Engage Credit Reviews 

A pleasant experience speaking to the person who answered the phone.
We went through security and she was able to answer my questions efficiently.
She was also very compassionate and listened to what i had to say.
She also asked for my permission to add to the system my disclosure.

The person I spoke to was very courteous nd helpful

The call was answered promptly

Alina was incredible, so helpful and kind! Much appreciated

Called with a few questions relating to my mortgage and within 5 minutes, Abbi had answered all of them in a friendly and professional manner. First time I’ve had to call, and compared to a lot of companies these days, it was a fairly painless experience. 👏🏻👏🏻

The lady was courteous and polite and very helpful

Helpful, efficient and understanding of the problems that we are experiencing.

I would like to express my appreciation for the exceptional service I received from Engage Credit throughout my remortgage process. The team was consistently helpful, responding promptly to all my queries and efficiently providing any information requested.
The customer service was highly reliable across all the advisors I interacted with. Most recently, Abi handled my queries with a professional, friendly, and welcoming approach, always taking the time to address my concerns without being dismissive. This level of service was consistently demonstrated by other advisors as well, indicating a standardised and genuinely customer-focused approach, a rarity in the industry today.
Based on my experience, I would not hesitate to engage with Engage Credit again in the future and would confidently recommend their services to others.

You do not have much idea about customer service. Your website talks about help but in reality you offer no proactive help at all.

The lady I spoke to was extremely helpful and knowledgeable.

Lovely to find a company with operatives that you can talk to on the telephone ...A massive 10 out of 10 for the lovely lady who sorted out my query in a flash ...

Customercare outstanding

Very helpful staff who dealt with my issue efficiently and with understanding.

After negotiating the maze of selection options. I spoke to a representative who was very informed and helpful. Got the answer to my request. Very painless really.

Easy access to account. Kind respectful call handlers

The staff member on the phone was extremely knowledgeable
He understood my needs and he provided a swift organisational fit to cater for my request .

Phone call answers on two seconds yes ! literally

Amazing service

Highly recommended financial institute

And a massive thank you to the consultant I spoke today

Sorry I did not catch their name

Keep it up

DO NOT USE. AVOID LIKE THE PLAGUE. I am not a landlord but a prospective tenant and I am forced to write a review for these awful people due to how bad they are. I have been waiting for 5 months to rent a flat. This vindictive malicious company breadcrumbed my landlady requirements to gain consent for me to rent so that she would get frustrated and rent it out regardless of the ridiculous hoops they require you to jump through so that they could play for repossession. Even after them taking her to court without following proper legal procedure (3 days notice!!) and having completed all of their "necessary requirements" did they still refuse to give her consent to rent. Our landlady has been forced to remortgage her property just to be able to rent it out. And now at the tail end of trying to get out of their horrible grasp they have failed to provide us, within the legal time frame (7 days), with a receipt that the new lenders have paid them off. We started this process at the beginning of July, so this whole rigmarole has taken 5 months! (AND COUNTING) If only they had a physical office...

Just received my letter on my interest rate following the change in the BoE base rate. My interest went down but my monthly payments went up 😡
When I rang and asked why it had gone up I was fed a load of rubbish about the Sonia rate.
What’s the point of the BoE reducing the rates if the savings are not being passed on.

It made me put a star rating but it is not at all even a 1 star rating

This company have literally ruined our life!
I can’t believe they can do this to good hard working people!
We have pleaded with them but they are taking everything my husband,
Myself and our kids will be on the street soon due to this money grabbing dodgy company.
All of these people on here need help but where can we get it?? Pepper gave our mortgage to this horrible company and put the interest up so high it’s so unaffordable. Not sure how these people sleep at night.

Rubbish , you reply to say let’s talk and call this number but YOU DONT HELP, YOUR TAKING THE LIVES OF
INNOCENT FAMILIES BY CAUSING
STRESS AND TAKING EVERYTHING AWAY FROM THEM , YOU THINK ITS OK! why be so money grabbing it’s NOT FAIR AND NOT RIGHT!!
Not sure how you people sleep at night.