Equipo.co.nz Reviews 

Good range of items. Some confusion re delivery was quickly sorted by them and still effected the day after ordering. Thanks!

Great prompt service and the product was reasonably priced and exactly what I wanted.

Super fast delivery and quality product. Highly recommend to all!!!!!!

Quick delivery and the cable fast charges. Great communication. Cheers

Ordering process was simple, HOWEVER the after-sales care was seriously lacking. I ordered and paid for items based off of the website, two days later I got an email from the sales team to say that they had made a mistake on the website and a product I ordered was not in stock. This was an error on their part. I picked a replacement product to which there was a price difference. They then sent me another invoice to cover the difference. The difference was $14. One would expect a company to act in good faith and given the delays already ship the products. They waited for the invoice to be paid. When I complained to the sales team about their lack of good faith for such a small difference they offered me a refund of the shipping amount. I accepted this as a resolution, but I have never heard from them since and I have not received said promised refund.

I have since been contacted by the company who agreed with my position. They were professional at this juncture and apologised for the inconvenience and frustration I received. They mentioned they have made adjustments to their processes now to prevent this happening to anyone else in the future. They also processed the refund back to me quickly.

I agreed as part of them sorting the issue out with me that I would edit my review and mention their positive moves as well as the negative.

Equipo has great service and communication. Excellent product (Fitbit band) exactly as described. Incredibly fast shipping from order to delivery. Many thanks.

So easy to order what I needed online. Packed securely and arrived safely.
I was able to replace my old headphone pads very easily by YouTube instructions. Sweet as

Great customer service after the product I received was faulty. They had a replacement sent and arrived the next day I would thoroughly recommend them. ✅

great service and great products, much appreciated!!

Good communication when NZ Post delayed delivery . Equipo were quick to respond and investigate. The strap I purchased is even more comfortable than the original one. Very easy to install. Loving the look and feel.

The straps are fantastic - fit perfectly and good quality, far better than I was expecting for the price.

Good quality, helpful staff ( especially Becky), Item delivered on time.

I mistakingly ordered the wrong product. Equipo was so prompt and helpful in arranging an exchange. My return package was lost by our amazing postal service! Without hassle or stress Equipo gladly followed up and organised the correct product be shipped out. This is what customer service is about.

Super quick there was only 1 day between ordering and getting my watch strap. Really lovely strap, I got a resin strap, fitted on easily.

Great Price, great product, quick shipping

As described, and excellent purchase, delivered in a flash and recommended to all!

I'm sceptical of online businesses but you can trust Equipo. Three months of back and forth with the original organisation for an authentic piece (the Monaco corporation distributes Casio replacement pieces) left me completely dissatisfied. I have nothing but praise for the proactive customer service, fast shipping, compatibility and quality ( for a price of a knockoff ). I will be purchasing from them again.

Good product. Speedy delivery.

Great service, with clear prompt communication. Product is exactly what was shown and worked perfectly.

Fast friendly service and delivery. Good product