Energy Dundee 4 U Ltd Reviews 

45
TrustScore 3 uit 5

3,0

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Beoordeeld met 1 van de 5 sterren

Used to be good but now pushing utility warehouse as the cheapest gas and electricity supplier. Not correct. Utility warehouse sent email saying I would be changed in 17 to 21 days but changed in 2 da... Toon meer

Beoordeeld met 2 van de 5 sterren

Hi, Ive just had a similar issue with my elderly mother being pushed onto a expensive contract with Utilites Warehouse including a sim card that she didn't need. Less than a month into her contrac... Toon meer

Beoordeeld met 5 van de 5 sterren

Bronwyn was great, very professional and well informed, she gave me great advice and has done before , I have no hesitation in recommending Bronwyn her advice is most useful and will without doubt s... Toon meer

Beoordeeld met 5 van de 5 sterren

Bronwyn at Energy Dundee has been recommending the best energy tariff for my needs for many years now. She is always very helpful and patiently answers my questions . If I email her she responds ver... Toon meer

Bedrijfsgegevens

  1. Prijsvergelijkingswebsite

Geschreven door het bedrijf

Here at Energy Dundee 4 U we compare your current energy and utility rates to help you find alternative options to reduce costs and improve services. We take the hassle out of switching with our simple online forms and by contacting your new supplier on your behalf after you’ve completed your switch application with us. Our service is completely FREE as we receive our income directly from the suppliers with no effect whatsoever on the consumers rates or premiums.


Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

45 reviews

5 sterren
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3 sterren
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1 ster

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3,0

Alle reviews

(45)

1 review in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

excellent service

used this company for many years i deal with Ronnie very professional always keeps my updated on the energy market and find the best deals

12 juli 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great company

Great company! Takes the hassle out of switching by taking care of everything for you. Always had great savings using this company! Well done keep up the great work!

17 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid energydundee

Sorry, but I am not letting you away with this. I did not say you advised me to move to V4 seven months ago. You advised me two years ago and it took me seven months to get out of the contract you recommended. During this time I had four weeks with no broadband. You did precisely nothing to help me resolve the situation apart from not reply to emails and calls. If Ofcom were not so toothless I would have complained to them about you. I still might to the trading standards authorities. My utmost apologies to you for having appalling service and for being such a disreputable company.

8 juli 2024
Review zonder uitnodiging
Logo Energy Dundee 4 U Ltd

Antwoord van Energy Dundee 4 U Ltd

Hi Peter. My apologies if I read your comment wrong. I can assure you emails are responded to as it is myself personally that responds. If you’d like to discuss the matter further please contact the office on 01382 250449 I will personally discuss this situation with yourself and we’ll do everything we can to help. It sounds like it was your provider that caused the problem and not ourselves. Again my apologies for any negative experience you’ve had.

Beoordeeld met 1 van de 5 sterren

Avoid Energy Dundee.I was told lies by…

Avoid Energy Dundee.I was told lies by agent about Utility Warehouse regarding my energy switch,I told him you need to take out another service with them along with your energy and he said no not ant more then I received my bill for energy and mobile eventually came to a compromise with U/W

25 juni 2024
Review zonder uitnodiging
Logo Energy Dundee 4 U Ltd

Antwoord van Energy Dundee 4 U Ltd

Hi Ian, very sorry you had a bad experience. I can assure you all advisors are fully trained on all product and service benefits. If there was misinformation given by an individual agent, this would be dealt with in the harshest of ways as we do not condone that here. If you had made this complaint directly with ourselves we also would have arranged suitable solution. Our utmost apologies.

Beoordeeld met 1 van de 5 sterren

Pressured into Contract

Currently support a 79 year old woman to leave her unsuitable contract, arranged by Energy Dundee, with Utility Warehouse (energy and mobile phone package), which she was pressurised into before Christmas 2023.

Energy Dundee 4 U staff pressurised the woman into an energy/ mobile phone deal, even when the woman repeatedly said she doesn't use a mobile phone. The staff member kept saying this was the best deal.

The woman rang Energy Dundee again to say she was not happy with the package during the cooling off period, and was told it was the best deal and if she wanted to stay with her present energy supplier it would cost more than UW.
The woman then tried twice during the Xmas period but office was closed and during this time, the Utility Warehouse contract had started and the woman was trapped into this contact.

Energy Dundee pressurised the woman into this, using jargon and speaking very quickly, which caused confusion.
It has caused extreme amount of anxiety and stress, which has impacted on her health. And has cost her a lot of money to exit early from her UW contract.
Would not recommend - don't care about their customers

1 januari 2024
Review zonder uitnodiging
Logo Energy Dundee 4 U Ltd

Antwoord van Energy Dundee 4 U Ltd

Hi Mary. I am really sorry this individual had a bad experience. I can assure you we do not use high pressure sales tactics. Most of our customers are over a certain age and we help thousands of these individuals save hundreds of pounds every year on their utilities. All our calls are recorded and I would implore you to make this complaint directly to ourselves and this will be dealt with in the harshest of manners if correct. We very much care about our customers. 99% of our orders placed are from previous customers and if we didn't care we wouldn't have such a high statistic. My sincere apologies to your friend and again please call the office on 01382 250449 and we will investigate straight away.

Beoordeeld met 1 van de 5 sterren

High pressure sales tactics targeting vulnerable people

This company likes to target elderly people who find it hard to say no. My mother-in-law has told them previously to stop calling and they've recently started again. Despite her saying again that she didn't want to speak with them the girl was very persistent and insisted on calling back which my mil found very upsetting.

28 maart 2024
Review zonder uitnodiging
Logo Energy Dundee 4 U Ltd

Antwoord van Energy Dundee 4 U Ltd

Hi Sarah. I am very sorry this is the impression you and your relative have been left with dealing with ourselves. If a customer wishes their information to be removed from our systems please email enquires@energydundee4u.co.uk and this will be done instantly. Again sincere apologies about your bad experience. We have an amazing relationship with our customers and we thank them all for their support over many many years!

Beoordeeld met 1 van de 5 sterren

Stay well clear.

Stay well clear they keep calling me to change energy supplier.

26 maart 2024
Review zonder uitnodiging
Logo Energy Dundee 4 U Ltd

Antwoord van Energy Dundee 4 U Ltd

Please email enquiries@energydundee4u.co.uk and your details will be removed from our systems instantly. Our sincere apologies for any upset caused.

Beoordeeld met 1 van de 5 sterren

Served me right - I should have known better than to trust then.

I was perfectly happy with my energy company and had decided not to use Energy Dundee again as I had a bad experience last time, so stupidly was lured by the fact I could change from one provider to another and the early cessation of contract fees would be paid - this amounted to £1106 and new provider would only pay up to £400; I had therefore to cancel the internet & telecoms part but the energy and mobile phone had already gone through; so instead of saving money things have been more expensive - the only people to profit were Energy Dundee!

28 februari 2024
Review zonder uitnodiging
Logo Energy Dundee 4 U Ltd

Antwoord van Energy Dundee 4 U Ltd

Dear customer. We are very sorry you have had this experience. Please call our offices on 01382 250449 and we will do our best to help resolve this situation with your current telecoms provider.

Beoordeeld met 1 van de 5 sterren

Basically an agent for UW.

Currently I'm an Octopus customer and they have tried to swap me to Utility Warehouse with quotes such as
"Recommended by Martin Lewis".... no they are not
"We'll never go above the price cap"... we'll doh, isn't that the point of a price cap.
They quoted my current rate and the utility warehouse rate but used the "I'm not sure if they include VAT". Im guessing that utility warehouse didn't and Octopus did!!!

Said they could save me £80 a month.
Now that is a blatant lie!!!!

I feel sorry for the employees really. They've changed my gas/electricity before (I assume legitimately) but since the price cap came in, all gas/electric is basically the same price, so their business model goes out of the window.

Now resorting to switching people for no reason.

Don't believe them. As other reviews have said, I think they are now just agents for Utility Warehouse.

BEWARE... research before using their recommendation (which I'm betting will be Utility Warehouse)

15 december 2023
Review zonder uitnodiging
Logo Energy Dundee 4 U Ltd

Antwoord van Energy Dundee 4 U Ltd

Hi David my sincere apologies for your bad experience and thank you for your support in the past taking our advice and making savings on your utilities. Tariffs available from suppliers like fixed rates can be over the price cap just so you are aware. We are always completely transparent with our customers and I implore you to make a formal complaint by emailing enquiries@energydundee4u.co.uk and we will investigate this immediately. Our sincere apologies again.

Beoordeeld met 5 van de 5 sterren

Revolutionizing Convenience: Smart Meters are a Game-Changer

I wholeheartedly recommend the switch to smart meters, and here's why Energydundee4u deserves your consideration. Living with traditional meters tucked away under the stairs made readings a constant challenge. Opting for smart meters with Energydundee4u proved to be a transformative decision. The installation process was seamless, and their team's commitment to customer satisfaction was evident throughout. Now, with real-time monitoring through an intuitive app, I can effortlessly manage my energy consumption without the hassle of navigating hard-to-reach spaces. For unparalleled convenience and outstanding service, Energydundee4u is the smart choice for modern energy management.

29 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, really well explained,felt looked after for the whole process, much easier than I thought, very happy with the annual saving.

24 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I recently experienced outstanding…

I recently experienced outstanding customer service with Energydundee4u as they went the extra mile to help me set up my broadband router. The level of dedication and expertise displayed by their team was truly impressive. From patient guidance through the setup process to ensuring a seamless connection, Energydundee4u surpassed my expectations. Their commitment to customer satisfaction sets them apart, making them my go-to choice for any future tech needs. Highly recommended for their exceptional service and personalized support!

28 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Switched my mums energy across to you…

Switched my mums energy with your guys help and we ended up getting an excellent deal on the broadband too! She is a very low user on her energy and they were able to cut her standing charge in half. Very pleased to say the least. They switch everything without any hassle and the agent that's looking after us has been monitoring everything and keeping us right and updated on every part of the process. Even got a mobile deal that works out to not actually cost us anything. Been getting calls yearly by Kristie for a long time now and we always welcome her call as she's saved me so much money. Even when our supplier went bust she kept us right. Thank you guys.

3 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good company

Have used this company for a few years, very pleasant staff and very friendly. Always get me on the best deals and even with the price rises they keep in contact with me occasionally to check up.

8 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I can't speak highly enough of Beat

I can't speak highly enough of Beat the Energy Price Rise! Their bespoke service for consumers in the UK is a game-changer. The personalized attention I received was outstanding. The team took the time to understand my specific energy needs and preferences, ensuring that the options presented were tailored to my household. The level of detail and commitment to finding the best possible energy rates for me was impressive. Thanks to Beat the Energy Price Rise, I not only saved money but felt confident that I made an informed decision about my energy provider. I highly recommend this service for anyone who values a customized approach to managing their energy costs.

22 november 2023
Review zonder uitnodiging

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