Eric Robinson Solicitors Reviews 

Dealt with Chantelle Bennett, she was very kind and helpful. I could always ask her for advice and she explained things in a very clear way.

I had the pleasure of working with Emma as my solicitor from Eric Robinson, and I can honestly say she has been absolutely amazing throughout. She consistently went above and beyond to ensure everything was handled smoothly, always responding promptly to any queries I had. Emma took the time to explain every step clearly, making the whole process stress-free and straightforward. Her efficiency and speed were truly impressive. Thank you, Emma, for your outstanding support and professionalism! And also a big thank you to Megan who also supported throughout.

I had a really positive experience dealing with Nayo on an employment matter. He was professional but also very easy to talk to, which made a stressful situation feel much more manageable. He took the time to really understand my situation and gave honest, straightforward advice throughout. Communication was excellent, and I felt supported every step of the way. I’d definitely recommend Nayo to anyone needing help with employment law. Thanks again for all your help!

We recently bought our home with Chantelle at Eric Robinson solicitors and honestly couldn’t be happier with how everything went. Chantelle was so easy to deal with from start to finish and made the whole process feel a lot less stressful than we expected.

Chantelle kept us updated along the way, explained everything in a way that actually made sense and was always quick to get back to us if we had any questions.

Chantelle was just really friendly, reliable, and on the ball the whole time exactly what you want when you’re buying a house.

Thanks so much for all your help, we’re so grateful!

Flawless service from Eric Robinson Solicitors on the purchase of our first property. Chantelle was incredibly professional and prompt with all lines of communications and requests - making the whole process very easy. Being first time buyers we had never had experience with solicitors and we are incredibly happy with the service we received.

We chose Eric Robinson expecting a premium service to match the price. That was a MISTAKE!

Sylvia Garcia handled our case with shocking incompetence, repeatedly asking for documents we’d already sent, being absent at key stages like exchange and completion, and failing to communicate who was covering our file. Her lack of diligence also led to an unexpected total of 2.5K in extra charges she claimed she “wasn’t aware of” and never disclosed upfront. We had no choice but to pay.

There was no apology, no accountability, and no recognition of the stress caused, on what should have been a straightforward, chain-free transaction. I dealt with this while heavily pregnant, and the experience was overwhelming.

If you’re buying or selling, AVOID this firm. Paying more does not mean better service, go elsewhere and save yourself the cost, stress, and frustration.

Used for conveyancing to sell a property - Emma and Megan were absolutely fantastic! My buyer's solicitor was a nightmare and I was very impatient to get the sale completed, but they did a brilliant job of moving things along. Really easy to deal with, excellent value for money and fab service. I highly recommend!

I used Eric Robinson for my sale and purchase and they have been, without doubt, the best solicitors I have ever used.

I have always had bad experiences in the past so felt apprehensive about the whole process.

Hazzra Huxford was professional, methodical and responsive. She moved things along as swiftly as she was able to, and provided updates in a timely way throughout. I really felt I was in good hands.

Towards the end of the process, Hazzra left for maternity leave and my file was handed over to Sylvia just before exchange - again, the service provided by Sylvia was excellent - putting my mind at ease, responding to queries and getting what was a long and messy exchange over the line.

Very grateful to them both and will not hesitate to recommend to others. Thanks both!

Eric Robinson acquired Merriman Solicitors in Marlborough, a professional, efficient friendly practice and have turned it into a faceless, non-communication slow organisation. Having recently instructed the practice I found them so difficult to deal with as there were long delays in responding to emails and in some cases no response at all, phone calls were only returned after chasing. In the end decided to cut my losses, pay their bill and walk away. Have since found another local practice who are interested and treat you as an individual.

I had a poor experience with this firm. Despite clearly instructing them not to proceed with a certain action to avoid extra costs, they did it anyway and added the charges to my bill. They also carried out a procedure that any competent solicitor should know is not accepted by the court, which meant I paid for something completely pointless. I would advise others to be cautious, as I ended up paying for work that should never have been done.

Amazing service , polite helpful and reassuring on our house sale and purchase
Our solicitor Chantelle Bennett I would recommend to anyone 10/10

I've used Eric Robinson twice now for conveyancing - Chantelle in particular - and I cannot fault the attention to detail, efficiency and level of communication provided. I will continue to recommend Chantelle and the service offered by Eric Robinson!

Emma and Megan were kind, informative and communicated well with updates regarding my transfer of equity. I appreciated that the majority of actions were achieved through phone and email, apart from when I chose to collect documents by hand. Thank you for your support.

AVOID - The attitude and customer service of these solicitors is beyond apalling. They do not respond to queries unless it is on their terms, if you ask them to treat something as a priority they want additional money. We ported our mortgage and because they did not understand the process for Halifax even though it was clearly written they decided to withold half of our profit from the sale and as this was 2 weeks before christmas we did not receive the funds until January. They speak to you like you are a child and are very patronising - They really are shockingly rude and unhelpful - Avoid at all costs!!!!

Miya was great to deal with at Eric Robinson Solicitors. Everything was explained to me clearly and she always came back to me quickly. We had a situation with our buyers solicitors where they were being very slow. Miya worked really well with our agent to push this through in the timeframe that we needed. Would highly recommend.

Miya at Eric Robinson recently supported us through both our property sale and purchase. She was consistently professional, courteous, and exceptionally helpful. Her guidance was clear, her communication timely, and she kept us fully informed throughout what became a particularly challenging exchange. Thanks to Miya’s diligence and proactive approach, our chain was able to exchange and complete within a very tight timeframe. We would highly recommend Eric Robinson Solicitors.

We have bought and sold through Michelle & the team at Eric Robinson in the last 6 months, and we have repeatedly been impressed at their diligence, persistence, attention to detail and positivity. On a number of occasions we feel Michelle went the extra mile in finding solutions to the hurdles we faced. They communicated brilliantly with us, and with the estate agents. And the result is that house buying and selling was a positive and not-too-stressful process. We would highly recommend.

They were helpful in sorting any problems out and keeping in touch.

Interacting with Eric Robinson Winchester Miya Smith was really disappointing. We were selling our house and Eric Robinson were the Buyer's solicitor. Our own conveyancer mentioned multiple times that he was receiving no replies from ER Winchester to his emails. Miya also missed the fact we had two title deeds so this introduced delay whilst she corrected that and she wasn't quick. Then there was what appeared to be the let's make simple things more complicated approach - Miya alighted on an exonerated issue in one of the title deeds and insisted on an indemnity insurance. I am pretty sure it came from her and not the bank. We hadn't paid out in the 31 years we had lived in the property which is pretty strong evidence it really was exonerated. Our neighbour also had never paid anything either and had identical clauses in their title deeds. So Miya's over zealous approach on a non issue caused a lot of email traffic and discussion around indemnity policies which no one needed. The conveyance went through in the end but I would refuse to deal with anyone in future using ER. Oh and yes, I did try and contact ER Winchester but they never bothered to reply so hence this review.

Hazzra Huxford has been helping us with our house move. She has been beyond outstanding throughout the entire process; professional, very efficient, trustworthy, supportive… I could go on! Thank you for everything Hazzra, you have helped us so much.