I booked Tenancy.Cleaning for an end-of-tenancy clean when moving out of my flat in Wokingham, and Moji and his team did an excellent job. They arrived on time, brought all their own equipment and wo... Toon meer
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I am extremely disappointed with the way you have handled my complaint, particularly your attempt to justify the poor quality of service rather than acknowledge the shortcomings in the service delive... Toon meer
Bedrijf heeft geantwoord
We had Moji and his team come around yesterday to do our clean and it was fantastic. Super friendly, attentive, lending a hand the entire time he was there. The cleaning job was spotless. Booking... Toon meer
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We bought a property a few days ago in Edinburgh and the previous owners I think that they never cleaned nothing in the last 20 years so we decide to contact Hello Service and thanks God we did it.... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Contactgegevens
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, Verenigd Koninkrijk
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4,4
Uitstekend
2K reviews
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Heeft 59% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great service
Great service, left the place spotless even corners I had a lot of trouble cleaning before. Moji's team was nice and friendly and did a great job! They were accommodating and even did extra than what we booked. Definitely recommend and will call them again!
16 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Mary,
Thank you so much for your wonderful review! We're delighted to hear that Moji's team left the property spotless and went the extra mile to help you. It's great to know that their friendly attitude and flexibility made such a positive impression.
We'll be sure to share your kind words with Moji and the team. Thank you for recommending us, and we look forward to helping you again in the future!
The Tenancy Cleaning Support team
I would definitely not recommend using…
I would definitely not recommend using this company
I booked weeks in advance an end of tenancy clean for an unfurnished one bedroom flat with no carpet.
When I received the end of tenancy report from the estate agent a week later, I was told that I would get charged for another end of tenancy clean as the flat was not cleaned properly:
-Ceiling lights dusty
-Sockets dusty
-Skirting boards dusty
-Didn't clean between wall and appliances
-limescale by kitchen sink
-Drip marks on even door
-Burnt on grease inside oven
-Kitchen extraction fan left sticky
-Bathroom extraction fan very dusty
-Limescale in bathroom sink
I have logged in a complaint. It says on the website that you have 7 days after the clean to sent any complaint. This was Impossible to do as I got the informations from the agency over week later. I asked the agency if myself or the cleaning company could go back to clean what was missed but the new tenants were about to move in.
As it stands I am still waiting to hear back from the cleaning company. It's been over 72 hours since I filled in the complaint form.
2 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Dear Leslie,
We’re sorry to hear that you were disappointed with the cleaning service and understand your frustration regarding the timing of the check-out report from your estate agent.
We appreciate that receiving feedback more than a week after the clean can make it difficult to arrange a return visit before new tenants move in. However, our 7-day re-clean guarantee requires complaints to be raised within seven days of the service, and your complaint was submitted on 14 October, after the guarantee period had expired on 9 October.
We would always prefer the opportunity to address any reported cleaning issues ourselves. As you have indicated that a re-clean is no longer possible and have requested reimbursement based on a third-party quotation, we’re unfortunately unable to cover these costs or offer compensation in this case.
We regret that we could not reach a more satisfactory outcome and appreciate you taking the time to share your feedback.
The Tenancy Cleaning Support team
Great service!
I booked an end of tenancy clean and got amazing service from start to finish. Moji's team of cleaners made sure everything was immaculate, they were super professional and spent time making sure I was happy with all of their work. Highly recommend!
13 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Hannah,
Thank you for your lovely review! We're thrilled to hear that you had such a positive experience with us from start to finish. It's great to know that Moji's team delivered an immaculate clean, maintained a high level of professionalism, and took the time to ensure you were happy with the results.
We'll be sure to pass your kind words on to Moji and the team. Thank you for your recommendation and for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Moji’s team✅
I inquired a few cleaning companies for our end of tenancy cleaning and this company got back to be very quickly with a quote via WhatsApp and email. The booking process was very smooth and easily communicated via both WhatsApp and email including a detailed invoice. Moji’s team arrived on time and got our flat sparkling clean within 4 hours and also offered to help me with my personal belongings as I was moving out this day too. Very kind and got the job done to high standards, thank you again. Would definitely recommend and consider using them again if I need in the future!
15 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Anita,
Thank you so much for your wonderful review! We're delighted to hear that you found our booking process smooth and communication clear from the initial enquiry through to the completion of the clean.
It's fantastic to know that Moji's team arrived on time, left your flat sparkling clean, and went the extra mile to help you on moving day. We'll be sure to share your kind words with Moji and the team.
We really appreciate your recommendation and would be happy to help you again whenever you need us!
The Tenancy Cleaning Support team
Moji and his team stepped in after…
Moji and his team stepped in after being let down. The service they provided was excellent including the appliances and carpets. Would definitely recommend them and have no hesitation is using again.
Well done Moji
12 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Mary,
Thank you for your lovely review! We're so pleased that Moji and his team were able to step in and provide the excellent service you deserved. It's wonderful to hear that you were happy with the cleaning of the appliances and carpets, too.
We'll be sure to pass your kind words on to Moji and the team. Thank you for your recommendation and trust in Tenancy Cleaning. We look forward to helping you again in the future!
The Tenancy Cleaning Support team
Carried out a deep clean at the end of…
Carried out a deep clean at the end of the tenancy. Place looked and smelled great.
13 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Karen,
Thank you for your lovely review! We're delighted to hear that your property looked and smelled great after our end-of-tenancy deep clean. We appreciate you choosing Tenancy Cleaning and taking the time to share your feedback.
We hope to have the opportunity to help you again in the future!
The Tenancy Cleaning Support team
Moji team did a great job on our end…
Moji team did a great job on our end of tenancy cleaning. Very nice guys. Highly recommend.
11 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Rosh,
Thank you for your kind review! We're delighted to hear that Moji's team did a great job with your end-of-tenancy clean and made a positive impression with their friendly attitude.
We really appreciate your recommendation and will be sure to share your feedback with Moji and the team. We look forward to helping you again in the future!
The Tenancy Cleaning Support team
End of tenancy clean
Moji and team did a great job on our end of tenancy clean. Communication before the clean was fantastic via WhatsApp with Darya. Moji’s team showed up on the day, blitzed the house and left it spotless.
10 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Ben,
Thank you for your fantastic review! We're delighted to hear that you were happy with both the communication from Darya and the cleaning provided by Moji's team. It's great to know that everything went smoothly and your house was left spotless.
We'll be sure to share your kind words with Darya, Moji, and the team. Thank you for choosing Tenancy Cleaning, and we hope to help you again in the future!
The Tenancy Cleaning Support team
Excellent work Moji and Team
I’m very happy with the tenancy cleaning service. Moji and team was professional, friendly, and thorough throughout the process. They did a great job cleaning the property and paid attention to the details, leaving everything clean, fresh, and tidy, team worked efficiently to ensure the property was ready for handover
Overall, a great experience and excellent value for money. I would definitely recommend their service and Moji & team to anyone looking for reliable end-of-tenancy cleaning!
10 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you for your fantastic review!
We're delighted to hear that Moji and the team provided a professional, friendly, and thorough service. It's wonderful to know that their attention to detail and efficient work ensured the property was fresh, tidy, and ready for handover.
We truly appreciate your recommendation and kind words about the value of our service. We'll be sure to share your feedback with Moji and the team. Thank you for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Nesh did a brilliant clean
The cleaners (Nesh team) arrived promptly and did a thorough deep clean of my property to leave it looking its best in years. The house is sparkling and smells wonderful. A hard working team who were very respectful of the property. Happy to recommend.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Jo,
Thank you for your wonderful review! We're delighted to hear that Nesh's team delivered such a thorough deep clean and left your home sparkling and smelling fresh. It's especially lovely to know that the team was hardworking, punctual, and respectful of your property.
We'll be sure to pass your kind words on to Nesh and the team. We really appreciate your recommendation and thank you for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Disastrous service – completely failed inspection and cost me £444!
I hired this company for a full end-of-tenancy clean, and their work was an absolute joke. My letting agency failed the property so badly that they actually thought the flat hadn't been cleaned at all, stating it wasn't even up to a basic domestic standard.
The agency's checkout report highlighted horrific misses across every single room, including:
• Bathrooms: Heavily stained toilets, heavy limescale on the kitchen sink/shower glass, and thick dust on all mirrors and vent caps.
• Kitchen: Heavy grease build-up left on the hob, a dirty washing machine seal full of hair/confetti, and thick soap build-up in the drawer.
• General Areas: All skirting boards were left thick with dust, floors were uncleaned, heavy dirt marks were left on the balcony glass, and trash/debris (including broken balloon pieces) was left completely untouched under the beds.
Because their initial work was so incredibly substandard, the agency flatly refused to let them back into the property to fix it. The agency had to hire their own contractors, and I am now stuck with a £444 penalty charge for a full re-clean. I made a complain and all they could do was a refund of 10% only.
If you are a tenant trying to get your deposit back, do not trust this company. They will take your money, leave the place filthy, and cost you hundreds of pounds in landlord penalties. Absolute scam of a service.
18 september 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
We are sorry to hear that you are dissatisfied with the service. However, we would like to clarify the circumstances surrounding your complaint for the benefit of anyone reading this review.
The property was in a particularly poor condition, and our cleaning team did their best to accommodate the service under the circumstances. You raised your complaint at approximately 8 pm on the 25th, and by 2 pm the following day, we had offered a free-of-charge re-clean to address the areas of concern you had raised.
We responded promptly to your complaint and provided an opportunity to resolve the matter. However, you declined our offer, explaining that your letting agency had already arranged for another cleaning company to attend the property. This meant we were unable to carry out the proposed re-clean, which is contrary to the terms of our guarantee, under which customers must accept an offered re-clean as the first opportunity to resolve cleaning concerns.
Under these circumstances, you were not eligible for compensation under our guarantee terms. Nevertheless, as a gesture of goodwill, we offered you a 10% refund, which you accepted and received.
We understand your frustration regarding the additional charges imposed by your letting agency. However, we believe it is important to clarify that we offered a practical resolution promptly, but the opportunity to address the reported issues through our own re-clean service was declined.
We remain committed to resolving genuine customer concerns fairly and in accordance with our service terms. We respectfully believe that this review does not reflect the full circumstances or the resolution we offered.
The Tenancy Cleaning Support team
Abiola and his team did a brilliant job…
Abiola and his team did a brilliant job within a very small time frame. Would definitely recommend.
8 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you for your wonderful feedback! We’re delighted to hear that Abiola and his team delivered a brilliant job within a tight timeframe. We really appreciate your recommendation and your support. We’ll be sure to share your kind words with Abiola and the team!
The Tenancy Cleaning Support team
Moji and his team were amazing
Moji and his team were amazing! They made the place spotless, were very friendly and professional and would definitely use them again. They work to exceptional standards and would highly recommend them to anyone looking for a cleaner. Didn’t take long to clean at all either! They brought all their own equipment too and the booking process overall was very smooth
8 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Hi Pinali,
Thank you for such a lovely review! We’re delighted that Moji and his team left the place spotless and that you found them friendly and professional. I’ll make sure they all see your kind words, especially the part about the standard of their work.
We’re glad the booking was smooth and that everything was quick and easy. Thank you for recommending us, and we’d be happy to help again whenever you need us.
Warm regards,
Tenancy.cleaning Management
Highly recommended for the professional…
Highly recommended for the professional end of tenancy cleaning. I had very good experience with them from the beginning of getting quotation, to the appointment booking and the cleaning process. I am very pleased with the professional high standard if Moji’s team delivered and with their prompt responses. Highly recommended!
8 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your wonderful feedback and for taking the time to share your experience!
We’re delighted to hear that you were pleased with the service from the initial quotation and booking process through to the cleaning itself. We’ll be sure to pass your kind words on to Moji and the team — they’ll be very happy to know their hard work and professionalism were appreciated.
Thank you again for your recommendation. We truly appreciate your support!
The Tenancy Cleaning Support team
Moji’s team did a great job!
Moji’s team came to clean at my property and they did an amazing job. You can tell they are hard working guys. They were efficient and gave great attention to detail. They were kind, trustworthy and just lovely people. If you book with this service, request Moji teams. They won’t let you down!
23 september 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your fantastic feedback!
We’re thrilled to hear that Moji’s team did such an amazing job and that you were impressed with their efficiency, attention to detail, and professionalism. It’s especially lovely to hear that you found the team kind, trustworthy, and a pleasure to have at your property.
We’ll make sure Moji and the team receive your kind words — they’ll really appreciate the recognition. Thank you for recommending them so highly and for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
I contacted Tenancy Cleaning to aid…
I contacted Tenancy Cleaning to aid with a house with years of clutter, neglect and hoarding. Nech’s team attended a day earlier than quoted and were fantastic! They went above and beyond in helping to clear the property and remained very professional throughout. Communication was great throughout the whole process. I couldn’t recommend Nech’s team enough! Very happy with the service provided. Thank you!
22 september 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your fantastic review!
We’re delighted to hear that Nech’s team went above and beyond to help with the property and that you were pleased with their professionalism, communication, and dedication throughout the process. We understand that clearing a property with years of clutter and neglect can be a challenging task, so it’s wonderful to know the team made a positive difference.
We’ll be sure to pass your kind words on to Nech and the team. Thank you for your trust, support, and recommendation!
The Tenancy Cleaning Support team
Tip Top
Great experience with Robert and his colleague.
I was very happy when I saw the pictures of the beautiful clean property. It was an end of tenancy job and there was a lot of work to be done.
There were 7 of us living in the property, and I was delighted with the results.
A job well done!
7 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had such a great experience with Robert and his colleague. It sounds like they had quite a task ahead of them, especially with a larger property and seven people having lived there, so we’re really pleased to know you were delighted with the results.
We’ll make sure Robert and the team receive your kind words. Thank you for choosing Tenancy Cleaning and for taking the time to recommend our service!
The Tenancy Cleaning Support team
Excellent customer experience
Excellent customer experience. I have used them twice and they are extremely professional.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your kind feedback and for choosing Tenancy Cleaning twice!
We’re delighted to hear that you’ve had an excellent experience on both occasions and that you found our team professional throughout. Your continued trust and support mean a lot to us.
We look forward to assisting you again in the future!
The Tenancy Cleaning Support team
WOULDN'T GIVE THEM A STAR RATING IF POSSIBLE! DISGUSTING SERVE AND A BUNCH OF CON ARTISTS!
DO NOT GO ANYWHERE NEAR THIS COMPANY!
This company is an utter scam. We paid for an end-of-tenancy cleaning which wasn't completed to any sort of standard, and also paid for furniture to be cut up and removed from the property. The furniture was left on top of an already full skip that was not connected to the company. We asked for a reclean and for the furniture to be removed from the skip, which was stressful to organise, and upon 'the team' returning to the property, they said they were unaware of the requests and would only remove the furniture or do the reclean. They said they should be able to use the skip if it was there; however, the skip should have been collected and therefore not available anyhow. They were there for 20 minutes, wiped 1 skirting board and then left again. They took only some of the furniture and left the rest on the front lawn, promising to return later that day (this happened this morning, and I am doubtful they will return). I have written to the complaints team demanding my money back. I am also going to Trading Standards about this complete farce of a company. Do not go near them!
6 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Dear Katherine,
We are sorry to hear that you remain dissatisfied with your experience.
However, we would like to clarify that your complaint was handled professionally by our complaints department. Following our investigation, and due to the lack of sufficient visual evidence to verify the cleaning work completed by our team, you were offered a **full refund for the cleaning service**.
We believe it is important to highlight that our team attended the property twice, yet despite these visits and your continued dissatisfaction, we have not charged you anything for the cleaning service.
We take complaints seriously and aim to resolve them fairly based on the available evidence. While we regret that your experience did not meet your expectations, we believe the resolution offered demonstrates our willingness to take responsibility and address your concerns fairly.
Kind regards,
The Tenancy Cleaning Support team
Very happy
I can honestly say i had a great experience from Christos.
He was polite and made sure he checked everything with me prior to leaving.
He arrived promtly at 9am and remopped the floor after our inspection.
The whole experience was seamless from start to finish.
Easy booking experience. Swift, friendly response to questions.
5 oktober 2026
Review zonder uitnodiging
Antwoord van Tenancy.Cleaning
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had such a great experience with Christos. It’s fantastic to know that he was polite, punctual, attentive, and took the time to check everything with you before leaving, including addressing the floor after your inspection.
We’re also pleased that you found the booking process easy and our communication swift and friendly. We’ll be sure to pass your kind words on to Christos and the team.
Thank you for choosing Tenancy Cleaning and for your recommendation!
The Tenancy Cleaning Support team
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