Ergodebooks Reviews 

This business doesn’t seem legitimate. I waited two weeks with no tracking information or updates on my purchase. When I tried calling the phone number listed, no one responded. Because of that, I disputed the charge with my credit card company.

Only after I filed the dispute did they finally reply, saying they’re a small business and that I needed to close the dispute in order for them to issue a refund or ship the order. I contacted my credit card company to close the dispute and emailed the merchant again — and once again, I received no response.

They still have not refunded my money, and I have not received any further communication from them. Be careful — this feels like a scam.

I paid $170 Aus dollars for a bible commentary, but never received it.

I got a textbook for $89 in "good" condition from this seller. what arrived was an amazon order for $55 and the book is in HORRIBLE condition. The back is being held together by office tape and all the corners are bent. The sticker on the back says "acceptable" which means this book is on its last life. yes, the pages are in normal condition but it's the fact that I paid for a book in GOOD condition for almost $90, not $55. I tried asking ecampus for a refund but they told me I needed to contact the seller. It's been 3 days and no response and my textbook credits literally expire in 4 days. I'm so upset.

Ordered a little mermaid book. The book was in excellent condition but even when I put new batteries in the sounds didn’t play. Tried different brands of battery none of them worked

I ordered this book from Biblio.com who sells this company's books. Ergode listed the book as in "good" condition and never mentioned that the books was missing the dust jacket. The spine and cover corners of the book are torn and frayed. This is not what "good" means from other companies. At times they are listed as "good" but mention that the dust jacket is missing. In addition, there is a large label and packing tape across the front ot the cover which cannot be removed or it will the paper off the cover. This book is "acceptable" at best.

Site says this can be done in 7-10 business days. This is the reason I went ahead with ordering. Tracking says coming beyond this and therefore, arriving late for birthday party recipient. Very disappointed.

I ordered a book from them, through Biblio, listed as new. When I received it, it was clear that it was a "print on demand" version: the text was oversized for the page, and ran into the center. I took photos, and requested a return.

Biblio was responsive, and suggested to Ergodebooks that I just be refunded. Ergodebooks took a while to respond, and first demanded that I attach photos (which I had already done), then said there would be a restocking fee. When I pointed out that the book was unreadable and that I had already provided photos, they then sent a return label and said I would be refunded immediately once the book was received.

I had suspected that they had fulfilled the book from Amazon (because of the print-on-demand nature), and the return label was indeed for an Amazon return center. I use Biblio as a way to avoid Amazon and Amazon's used book seller (AbeBooks) so was only made more irate by this.

I returned the book, tracking showed that it was received. I did not receive a refund.

In the end, Biblio refunded me by listing the book as "shipment has been canceled". I never received any follow-up from Ergodebooks.

I had been happy to order from Ergodebooks in the past but will not do so in the future, and warn others not to do so either.

They despatched heavy book costing me £87 plus £16p&p, USA to UK in flimsy airmail envelope (so where does £16 p&p go???) with no packing or protection. Arrived battered, ripped and not in good state.
I requested refund but they they wanted me to provide proof of return first so I generally felt discomfort. Also read reviews where others did not receive refund after return so I opened a Paypal dispute instead as trusted that process.
Ergobooks kept asking to close it and they would refund immediately but I did not trust.
However, despite many replies to Paypal and providing all evidence requested - even a video of me posting it at drop off parcel boxes (InPost) Paypal somehow found in Ergo favour. I am appealing Paypal decision as they gave Ergobooks several options to reply and sometimes weeks. Paypal gave me 3 DAYS and then closed without notice and despite stating I can appeal there is no appeal option. Back to Ergo... They have neither refunded me via Paypal or directly as promised. They have ceased comms with me.
Please avoid like the plague as they will stiff you over.
I will get my money back, I am like do with a bone and Ergo are definitely my bone so I am confident one or other. I can only guess they've told Paypal a pack of lies about return as I cannot see how on earth Paypal have found in their favour. So there is a warning too!

Ordered a book to the UK via Amazon. Book never arrived, got in contact through Amazon to let them know the book hadn’t arrived. They respond with the same generic email each time telling me they shipped the book out the next day, sent me several emails regarding my order etc. Despite several requests to see the shipping/tracking information and the evidence of the several emails that were sent to me they fail to do so, and just respond with the same generic response ignoring my request.

I don’t think the book was ever shipped in the first place. Avoid this company.

Don't waste your time and money. Bought a book as a gift from them through their Amazon store and 8 days later I receive an email saying my order was cancelled. the book being marked as unavailable from them on Amazon is somehow still in stock on their own website...at ten times the price id been charged. Never any updates from seller whatsoever before the cancellation. After checking on trust pilot a lot of other users have had the same issues. Will NOT be purchasing from them again and absolutely do not recommend this company. Very disappointed

Ordered a how-to book on making 3D comics for my son. Book arrived marked up and missing the 3D glasses and wipe - off pen listed in the description. Multiple pages were drawn on, basically rendering the book unusable. What's worse is nowhere in the site's description did it say the book was used. I was under the impression I was buying a brand new book.

I have tried multiple times to contact customer service about this, and have gotten nowhere. I couldn't give this item zero stars, but that's what it deserves.

I think it was intentional scam and I paid the stupid tax. I ordered 10 books for $21.30 per book. They sent me 1/10 and said order was complete. I emailed and didn't hear back until I disputed CC charge. Then the refunded my 80% of money so I ended up paying $42 for 1 book when market price is in low $20's. My bad for using a company I didn't know and not reading reviews. BUT BUYER BE WARE

I ordered two of the same book. One as a gift for my mother and another for myself. At first I only received one of the books. The book received was sealed and in new condition. Upon receiving the book I was excited to see it so I opened it and checked it out. I decided since I opened it that this would be my book. When I didn't didn't receive the second book I reached out to the seller. I left several voicemails and sent multiple emails. No response. Today I finally received the second book and to say it's used is an understatement. The book is not only used it looks like it's been thrown on the ground and hit by a Semi truck. I can not gift this book to my mother! Again, I called the seller and again no response to my email or voicemail. Save you money people and DO NOT BUY from these people. Complete waste of money.

I would give less than 1 star if I could. I purchased a set of Harry potter books that were supposed to come in a chest like box. I received used hardcover books but no chest. The picture of the product showed the books in the chest. I emailed several times with no response. When I finally cussed them out they responded with a bs answer so I emailed them again and they have ignored my emails. I will NOT do business with these frauds again and I encourage anyone else to avoid site like the plague. They are ripping people off with misleading product descriptions/pictures. Totally unhappy.

Scam sellers posting random cheap items do that it marks as delivered, nothing in box to say where it come from by the time you realise you have been scammed you no Linder have the box and the company have you in random conversations, they are absolutely aware of it and do nothing, stay clear from this company

Bought book through Amazon. After waiting couple of weeks for it when it arrived it was damaged. Probably caused by Customs opening package. It was only when Amazon stepped in that I got my refund for the book. It took another 2 weeks to get compensated for the postage to return it. Again through Amazon. All I ever got from Ergode were standard letters promising action which never happened. I wouldn't ever use them again.

September 18, 2025 I ordered 3 hardcover Washington Irving stories in a protective hard cover. When my order finally arrived the protective outer hardcover was broken, though the three hardcover storybooks were in excellent condition.
However, as I wanted to pass this set down to my grandchildren I expected its illustrated hardcover to be in mint condition as no issues had been mentioned online at the time of ordering.
I requested a replacement from Ergodebooks saying I'd return this set. Initially I received a 5% refund, but no offer of replacement. When I replied I wanted to return this set & have it replaced, they then offered a 20% refund. It became clear that they weren't going to replace the damaged set I purchased. I took photos which I submitted when requesting the replacement, but it didn't seem to matter. They aren't a responsible company, I'm sorry to say. I wish I'd read some online reviews & saved myself the cost and disappointment.

The book was as described and the shipping was quick and not expensive.

I bought a 'new' hardback from this company, intending it as a gift. It arrived with extensive notes and underlinings in biro. I sent it back and asked for a refund but have only been fobbed off in response and no refund has arrived. In my opinion, this company is completely dishonest and recommend others avoid it like the plague.