The team communicated with me throughout the sale process. They got back to me in good time and kept intouch all the way through. Sadly I had to return the boots in question as they didn’t fit me on t... Toon meer
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Lees wat reviewers zeggen
Ordered 2 KEP hats that weren't in stock yet, however the delivery only took less than 2 weeks which is great as I was initially told it could take over 2 weeks! Which is still fast considering they c... Toon meer
Bedrijf heeft geantwoord
Ordered the hat, came very quick (few days later) in great condition, in a nice box/packaging. Normally ordering from else where they say like a 3-6week wait, I think mine came within like 4 o... Toon meer
Fitting and product (Samshield hat) is lovely, but it took almost 3 months between placing the order at London Olympia and its arrival. We would have bought locally had we realised the delay!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Espayo we specialise in sourcing and stocking the best equestrian products in Europe. Many of the brands we carry are exclusive to Espayo Equestrian in the UK.
Contactgegevens
The Coterie, B95 5DZ, Henley In arden, Verenigd Koninkrijk
- 01564 314563
- info@espayoequestrian.com
- espayoequestrian.com
4,7
Uitstekend
173 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van espayoequestrian.com
Thank you for taking the time to leave your review! We really appreate it.
Espayo.
Super fast delivery
Super fast delivery. We had to email regarding our order as we were worried it might not make it in time. First class customer service who followed through on their promises that our order would arrive on time. Products were as described and well packaged.
8 april 2026
Antwoord van espayoequestrian.com
Thank you so much for taking the time to leave your review! We are so pleased to hear you are happy with your products and our service! We really appreciate it.
Espayo.
My favourite store to buy Cavalleria…
My favourite store to buy Cavalleria Toscana breeches from. Easy to order and quick delivery
13 november 2025
Antwoord van espayoequestrian.com
Thank you for taking the time to leave your review! We really appreciate it!
Team Espayo.
Fitting and product (Samshield hat) is…
Fitting and product (Samshield hat) is lovely, but it took almost 3 months between placing the order at London Olympia and its arrival. We would have bought locally had we realised the delay!
20 december 2025
Antwoord van espayoequestrian.com
Hi,
Thank you so much for your feedback. We are really pleased to hear that you’re happy with the fit and the finished Samshield helmet.
I’m very sorry to hear your disappointment regarding the lead time, and I completely understand how the wait must have felt. As your helmet was fully custom made, including the laser name personalisation, it was produced entirely to your specification. Because of this, it wouldn’t have been something available to purchase directly or locally, as each custom helmet is made to order by Samshield.
When ordering at London Olympia, we do advise a lead time of around 12 weeks for all fully bespoke helmets, as they are handcrafted and produced in France. Your order was delivered within that timeframe, but I completely appreciate that it can still feel like a long wait when you’re excited for something so special.
As a small business, we genuinely care about every customer’s experience, and reviews have a huge impact on us. If you felt comfortable doing so, we would really appreciate if you might consider updating your review to reflect both the custom nature of the product and your satisfaction with the helmet itself as the lead time is completely outside of our control as a retailer.
Thank you again for your order and your support, it really does mean a lot to us.
Espayo.
Beautiful products
Beautiful products, arrived quickly. Real bonus they had the exact size in stock and available for quick delivery.
5 maart 2026
Antwoord van espayoequestrian.com
Thank you for taking the time to leave your review! Your feedback is greatly appreciated!
Espayo.
Antwoord van espayoequestrian.com
Thank you for taking the time to leave us a review! We really appreciate it!
Team Espayo
Excellent service
Excellent service, great customer service, will purchase again from them soon x
27 februari 2026
Antwoord van espayoequestrian.com
Thank you for taking the time to leave us a review! We really appreciate it!
Team Espayo
Super quick and great service!
25 februari 2026
Antwoord van espayoequestrian.com
Thank you for taking the time to leave us a review! We really appreciate it!
Team Espayo
Antwoord van espayoequestrian.com
Thank you for taking the time to leave us a review! We really appreciate it!
Team Espayo
So far my experience with Espayo but in…
So far my experience with Espayo but in particular “Lauren” has been amazing, my order is on back order to cannot comment on product but the customer service has been fantastic. Very quick to respond and incredibly professional
25 februari 2026
Review zonder uitnodiging
Antwoord van espayoequestrian.com
Thank you for taking the time to leave us a review! We really appreciate it!
Team Espayo
소비자를 생각하고 진심으로 대합니다 대단히 만족스러운 espayoequestrian
문제 해결에 대한 대처가 너무 바람직해요 소비자의 입장에서 생각하고 배려하여 피드백합니다 만족도 200% 최고예요 영어로 쓰려다 진정성있게 한글로 남기는 게 espayo equestrian을 이용할 다른 한국 사람들에게도 도움이 될 것 같다고 생각되어서요
저는 이 곳을 꼭 다시 이용할 거예요 곧 다가올 여름을 위한 폴로티를 찾게될 때 다시 올게요
16 februari 2026
Antwoord van espayoequestrian.com
Thank you for taking the time to leave us a review! We really appreciate it!
Team Espayo
Not finished well
It’s a nice helmet and came in the time frame. However for £840, the finish isn’t great. The outer edge of the helmet that goes around your ears and back of your head has a really rough finish and screws are on display. You would have thought for the price there would be at least put a cap or something to cover black screws on display. It’s a real shame as I have a helmet (from a different company) that was £80 and the finish is much better on it. Really disappointed overall.
UPDATE: espayo equestrian have been in touch and asked me to amend my review and will give me a £50 voucher which I have declined. And I quote ‘the areas you’ve highlighted are small’ despite saying my helmet should not arrive with paint missing and white bits already showing through. Also ‘it will not affect the overall effect of the helmet when worn’ so despite their being chips in it, because it still works as a helmet, it’s obviously seems acceptable. And as a retailer they said ‘will not be held responsible for these production tolerances.’Despite myself paying them as the retailer in exchange for a premium product. This isn’t a witch hunt, this is to help other people who don’t have a throw away amount of over £800 for a helmet that doesn’t match the premium price tag. It took me a years to save for this as I suspect with most people. So I would not recommend this retailer they sell the product and take your money but appears the quality (or lack of)the helmet isn’t there problem.
9 februari 2026
Antwoord van espayoequestrian.com
Hi Zoe,
Thank you for your review and for your feedback. We're glad to hear the helmet arrived within the expected timeframe, but we’re sorry to hear that you’re disappointed with the finish.
What you’ve described doesn’t sound typical of the helmets we supply. We only work with premium brands, and the build quality and finishing standards are normally very high, especially at this price point. Because of that, we’d really like to look into this further for you.
If possible, could you please send us a few photos of the areas you’re referring to (particularly the edge around the ears/back of the helmet and the screws you mentioned)? This will help us review the issue properly and determine if there may be a defect or if something isn’t as it should be.
You can send the images to us directly and we’ll be happy to investigate and help resolve this for you.
Best regards,
Customer Support Team
I highly recommend Espayo
I am so impressed with Espayo / their Customer Service is second to none and everyone I have dealt with is very helpful. The selection of products is great considering they are a small company. I would definitely recommend Espayo.
5 februari 2026
Review zonder uitnodiging
Antwoord van espayoequestrian.com
Thank you for taking the time to leave us a review! We really appreciate it!
Team Espayo
Always a great business to deal with
Always a great business to deal with, quality products and great service
30 januari 2026
Antwoord van espayoequestrian.com
Thank you for taking the time to leave us a review! We really appreciate it!
Team Espayo
Great customer service
Great customer service, helped find a great fit for my next airvest and came very quickly!
21 januari 2026
Review zonder uitnodiging
Outstanding customer service!
Customer service and care was outstanding - cannot fault this company at all. I am a first time buyer to the website and most definitely will be back
5 januari 2026
Review zonder uitnodiging
Arrived promptly and as described!
9 december 2025
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