Unfortunately, my cargo bike was stolen, but Laure at ETA handled my claim brilliantly from start to finish. She was incredibly helpful, professional and supportive throughout the process. The claim... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really great experience claiming for a damaged bike from attempted theft. Really speedy and helpful responses, they went above and beyond to help me find a replacement bike and offer lots of discount... Toon meer
Bedrijf heeft geantwoord
I got my insurance for my mobility scooter on line. I compared their prices with other insurance companies and their price was £10 less. It took minutes to set up
Bedrijf heeft geantwoord
Even though I left ETA for a few years when I had rescue insurance included in an annual vehicle service charge, EVA had kept my details, making returning to ETA really simple. Your quick, friendly,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeraar
- ook in
- Fietsverzekeringsmaatschappij
- Mobiliteitsverzekeringsmaatschappij
- Verzekeringsmaatschappij
- Verzekeringsmakelaar
Geschreven door het bedrijf
When you buy insurance from the ETA, you get excellent cover and help build a sustainable future for all. We have supported vital environmental projects in Britain and throughout the world for over 35 years. Together, we can do more.
ETA Insurance (ETA Services)
Geschreven door het bedrijf
- ETA Insurance
- The ETA offers carbon-neutral vehicle breakdown cover, bicycle and mobility scooter insurance products for the environmentally concerned consumer.
Contactgegevens
Unit 21, Fulham Broadway Centre, Fulham Road, SW6 1BW, London, Verenigd Koninkrijk
- 0333 0001234
- customercare@eta.co.uk
- eta.co.uk
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer service
Really good customer service.
Dealt with my stress thoughtfully and sensitively and the breakdown vehicle arrived in a short time.
Kept me informed throughout the process and also checked up with me to ensure that all went well.
I would really recommend.
20 april 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
A breakdown is always an unwelcome experience, but we do our best to minimise the inconvenience. Thank you for taking the time to share your experience - we're here if you need us.
Broken customer portal, bad customer service
Broken customer portal, couldn’t cancel renewal and then refused to refund. Went to cancel my renewal over Easter. Customer login broken, advised to call but closed for weekend. Ended up emailing a couple of days later and they initiated the renewal seconds before they replied to say too bad it’s already been renewed. Denied there being a problem with their website - it’s still broken so not sure how they can claim that. No longer trust them.
21 april 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Dear David, We are very sorry to hear that you were told our customer login area was working - it is currently unavailable as we move to a new system and the page itself displays a message explaining it is offline and asking that customers email or call us. Would you please email customercare@eta.co.uk so that we can identify your account and retrieve the phone call recordings and emails to investigate exactly what happened and why you were told the login function was working as normal.
The first time I used ETA Breakdown…
The first time I used ETA Breakdown since switching from a well- known, very expensive provider -- and couldn't be happier! Joe came from Connoisseur recovery within the hour. He was friendly, reassuring and knowledgeable and had my little car fixed and running within 10 minutes. Excellent service- including Ruby on the end of the phone, who answered in two rings.
12 april 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to share your experience. We are pleased to hear the breakown was dealt with promptly and efficiently - we will pass on your kind words to our team. Thanks again for the review - we are here if you need us.
Exceptional service from Gareth at ETA
Exceptional service from Gareth at ETA. Exceptional bike cover from ETA. Gareth was really quick to respond to every communication resulting in a successful outcome, for a very unusual claim.
Thank you very much Gareth. And thank you very much ETA
8 april 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
That's lovely to hear - we'll be sure to pass your review to Gareth. Thank you for taking the time to share your experience. We are here if you need us.
Cycle Rescue
Have been a member for a few years. Used them for the first time yesterday after a big derailleur failure. It was a Sunday at about 10:30am. Thy took only about 30 minutes from me first calling them. Excellent service that I would highly recommend. The driver was very courteous and caring with my bike.
23 maart 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
We're sorry that your ride was so rudely interrupted, but pleased to hear our Cycle Rescue service came up trumps. Many thanks for sharing your experience - we are here if you need us.
My disability scooter insurance and recovery.
I was trying to find insurance and recovery for my disability scooter.
I found this site and company straightforward and simple to use.
Thank you.
21 maart 2025
Antwoord van ETA Insurance (ETA Services)
We like like everything we do to be straightforward and simple to use, so we are pleased to hear that. Thank you for taking the time to share your experience. We are here if you need us.
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to share your experience. We'll be here if you need us.
Straightforward no fussing
14 maart 2025
Antwoord van ETA Insurance (ETA Services)
We like things fuss-free. Thank you for taking the time to share your experience. We are here if you need us.
Antwoord van ETA Insurance (ETA Services)
We like to be as efficient as possible so you won't encounter chatbots or endless phone menus - just a team of us ready to answer questions as quickly as possible. Thanks for taking the time to share your experience. We are here if you need us.
Good value bicycle insurance and like…
Good value bicycle insurance and like to support ethical companies. Like the added bicycle rescue - not had to use let but useful peace of mind!
11 maart 2025
Antwoord van ETA Insurance (ETA Services)
We're delighted that you chose us. Thanks for taking the time to share your experience - we're here if you need us.
Very easy to use
5 maart 2025
Antwoord van ETA Insurance (ETA Services)
We're pleased to hear it. Thank you for taking the time to share your experience. We are here if you need us.
So far so good
Just bought the recovery insurance. It is exactly what I was looking for. Extremely clear policy guidance and at a really good price. Hoping I won’t be needing this but better safe than sorry.
4 maart 2025
Antwoord van ETA Insurance (ETA Services)
That's music to our ears. Thank you for taking the time to share your experience - we are here if you need us.
Very easy to amend my policy when I…
Very easy to amend my policy when I changed my car, and guess what? No extra charge!! Well done folks :)
1 maart 2025
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to share your experience. We are here if you need us.
Very straightforward information & easy…
Very straightforward information & easy to chose a relevant policy.
25 februari 2025
Antwoord van ETA Insurance (ETA Services)
That's music to our ears - we like to keep things simple. Many thanks for taking the time to share your experience. We are here if you need us.
Antwoord van ETA Insurance (ETA Services)
We like to get things done with the least amount of fuss, so we are pleased to hear you found the experience easy. Thank you for taking the time to leave us a review - we are here if you need us.
My bike got stolen
My bike got stolen. But luckily I had it insured with ETA - they were amazing. Such brilliant, friendly service. Made it easy to supply evidence, and they paid out within about a week.
21 februari 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
When we are supplied with all the right info, we can turn claims around very quickly - nothing better than getting people back on the road as soon as possible. Many thanks for taking the time to share your experience - we're here if you need us.
Struggling with the concept!
Just broke down on my mobility scooter (cold weather battery suck) first time I ever called them out in about 3 yrs.
They called a taxi out! Took about one and a half hours to sort.
Staff are nice, as was the taxi driver.
But I’m capable of calling a disability cab without an annual fee.
I guess it’s insurance against calling taxis out multiple times…if so your scooter needs fixing not just collecting, if not then they’re just a middle man for the occasional taxi call out.
Makes no sense in my instance but the lady on the phone was lovely😍
17 februari 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Hello, and thank you for taking the time to share your experience of our mobility scooter breakdown recovery service. When someone calls us, we have the option to call on a fleet of recovery lorries - just like the ones car breakdown companies use. However, a local taxi often provides the quickest option to recover our customer and their scooter. We're pleased to hear that everyone you dealt with was friendly and efficient.
Very easy to set up and get peace of…
Very easy to set up and get peace of mind if the worst happens.
17 februari 2025
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to leave us a review - we're here if you need us.
Easy to get a quote and purchase insurance
Easy to get a quote and purchase insurance. I have heard good things about the cycle breakdown aspect and, whilst I hope to never have to use it, it gives peace of mind to have it in place
16 februari 2025
Antwoord van ETA Insurance (ETA Services)
We're proud to say we pioneered Cycle Rescue here in the UK over 30 years ago, and now include it for free in every cycle insurance policy we sell. Thanks for choosing us and for taking the time to share your experience. We'll be here if you need us.
All round 5 stars
Quick, clear and supportive response to our recent breakdown. Very impressed with the whole set up.
Thanks
7 februari 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Breaking down is always an inconvenience, but we aim to make the experience as painless as we can. Thank you for taking the time to share your experience - we're here if you need us.
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