Unfortunately, my cargo bike was stolen, but Laure at ETA handled my claim brilliantly from start to finish. She was incredibly helpful, professional and supportive throughout the process. The claim... Toon meer
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Really great experience claiming for a damaged bike from attempted theft. Really speedy and helpful responses, they went above and beyond to help me find a replacement bike and offer lots of discount... Toon meer
I got my insurance for my mobility scooter on line. I compared their prices with other insurance companies and their price was £10 less. It took minutes to set up
Bedrijf heeft geantwoord
Even though I left ETA for a few years when I had rescue insurance included in an annual vehicle service charge, EVA had kept my details, making returning to ETA really simple. Your quick, friendly,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeraar
- Fietsverzekeringsmaatschappij
- Mobiliteitsverzekeringsmaatschappij
- Verzekeringsmaatschappij
- Verzekeringsmakelaar
Geschreven door het bedrijf
When you buy insurance from the ETA, you get excellent cover and help build a sustainable future for all. We have supported vital environmental projects in Britain and throughout the world for over 35 years. Together, we can do more.
Contactgegevens
Unit 21, Fulham Broadway Centre, Fulham Road, SW6 1BW, London, Verenigd Koninkrijk
- 0333 0001234
- customercare@eta.co.uk
- eta.co.uk
4,8
Uitstekend
2K reviews
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Excellent, Empathetic Customer Service
I recently had to make a claim with ETA Insurance following problems with my mobility scooter.
Unfortunately, due to the circumstances of the claim, ETA weren't able to cover everything that needed repairing. However, what really impressed me was the understanding and empathy they showed towards my personal circumstances.
Despite not being obliged to do so, ETA very kindly agreed to cover the cost of hiring a replacement mobility scooter while mine was being dealt with. Having a mobility scooter is extremely important to my independence, so this gesture genuinely made a difference to me at a difficult and stressful time.
Insurance companies are often judged purely on whether a claim is accepted or declined, but I think it's equally important to recognise good customer service and a company that is prepared to look at someone's individual circumstances with a degree of compassion and understanding.
I really appreciated the way ETA handled my situation and their willingness to help where they could.
Thank you to everyone at ETA who assisted me — your help was very much appreciated.
10 juli 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you so much for taking the time to share your experience with us Paul.
We are incredibly touched by your kind words, and we are so glad that our team was able to provide some support and keep you mobile during a difficult time.
We completely understand that a mobility scooter is not just a vehicle—it represents your freedom and independence. While policy limits mean we cannot always cover every mechanical repair, we always try to look at the human being behind the file and assist wherever we practically can.
We will be sure to share your lovely review with our entire claims team. Knowing that their empathy and compassion made a real difference to you means the world to them.
Thank you for your trust in ETA, and we wish you all the very best.
Best regards, The ETA Team
Although I not had to make a claim yet
Although I not had to make a claim yet, I find contacting ETA to be simple, they are polite and proffessional.
10 augustus 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your review.
We believe that interacting with your insurance provider should always be a straightforward and pleasant experience, so we are glad to hear that our team has provided a helpful and professional service whenever you have been in touch.
We appreciate your support and are here should you need us.
Best regards, The ETA Team
All simple
All simple. Just one query: I signed up on 9 Aug asking for a policy start date of 19 Aug. No money taken as at 10 Aug; for reassurance a note such as "your card will be charged on the policy start date" would be nice, assuming that this is indeed the case.
9 augustus 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your review and for choosing us to cover your bicycle.
To reassure you directly: yes, your card will be processed automatically on your chosen policy start date of 19 August, which is why no funds have left your account just yet.
Your suggestion about adding a clear notification during the checkout process is excellent. We want our system to be as transparent as possible, so we will pass this feedback straight to our development team to see how this could be implemented.
Welcome to ETA, and we hope you have some great rides ahead!
Best regards, The ETA Team
Cycle Rescue Insurance
I've had a cycle rescue policy with ETA for a couple of years and had to use it today.
I broke down in rural Lincolnshire witj a snapped chain at 1115. A quick call to ETA, and was told a 7 seat taxi would be on the way to collect my bike and I shortly. ETA also made a welfare call to me whilst I was waiting. The taxi collected me at 1205 and took my bike and I home.
Fantastic stress free service from ETA!
9 augustus 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to share your experience with us Dave.
Breaking down in a rural area can be an isolating experience, so ensuring you were kept safe and updated with a welfare call was a core priority for our dispatch team. We are very glad to hear that we were able to secure a suitable vehicle quickly to get you and your bicycle home safely.
We will be sure to pass your feedback directly to our breakdown team—they will be delighted to know their support made such a positive difference for you.
Thank you for your continued trust in us, and we wish you many smooth, trouble-free rides ahead.
Best regards, The ETA Team
Simple
Simple, uncomplicated process, economically priced and, hopefully, comprehensive service should I need it.
7 augustus 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your review Tim.
We purposely design our process to be as straightforward as possible while keeping our rates competitive. We are glad you found the setup uncomplicated, and we are here to provide that comprehensive support whenever you might need us.
Best regards, The ETA Team
Helpful information
They were very helpful giving me all the information I need to help me make a decision on which insurance is best.
6 augustus 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your excellent review, Annette.
We believe that finding the right mobility scooter insurance should always be a straightforward and stress-free process.
We are delighted that Savannah was able to assist you with your questions. If you require any assistance in setting up cover, please do not hesitate to get in touch.
The ETA Team
Fast, Friendly, Polite, Highly Professional Attitude!
Time to renew my bicycle insurance cover and ETA provided the best quote with many advantages, i.e. no admin fees, better public liability, personal injury, legal, and accidental cover, especially when compared to most of the major UK players in this sector.
Before accepting the online quote I had to contact the customer support team to clarify some details. I spoke to Savannah and she dealt with my queries in a fast, friendly, polite and highly efficient manner. Savannah clarified the queries that concerned me, that helped a lot by enabling me to make the right decision/accept ETA's very competitive quotation.
Overall, I was very impressed with ETA's insurance rates, and the excellent customer care and service provided by Savannah, due to her highly professional and pleasant attitude too!
Great customer experience 10/10 Thank you!
4 augustus 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to share your experience.
We are absolutely delighted that your renewal process was so positive. Ensuring our customers have total peace of mind is incredibly important to us, and we will be sure to pass your feedback to Savannah.
Thank you for choosing to stay with us, and we wish you many safe and happy rides ahead!
Best regards, The ETA Team
Much better deal than adding to household insurance
Only a very minor difference from adding my e trike to the household insurance, but this ETA policy gives me breakdown recovery. So for me, with a rather large e trike that won’t fit in the boot of our small car in the event of a breakdown, this ETA policy was a much better deal.
Very easy to take out the policy.
2 augustus 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your review Andy.
We are delighted that our online setup was straightforward and that our inclusive recovery service gives you the peace of mind that you need.
Thank you for choosing the ETA, we are here if you need us!
The ETA Team
Peace of mind knowing this service exists!
This is my 2nd time needing to use ETA Cycle Rescue in 1 year, and both times were a pleasant experience. A few days ago I was cycling back from Richmond Park when the right side pedal of my new e-bike fell off. The bike shop that I bought it from didn't tighten the nut screw, and this caused me to almost swerve into passing traffic alongside me.
The helpline for ETA Cycle Rescue was so easy to access and I spoke to a nice lady whose name I can't remember. She said, either I can book my own uber and get a refund after, or she can book one for me. I preferred to book it myself as I had 40% on the Uber app and the journey cost half of what ETA Cycle Rescue would've paid.
I just wanted to let you know 'ETA Cycle Rescue' that I won't request a reimbursement because it was my own fault that I didn't take the bicycle toolkit before leaving my house.
This is such an invaluable service for us cyclists, and I'm even more dedicated to cycling more every week.
20 juli 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Hi Naweed - Thank you for sharing your experience with us, and we are very glad to hear you got home safely after the incident with your pedal.
Our priority is always to offer flexible, stress-free recovery, so we are delighted that our breakdown team looked after you so well.
While we deeply appreciate your kind gesture regarding the transport costs, you have paid for your policy to protect you in exactly these moments, so please do send your Uber invoice over to our customer care team at customercare@eta.co.uk so we can arrange that reimbursement for you.
We are proud to provide that extra layer of security for our customers, and we wish you many more safe, and enjoyable rides! The ETA Team :)
Excellent experience sorting my claim…
Excellent experience sorting my claim after my bike was unfortunately stolen. Quick responses and wonderful customer service. Would highly recommend!
24 juli 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you Florin for sharing your experience.
We know how upsetting having your bike stolen can be, but we are glad we could help ease the stress of the situation.
Providing a supportive and straightforward claims process is incredibly important to us, and we will be sure to pass your lovely feedback directly to Tristan.
We appreciate your recommendation and wish you all the best with your new bike.
Best regards, The ETA Team
Peace of mind
I purchased a cycle recovery policy, it was very efficient and easy to set up.
The price for 12 months cover was very reasonable.
Hopefully I'll never need it, but it gives me peace of mind.
24 juli 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your review Bill.
We are very glad to hear that you found our setup process straightforward and that our annual rates offer great value.
We are happy to provide peace of mind, and we hope you enjoy many worry-free miles ahead.
Best regards, The ETA Team!
Easy to buy, good value
This review is just for the ETA buying experience which was extremely straightforward and appears to be good value, especially the option to include race coverage
21 juli 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your review Elizabeth.
We are glad to hear that you found our purchasing process straightforward and that our policy options accommodate your racing requirements.
Wishing you many happy rides!
The ETA Team
Very impressed with online service…
Very impressed with online service price is excellent value for money easy step by step
21 juli 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your review.
We are delighted that you found our online application simple to navigate and that you are pleased with our competitive rates.
We work hard to ensure the process is as clear as possible from start to finish.
We are always here if you need us!
Best regards, The ETA Team
ETA bicycle insurance
Very competitive prices and when I phoned them they were very polite and answered my questions in plain English.
17 juli 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your excellent review, Alan.
We believe that insurance should always be clear and easy to understand, so we are delighted to hear that our team provided straightforward answers without any industry jargon.
We appreciate your support and are glad to have you with us.
Best regards, The ETA Team
website easy to use
So easy to use the website and sorted out cycle rescue cover in less than 5 minutes
13 juli 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to leave us a review, it is much appreciated.
I am pleased that you found the process efficient and customer friendly.
Please do let us know if we can be of further assistance.
Kind regards
The ETA Team
I've been with ETA for a few years now…
I've been with ETA for a few years now and always found the company and the staff great. I spoke with Savannah today via a web chat and once again was dealt with with professionalism, great company to do business with.
8 juli 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your continued support over the years and for taking the time to share your experience again.
We are delighted to hear that your web chat interaction today matched the high standard of service we always aim to deliver. Ensuring our riders get straightforward, high-quality support is incredibly important to us, and we will be sure to pass your lovely feedback to Savannah.
Thank you for your long-term trust in us, and we wish you many more safe and happy miles on your bike!
Best regards, The ETA Team
Took out the cycle recovery insurance
Took outthe cycle recovery insurance, quite easy to do all online, chatted to a call centre worker by chat,she sai she could see me on the system but no mobney had been paid so, re entered all the details a few times and relised i hadnt ticked 2 boxs retried, and it all worked, money taken from account, email with details of cover with in minutes, so a very speedy service, hopefully i want have a breakdown in the future but always best to have a recovery plan.
6 juli 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for sharing your experience with us!
We are very glad to hear that our team was able to assist you so quickly during the online setup and Savannah guided you through to a successful confirmation.
Thank you for choosing the ETA, we are here if you need us!
Very easy and good value
Very easy, clear instructions and very good value.
Highly recommend them.
1 juli 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to leave us a review, it is much appreciated.
I am pleased that you found the process efficient and customer friendly.
Please do let us know if we can be of further assistance.
Kind regards
The ETA Team
I purchased a Veleco GRAVIS mobility…
I purchased a Veleco GRAVIS mobility scooter and was advised to obtain insurance from ETA. This was easily done on line. Very surprised ETA classed this simply as a mobility scooter without asking for make or model or the VIN. Confirmation and documents followed immediately.
30 juni 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your review.
We are delighted to hear that you found the online process straightforward when setting up the cover for your new Veleco scooter. We purposely design our system to be as efficient and user-friendly as possible, avoiding unnecessary administrative hurdles so that you can get your documents and peace of mind immediately.
Thank you for choosing us, and we wish you many safe and happy journeys ahead.
Best regards, The ETA Team
Great insurance company
Great insurance company. Responsive, reliable and trustworthy
30 juni 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your lovely review.
We always aim to deliver a dependable and straightforward service when handling cycle claims, so it is great to know we hit the mark for you!
We appreciate your support and wish you many safe, smooth rides ahead.
Best regards, The ETA Team
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