English Elm Reviews 1.557

I am furious and disappointed about my order on Saturday. I asked if an item was in stock. I was assured there were 5 items in the manufacturers warehouse. I ordered the item 29 MINUTES later, and low and behold----received an email that it was magically OUT OF STOCK. I simply do not believe 5 rugs were sold in 29 minutes. This seems to be a pattern per the Better Business Bureau website and other negative reviews. they can hold your money while this item is on backorder, so it must be advantageous to them, or they have a very poor supply management system.

Although there was a delay in shipping due to lack of stock, I appreciated being kept informed
It all worked out well.
The pricing and packaging were very good.

After reading negative reviews related to late orders, I checked before ordering whether the item I wanted was in stock. I received a quick response that it was on back order, and a new shipment was due from the manufacturer in a few weeks, with only a few pieces still available. I decided to risk it. English Elm responded quickly to my inquiries for updates and, while it took a little longer than anticipated, they cannot send what they do not yet have. I am pleased with my purchase, it's just as described. I don't think we're used to websites these days that don't show "out of stock," which may account for so many negative reviews about having to wait for items.

i dont really know what would be better than faster shipping.

The desk was packaged very well.

My cheetah on acrylic stand was just what I was looking for!
Ordering was easy and item areived sooner than expected!

Beautiful rug! Better than expected.

The rug is super cute and exactly as described. Would absolutely order again. Very well-priced and so clean and unscented, we just rolled it right out and started using it!

The item I ordered was delivered promptly. And the price was reasonable.

I ordered a lounge chair and ottoman! Paid extra for secured shipping! At the day of arrival, I was told that the ottoman was unavailable!!!!!! Poor business practices! Poor communication, poor customer service! Will never do business with this company And I would not recommend this company to my dog!!!!

kept me updated even though the rug was sold out after i bought it and kept me in the loop about restocking.

Easy from beginning to delivery.
Love the quality and beauty of our chair.

Purchased one of these lamps but couldn’t locate a mate anywhere. English Elm gave me clear & honest information on when it would arrive. We had a bit of a wait, but it arrived beautifully and before it was scheduled to get here! Thank you, English Elm!

Easy ordering and fast delivery.

Great price, quick arrival with updates, well packaged, beautiful rug!

The Chelsea House Chinoiserie Jar is lovely! The price was very good, and by far priced less than than others offering the same piece.
There was a short delay in shipping due to a backorder from the manufacturer.
I received notice of this shortly after placing the order. The Chinoiserie Jar arrived within approximately 2 weeks from receiving the notice of delay.
The Jar was well worth the short delay...it is beautiful!
I am very pleased with this purchase and would definitely order from English Elm in the future!

the rug was too big for my room and English Elm asked me to pay shipping to return. shipping was twice the cost of the rug so now I have a rug I can't use.

English Elm appears to have seen this review and commented that I should reach out to Customer Service. Which of course I had already done and they did not help me/told me I'd have to pay the shipping cost to return.

Delivery was fast, item was exactly as pictured and described!! I will buy from English Elm again!!!

I really like the color of the loveseat fits perfectly in our TV room and very comfortable. Good communication about when the product was going to arrive. Good experience all around would buy from them again.