English Elm Reviews 1.557

Everything went well, finding what i wanted and checking out was an easy process.

When I initially saw this chair, it was one price. When I went to order it two days later, it was $15 more expensive. When I emailed the sales department about the price difference, no one got back to me. When I emailed the sales department to say that I would order five more chairs at the original price that I saw them for, again, no one got back to me. As a former manager in retail, English Elm has a lot to learn about customer service!

SLOW SERVICE
I have not yet received the order. My experience.... English Elm is slow.

Before buying - ask yourself - would you buy from a website that does not have a contract us button for customer service?

Best price of anyone and delivered right to my door quickly

Here is the latest issue I had with EE. This is my email to them yesterday.

I'm very unhappy with the second back order that I have been given by English elm on this item. (a table)

I first ordered it back in like October or November. And although it was live on your website I ordered it, I was told that is back ordered.

English elm offered me a refund instead of a back order.

*** PLEASE GIVE ME THAT REFUND NOW.

Instead, I used my kindness and patience to accept a back order delivery date in February.

Well February came and the email I was sent is frustrating. It says there has been a SLIGHT DELAY in my order which will now be fulfilled in April I'm told. And the email blamed supply chain as though that's a thing like it was during covid.

Late last year every big box store was backodered on this item too, Home Depot in Walmart for example.. But they have had this item in stock since January 1st. What's up with English Elm?

I didn't want to buy from a big box store and bought from your store instead. The kind of service I have been provided on this item by English elm illustrates why big box stores are so successful.

They literally sold me a piece of furniture, charged me and sent me an email that they no longer had the item in stock. They suggested i add myself to a back order list. This company is a fraud!

I had to inquire about the availability of a chair before I ordered it. They responded quickly to my questions. After I ordered the chair (last one in the warehouse) it arrived in less than 2 weeks. It was in perfect shape and easy to put together. In other reviews I read, people complained about the lack of notification around when items shipped. I did not receive any notification that the chair had shipped so I was pleasantly surprised that it showed up so fast. I did receive an email after the chair arrived that they would be shipping my chair soon, lol, so I let them know I had already received it. I would order from them again.

I had a great experience with English Elm but their shipping communication was a little clunky and I could not tell when my mirror was going to arrive. However, I received a text from the deliverer that seemed odd so I called them and once I called them, it was a great experience. However it was very confusing on the front end.

Our rug came in sooner than we expected which was a wonderful surprise since I was excited to get. It came packaged nicely and was in great condition after opening .

Looked exactly how I expected and love it in our space

Even though it took 4 months to get my item, the company was always responding to my emails immediately and keeping me updated throughout the wait.

Easy to buy and I love the blanket. It's warm and beautiful!

The table is even more beautiful than pictured! and well packed and delivered flawlessly...

Excellent website presentation which made selecting a rug a very fun experience. Shipping was fast and the rug arrived in perfect condition. Best thing of all, is that how good it looks in person. In other words, the appearance and quality exceeds our already high expectations.

Package came damaged still waiting to find out what they’re gonna do about this

Shame on you, English Elm. You accepted my payment over a week ago for a rug that I am just now being told doesn’t exist. My order # is ORDER 11501243854. Call me and make it right, and I will change my review. Bad business form.

The communication was awesome

They are extremely dishonest.
I purchased an item from them on 12/22 and tried to cancel it the same day using their email provided on the website, and got no response. I copied and past the same email into my Gmail and sent them a message and the email was returned undelivered. How can you cancel within an allotted time when the email doesn't work and it's the only way to cancel according to their cancelation policy?
Ontop of that they say items must be canceled before the shipment process starts but apparently the shipment process starts the moment you purchase an item. This is a very dishonest practice, making you think you have time to cancel when you really don't. Purchased on 12/22, sent the cancelation request on 12/22 moments after purchase with no response, then finally got hold of them and they say i missed the window and the item was shipped 4-5 days later. How is this trustworthy. I don't usually leave negative reviews, but this is a scam if i ever seen one.
I have been disputing this with my credit card company and because of how they worded their policy its difficult to deal with them.