Ergodebooks Reviews 

Like many others, the book never showed up from Ergode Books (after 6 weeks). This shop seems to have a pattern of this type of deception. I was lucky that I purchased it from an "umbrella"/aggregator company on the web (Biblio) and they refunded me right away when I contacted them.

Stay away from Ergodebooks!!!!!

Ordered a collectors edition book, hardback. Was sent a regular paperback which would have cost £18 less on amazon and here the next day. No reply from the store. Would be 0 stars if it was an option.

Not even a one star if I could. Scam company. Ordered on line and no despatch notified at first. After a month upon enquiry updated with tracking for First Flight Global shipping. Tracking only showed attempted pick up on 30.09.21. When queried, it suddenly changed to intransit. Then suddenly changed to delivered. NOT delivered. Going to make claim with PayPal. Don’t use them.

One week ago I ordered online from this Houston based company one $9 book plus $4 shipping, and paid with my Visa card. Not surprisingly, I haven't received book yet, nor any tracking information, but suspiciously today 7 fraudulent charges totaling $1,054 all from from Houston TX area appeared on my Visa account. To protect me from additional fraud, bank cancelled my credit card, BEWARE !

I ordered a book from Ergodebooks through Biblio.com where they had a "drop ship order" label next to their name. Ergodebooks said they shipped the book, but refused to provide tracking information. After two weeks when tracking still had not been provided and the book did not arrive, I contacted Biblio.com who issued a refund. Ergodebooks sent me an email blaming the post office and saying the package was "lost." Clearly from others' reviews and from research I did, this is their modus operandi. They take the customer's money whether they have the book or not, and will only refund when forced to, claiming it's the post office's fault. A terrible company with a business model meant to cheat customers.

Reading so many bad reviews here, and after a almost two months of waiting, I think I should come back and share my experience with this seller. After so much searching for a book printed in 1980, it was not without suspicion that I found an copy, described as new, on Abebooks, sold by Ergodebooks. I ordered a copy and two weeks later I received and email from amazon.it_at_supportingbuyers.com, it was related to my order but the words "Ergodebooks" or "Abebooks" were nowhere writen on the text. I found it suspicious and then started doing some search (that's when I found the reviews on trustpilot). Sending emails to the seller resulted in nothing but pre-writen responses, and after some time I was ready to ask for a refund, when one day I received an email with the tracking number (which I had asked before, but was never provided). Could it be that it was not a scam? And then I waited a some more time to the package to arrive. To my surprise the book was delivered today and, to my astonishment, like new, except for some dents on the cover. Maybe they are just realy bad with their logistics and despite the long time it took, I'm just glad to have my book.

I should have read the reviews. 80% bad reviews. I ordered a book. The book never arrived. I was never contacted by Ergodebooks. So a month later, I contacted Ergodebooks and complained. They said that they destroyed the book. Although they said that they would refund me....They never did. Buyer Beware. This company will scam you.

Update- Company finally did refund me. Company apologized.

I ordered a book and used PayPal so I would have some level of buyer protection.
I placed my order and never received an actual confirmation from Ergodebooks, just the PayPal receipt.
I contacted them when I hadn't heard anything and was given a default "we will look into this" response.
I told them they had 24 hours, or I would report them to PayPal as a fraud.
They then refunded me straight away after that, with no other explanation. This is website and company are a fraud! Do not buy anything from this website.

I will be filing a claim with Amazon. I used them as a third party seller for a book which was to arrive Aug 4 and is still nowhere to be found. When I emailed then asking for a refund, the told me “probably a neighbour took your book”. But the order on Amazon just says “shipped”, not “delivered”. Don’t use them - they suck. 👎

Free shipping means no tracking. I think this company sells a book to more than one person and says the book has shipped but not necessarily to YOU. I think the company uses the customer’s money to invest for the weeks it has it and then refunds it when you request it. They seem too willing to say “package lost by postal service” and refund money. They’re bringing in hundreds if not thousands of dollars a day, making interest or more off it for a number of weeks and then “refund” your money after they’ve made they’re money off it. Very suspicious. My $45 book never arrived and after six weeks I requested refund and was told it was on its way back to my account and would take a few days. Sad.

Advertised a book on biblio i wanted to buy (big black by simon myles), i ordered this book and received big needle instead. I won't take any further action, because it's not worth it, but i will never buy anything from ergodebooks again

I purchased a used book from Ergodebooks in July 2021 as a gift. I paid $81.98. The recipient opened the book and discovered an invoice for $18. I contacted Ergodebooks and provided them with a copy of the $18 invoice. They basically said too bad you agreed to pay $81.98. I have since found the book on multiple websites for $8 or $9 + shipping. DO NOT USE THIS VENDOR - DO YOUR HOMEWORK.

Tip for consumers:
DO YOUR HOMEWORK FIRST. ERGODEBOOKS CHARGED 10 TIMES THE PRICE OF OTHER VENDORS. THEIR CUSTOMER SERVICE LINE AT 1:30 pm EASTERN SAYS NO ONE IS AVAILABLE.

I had a great experience with ergodebooks. My order was international from USA to Australia. My product was very reasonably priced, and arrived within 24 hours of the expected delivery date. It was very well packaged, and delivered to my doorstep. I was continually updated with emails regarding my purchase, and the expected delivery time,reassuring me my product was on the way and should arrive on or close to the estimated delivery date. I cannot fault ergodebooks, and would not hesitate to purchase from them again, and hope I have to opportunity to do so. Thanks ergodebooks for the wonderful service.

I ordered a book from Ergodebooks 7 weeks ago and still have not received it even though the expected delivery date (6 weeks from placing the order) has passed. They did refund me after a few emails back and forth with them maintaining they had dispatched the book the day after I’d ordered it, even though the tracking didn’t move from ‘Dispatched’ to ‘In transit’ status in 7 weeks.

I ended up ordering the same book from World of Books and it arrived within 2 days. I would not recommend Ergodebooks or their related companies at all - do not use if you actually want to get the book you’ve ordered.

I'm so pleased I read the Trustpilot negative reviews. I noted all their books were £71 - very expensive. I looked up their land address and on Google maps, it looked a bit strange. I was scammed the other week by another 'shop' that took my money and didn't deliver. Tip: type in the business name and 'review'.

Don't even consider trusting these shysters with your cash. I hadn't read the Trustpilot reviews before placing my order, naively thinking that anything connected with ebay would be kosher, big mistake! I won't bore you with the details as I can afford to lose twenty quid as a one-off sting but, just in case you were considering spending a reasonable amount, steer well clear of Ergodebooks...their reviews are terrible for a reason.

I purchased a $60 out of print book from Ergodebooks through Amazon. It arrived damaged with no bubble wrap or even paper in the box to protect it. When I sent pictures to Amazon they refused to help me unless I went through the seller first. I asked for a replacement and Ergodebooks was being extremely dodgy and avoiding all my questions about a replacement. After 8 weeks of stress I filed a refund claim with Amazon and immediately Ergodebooks emailed me and asked me to remove my claim for a 40% refund. I was so close to accepting because they kept guilting me and talking about how their business is their livelihood until I got on here and saw all the reviews. Boycott them.

Edit: I filed a claim with Amazon and got a full refund that came out of ErgodeBook's pocket. Now they keep emailing me demanding I send the damaged book back to them (when Amazon said I can keep it!) no doubt so they can scam someone else with it. If you got scammed by them through Amazon file a claim and get your money back. Don't let these fraudsters get away with it.

UPDATE: I have updated my stars from 1 to 4. I persisted to email. They again went through. I was offered 40% refund and to keep the book. I declined as I could not use book 2 without book 1. I was then given a full refund. Customer service was good at the beginning and good at the end. It appears there was a customer service glitch in the middle of my issue.
1st REVIEW:
I received only one of a two volume set. My phone call was never returned. I was told by email they were looking into this issue. Now the email address we have been communicating with can no longer have mail delivered to it. Emails are now undeliverable!

I bought a book from them on Abebooks one month ago. They provided a USPS tracking number, which had no movement (comes from a third party shipper). After some days I contacted them, they always answered nicely and in a couple of hours. They said at first that they would refund me, but if I could maybe accept another book of the same price range, since $11 was a big loss for them. One week later I asked for a refund and they literally stopped answering me. Ghosted like a teenager. This is obviously a scam company, do NOT buy anything from them.

I ordered an overpriced book from them on Amazon.ca. An hour and a half later in the evening (EST), I decided it was needlessly expensive so I cancelled the order through Amazon. They sent me an automated message that had nothing to do with the cancel request stating that "We would like to inform you that we are closely monitoring your order along with the developments of corona virus (COVID-19)".
I sent another cancellation request and this time they informed me that their shipping was automated and it was too late. I complained to Amazon and they agreed with me that Ergodebooks should at least cover the return shipping as their behaviour did not seem straight forward (ignoring the first cancel request).
After adding a suspicious restocking fee (15% of the book's price to put it back in its place), their automated staff insisted that I should pay shipping. At my wits end, I was about acquiesce and pay shipping and restocking until I stumbled upon reviews on this site which coincided with my own humble experience. I took it up with Amazon and they refunded me the full price including shipping and told me to do with the book as I pleased. For this reason I highly discourage doing business with Ergodebooks. That being said, I did order a book from them previously and it is still late. Therefore, ordering from them is a gamble. If you end up having to deal with them, it is a real hassle.

Edit: The book that I ordered previously still hasn't arrived. I confused it with another order.