Eric Robinson Solicitors Reviews 

Emma & Megan were brilliant throughout our sell and purchase, responsive and diligent they ensured everything stayed on track.

Would highly recommend Eric Robinson for your conveyancing needs.

We used Eric Robinsons conveyancing department for the sale of our house and purchase of a new property. Our Solicitor was Samantha Gilby from the Bitterne office. Samantha was amazing. She was constantly on the ball, always contactable and reacted to queries very quickly. She was clear and concise with all the information. Buying and selling a property is very stressful and there is a lot of information that needs to be understood. Samantha made the whole process flawless, smooth and easy. There were no doubts from us whatsoever with the work that Samantha did for us. She made the whole process easy to understand and we totally trusted that she would get the job done. It's obvious that she works very hard and has her clients interests as her priority. I have nothing but praise for Samantha. She is a credit to your company and I do hope her work is recognised and duly rewarded.

Not kept updated. Sent info stating could get regular updates every step of the way via app…no updates at all on it. Important legal document lost after being physically handed to receptionist, causing unnecessary stress to an already stressful situation. Advised this would be highlighted to ‘partners’…was it…who knows. Would I recommend…no

Paid £852 upfront for will work. Months of chasing, missed deadlines, and nothing delivered.

We made a formal complaint on 20 Jan 2026 to Matthew Large and were promised a substantive response by 9 Feb 2026.

Another deadline they set themselves and missed, despite us following their official complaints process via their Dispute Resolution Department.

This followed a recent bereavement and the lack of compassion and communication has been, and continues to be, distressing and harmful.

Avoid at all costs.

I used the Chandlerford branch of Eric Robinson, and delighted to say they offered a superb service from start to finish, they kept me informed on proceedings with the property sale every step of the way, best Solicitor firm I have ever dealt with, and would have no hesitation in using again or recommending. Many Thanks to Terry, Kristen, Emma and Megan ***** Service

Absolutely amazing service Emma and Megan were an amazing duo ,nothing was to trouble they were polite, professional and needed loads of patience dealing with me .
Once again many thanks for your Sterling work
Glenn and Linda

We received outstanding service from Chantelle. Very quick responses to all emails, a fast and accurate quote, keeping us updated at every stage and willing to chase third parties if they were dragging their feet.

Could not have been better so would highly reommend Eric Robinson solicitors

Hello this is Andrew here and I finally finished work after a very agreeable redundancy with my company. Chelsea at Eric Robinson who worked on the documentation and process was superb :-)
Fantastic advice and explanation of everything that I could not determine.
The whole engagement was great and the final meeting and signing of documents was perfect.
Thanks so much
Andrew

I contacted this firm to prepare a new will after my husband passed away. From the outset, the process was slow and required constant chasing for updates. Despite meetings where my instructions were discussed, details were not properly recorded and I was asked to provide the same information more than once.

Communication was extremely poor, with long periods of no response, even when I explained there was urgency due to travel plans. I ultimately had to leave the UK without being able to sign my will and, since chasing for an update, I have heard nothing further.

One email sent on the 11th of December 2025 to my solicitor, still has had no response as of the 18th January 2026 a total of 38 days (and counting).

Given the sensitive circumstances, the lack of care, organisation, and follow-through was deeply disappointing. I have lost all trust in the service and will be taking my instructions elsewhere.

The advice on Life Interest Trust was very clearly presented and explained

Had a faultless experience with Eric Robinson. Emma was great throughout the transaction and was excellent at explaining points of the sale and allaying fears of blips along the way. Megan was great with the communication and the finalising of the transaction. The process was quick and seamless. Will use again in the near future

Chantelle's availability, responsiveness, tenacity, care and expertise made a potentially-stressful and challenging first-time-buy much more manageable. We felt that we were in safe hands throughout. Thank you, Chantelle!

Used twice now for conveyancing and both times Eric Robinson have been reliable, helpful and communicated well. Will continue to use in the future.

Chantelle ( Chandlers ford branch ) was brilliant throughout our conveyancing process for our new house. No question or email was too much, and she really took so much stress out of the experience - we can’t reccomend her enough !!

We recently had Miya Smith at Eric Robinson’s act for us with the sale of our late mother’s property and we cannot fault the service she and the team gave us. Diligent and professional throughout the process with everything excellently communicated to us. Would definitely use them again on this basis if and when needed.

Very professional friendly service.
Emma and Meghan were organised and efficient and good value for money.

I recently worked with Chelsea Marsh, and I cannot recommend her highly enough. From start to finish, Chelsea provided outstanding support, clear guidance, and consistently prompt communication.
She handled my settlement agreement under a very short deadline and still delivered an incredibly thorough and professional service. Chelsea made the entire process far less stressful and ensured I understood every step along the way.
Her expertise, patience, and straightforward communication were invaluable, and I am genuinely grateful for everything she did on my behalf. I would confidently recommend Chelsea to anyone seeking a solicitor who is both highly skilled and supportive.

Having utilized Eric Robinson's probate services, the level of expertise and service I received was excellent . Any queries or requests I had, were dealt with promptly and effectively. Highly recommended !!!

I cannot fault the service I received from Eric Robinson bitterne branch. Samantha Gilby was our conveyancer and she was absolutely brilliant from beginning to end. Our purchase went from offer to completion in just under 11 weeks. She was so helpful and her communication was brilliant.

I would highly, highly recommend.

I had recent dealings with Chelsea at Eric Robinson solicitors in relation to a workplace legal requirement I had.
Initially I contacted 2 other local firms, but in-between feeling pushed upon, over quoted and slightly sidelined, I was fortunate enough to speak with Chelsea Marsh at ER.
What a refreshing, professional and diligent service she provided from start to finish.
Her advice was always neutral, never pushy, and she very clearly outlined options / understandings etc - meaning I was able to clearly make my own mind up in an unpressured way.
The service was VFM, and Chelsea was always communicating any significant issues / questions etc.
I strongly recommend.