancy Cleaning Support team
Very disappointing experience
Very disappointing experience. We booked a deep clean, while they cleaned the extractor hood it fell onto the hob, damaging both!!! but They refused to cover the wall repair required before the extractor could be safely reinstalled. They even refused to refund the extractor cleaning charge, despite leaving it detached and unusable.
Accidents can happen, but the way they handled the aftermath was very disappointing. We would not use them again.
12 september 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you for your feedback.
We must respectfully disagree with your account of the incident and the suggestion that Tenancy.Cleaning should be held responsible for the cost of repairing the wall.
Our investigation, supported by the visual evidence already shared with you, established that the extractor hood fell due to the condition of its pre-existing installation. The wall contained approximately 20 holes, whereas only 4 were required for the extractor hood's installation. This raises serious concerns about the adequacy of the original fixing arrangement and demonstrates why we cannot reasonably accept responsibility for the wall repairs.
Nevertheless, despite the circumstances surrounding the incident, we have already refunded the cost of repairing the hob and reinstalling the extractor hood. We consider this a reasonable resolution of those specific issues.
However, we will not be providing any further refund or compensation towards the wall repairs, as the evidence does not establish that the wall damage or the underlying installation defects were caused by our cleaning team. We have shared the relevant visual evidence with you to support our position.
We understand that you are disappointed with the experience. However, we must distinguish between the damage for which we have agreed to provide compensation and the additional costs for which we do not accept liability.
Our position regarding the wall repair costs therefore remains unchanged.
Kind regards,
Sam
Tenancy.Cleaning Support Team
Moji and his team were fantastic
Moji and his team were fantastic! Got on with the job at hand and worked quickly and efficiently. Everything was spotless and you could tell they worked really hard to make it perfect for us when we returned. Amazing value for money. Will be using again! Thank you!
19 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you for your wonderful feedback! We’re delighted to hear that Moji and his team provided such an efficient and thorough service, leaving everything spotless for your return. Your kind words and recommendation mean a great deal to us. We look forward to helping you again in the future!
The Tenancy Cleaning Support team
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