ETA Insurance (ETA Services) Reviews 

I've used ETA since 2013. Only had to call on them twice, and each time reinforces the value of a good insurance policy with a company that cares for its clients.

Easy to buy bike rescue cover. Recommended by Audax event, and something I'd been looking for. Easy to purchase, and hopefully I won't need it but do feel easier knowing that the details are now lodged in my phone.

Had difficulty making changes on-line, but a direct e-mail update went easily and quickly.

Breakdown recovery
I had a major breakdown ( the half shaft snapped in two) at a junction on a small country road. I phoned the ETA breakdown service and told them i needed recovery. They pinpointed my exact position and told me that a recovery vehicle would be with me within an hour. They actually arrived in 45 minutes as ETA use the most local service available.I was regularly updated by text as to the recovery vehicles location. When the recovery vehicle arrived everything went very smoothly. My car was taken to the garage that would be doing the repair as it was very close to my home. And i got a lift home with a very cheerful driver in a massive lorry!

I chose ETA for my cycle insurance (2 expensive e-bikes) this year attracted by the inclusion of Cycle Rescue (which I already had) and the no nonsense clarity and fairness of their policy. Taking advantage of a special short time reduction it was a no-brainer, especially seeing as ETA campaigns for ethical transport promoting the views of cyclists in particular. So a good organisation to support.

Easy, peasy,Japanese even for an 83 year old kid. Very good chatline

I found what I was looking for and bought it. That's straightforward enough.

From the first contact to getting my quote and setting up monthly payments was so easy and straight forward. Really good company to deal with so far

Quick, friendly & efficient service on the phone

Easy website to navigate competitive pricing

Having not received my insurance documents straight away - the staff at ETA picked up immediately and the insurance documents arrived on the first working day after payment

I preferred insurance and paid but did not receive and confirmation or cover note

I was very pleased with the service received from this company for a recent Bike Theft. They followed through with me all the various steps of the claim even to the extent of checking with me that I had collected my bike to my complete satisfaction. I can highly recommend.

Great value insurance for my 3 bikes and a very easy set up plan

Easy to navigate website, got what I wanted to do in minimum time

Very easy to setup my mobility scooter recovery insurance at a good price. Hope I never need it but having the cover gives me peace of mind to be safe.
Everyone who wants to be safe, choose ETA they are great people doing a class job.
THANK YOU ETA.

Excellent service and price. I have used the recovery service and they bent over to help me when I was stranded with my dog, e-bike and trailer ten miles from home. I wouldn't leave home on a bike without this cover.

I had a punctured tyre Monday morning and called the ETA for help. From the start, their service was exceptional. I contacted ETA at 9am and was given an estimated recovery time of 10:40am. To my surprise, recovery arrived a full hour early at 9:40am, and by 10am, I was back on the road! I also really appreciated that ETA worked with a local recovery company, which made the service quick and convenient.

A huge thank you to Ali for her patience and outstanding support throughout – she truly went above and beyond. ETA made what could have been a very stressful situation completely seamless. I couldn’t be happier with their speedy and efficient service. Highly recommend their breakdown cover!

I just like what these people stand for. The changing of some policy details was very easy to do.