Unfortunately, my cargo bike was stolen, but Laure at ETA handled my claim brilliantly from start to finish. She was incredibly helpful, professional and supportive throughout the process. The claim... Toon meer
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Lees wat reviewers zeggen
Really great experience claiming for a damaged bike from attempted theft. Really speedy and helpful responses, they went above and beyond to help me find a replacement bike and offer lots of discount... Toon meer
I got my insurance for my mobility scooter on line. I compared their prices with other insurance companies and their price was £10 less. It took minutes to set up
Bedrijf heeft geantwoord
Even though I left ETA for a few years when I had rescue insurance included in an annual vehicle service charge, EVA had kept my details, making returning to ETA really simple. Your quick, friendly,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeraar
- Fietsverzekeringsmaatschappij
- Mobiliteitsverzekeringsmaatschappij
- Verzekeringsmaatschappij
- Verzekeringsmakelaar
Geschreven door het bedrijf
When you buy insurance from the ETA, you get excellent cover and help build a sustainable future for all. We have supported vital environmental projects in Britain and throughout the world for over 35 years. Together, we can do more.
Contactgegevens
Unit 21, Fulham Broadway Centre, Fulham Road, SW6 1BW, London, Verenigd Koninkrijk
- 0333 0001234
- customercare@eta.co.uk
- eta.co.uk
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Laure completely sorted out the pickle…
Laure completely sorted out the pickle I had managed to get myself in. As a middle agent gent I was surprised how slightly traumatic it is having an accident. Possibly a mixture of the heat and exhaustion. Laure helped sort out the situation and guided me through the process. Despite reservations from my friends about taking out cycling insurance, it proved valuable and I would definitely recommend ETA moving forwards.
16 juni 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you so much for sharing your experience with us Adam!
Having an accident is always a stressful experience, and we are pleased that Laure was there to help you through it all. She is an invaluable asset to the team, and we will be sure to pass on your thanks to her.
It is incredibly rewarding to hear that your policy proved its value and we appreciate your recommendation more than you know!
Wishing you many safe, smooth, and stress-free rides ahead.
The ETA Team
Everything went according to plan
Everything went according to plan, however at the end I was left wondering whether I had insurance and didn't find out for 10 minutes until I got an email. Then all good.
25 juni 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your feedback David!
We are very glad to hear that everything went according to plan and that you are all set with your cover.
We completely understand that waiting for that final confirmation can leave you in suspense. Looking at the timeline, it looks like there was a brief 7-minute gap while the secure bank payment verification (3D Secure) was processing. We always want that transition to feel as seamless as possible, so we will pass your feedback over to our IT team to see whether we can make that waiting screen clearer while the bank does its checks.
Thank you for choosing us, and welcome to ETA!
Looking for insurance for our e tandem
Looking for insurance for our e tandem. Easy to navigate around the site and plenty of different options to enable us to tailor the cover exactly as we wanted it. Previously covered tandem with house insurance but on checking they don't provide cover for any e bikes, so,very glad we checked and didn't just assume cover would apply to the new bike. Reasonable premium and overall a smooth process to get covered
19 juni 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your review.
We are glad you found our website easy to use and were able to tailor the policy to your needs.
Many people do not realise until it is too late that standard household policies often exclude e-bikes entirely, or have higher restrictions in place.
Thank you for choosing us, and we hope you enjoy many happy rides!
We are here if you need us.
The ETA Team
I have been with ETA for a few years…
I have been with ETA for a few years now and have always been satisfied with their service, but recently they excelled themselves. I felt really well looked after when my exhaust box fell off, and was kept in the picture regularly as regards the arrival of the recovery vehicle. Very efficient and pleasant and you get to speak to real people very quickly.
9 juni 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to share your experience with us.
We understand that breakdowns can be a very stressful experience, so we are very glad our team kept you regularly updated and well looked after.
Providing quick access to real people on the phone is a core priority for us, and it is wonderful to hear that our team and the recovery driver delivered such efficient service.
Thank you for your continued trust in us.
The ETA Team
They contacted me regularly to check…
They contacted me regularly to check every thing was going OK.
27 mei 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your review.
We believe that good communication is key, so we are glad to hear our team kept in touch regularly to ensure everything was going smoothly for you.
The ETA Team
Very happy with the way every went the…
Very happy with the way every went the experience was a blessing with the help i got
21 mei 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your kind words.
We are very glad to hear that you were happy with the service and that our team was able to provide the help you needed.
Best regards, The ETA Team
First year with ETA insurance …
First year with ETA insurance and found its website both efficient straightforward and competent with the insurance policy a good deal for my requirements
1 juni 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Welcome to the ETA! Thank you for choosing us for your first year of cycle insurance and for taking the time to leave such a great review. We designed our website to make finding the right policy as straightforward and efficient as possible, so we are delighted it met your requirements perfectly. Wishing you a fantastic year of safe and happy cycling, We are here is you need us!
Antwoord van ETA Insurance (ETA Services)
Thank you so much! We are thrilled to hear you had an excellent experience with us.
An efficient and satisfactory experience
My call was picked up very quickly, the operator was knowledgeable and friendly and quickly gave me an answer to my query. Overall a very satisfactory customer experience, thank you.
29 mei 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your lovely feedback!
We are delighted to hear that our customer care team answered your call quickly and provided you with the great service that we always aim for. Helping our customers is exactly what we love to do. Thanks for choosing the ETA, and happy cycling!
ETA made it very easy and clear to…
ETA made it very easy and clear to insure my mobility scooter. The Documents were sent immediately.
The insurance cover price was the best I could find it covered breakdown and liability.
28 mei 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to leave your review, it is much appreciated!
We are pleased o hear that you found the signup process clear and easy, and that your documents arrived immediately.
We work hard to ensure our mobility scooter cover offers the absolute best value by including breakdown and third party cover, as standard.
We wish you many safe and happy journeys ahead!
To set up insurance
Setting up insurance with ETA was very simple and straightforward
28 mei 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for the great review!
We are delighted to hear you found the setup process so simple and straightforward. Welcome to the ETA, and safe travels ahead!
I insured my bike upon purchase 2 years…
I insured my bike upon purchase 2 years ago and paid £8 per month for insurance. A year ago ETA updated their policy to allow less stringent requirements on claims, which was well communicated. I had to claim when I had my wheels stolen, and ETA assigned me a member of their claims team who was my point of contact throughout. Callum called me to run through the incident, I had to send off evidence, and the claim was processed quickly to a fair value. You get the feeling that these guys aren't out to just make money. The insurance is actually worth the paper it's written on with ETA.
27 mei 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to leave us a review!
We are delighted that Callum provided such great support and that your claim was resolved quickly and fairly. We always say that an insurance policy is only as good as the claims experience, so it is music to our ears to hear that our team delivered when you needed us most.
We will be sure to pass your kind words on to Callum.
Thanks for trusting us with your bike and your continued support of the ETA!
Extremely satisfied so far
Just had a renewal notice from my previous insurer and they wanted 2½ times what ETA quoted. So far there is no comparison especially with the ease of setting up.
Customer service were very quick & efficient in answering initial queries.
25 mei 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your valuable feedback!
We are thrilled to hear our team answered your queries quickly and made the setup process seamless.
We firmly believe that reliable mobility cover shouldn’t cost the earth, so we are delighted we could offer you such great value compared to your previous provider.
Welcome to ETA, and we wish you many safe and happy journeys ahead!
Just helpful.service for a new.member
Very good just joined today and wanted a hard copy of the terms etc. The person who I contacted was very helpful hope if I have a puncture the response will be the same.
26 mei 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Welcome to ETA, and thank you for the great review!
We are glad our Customer Care team were able to assist you with your postage request.
Rest assured that if you ever do get a puncture out on the road, our breakdown team will be just as helpful and ready to get you moving again.
Happy cycling!
Antwoord van ETA Insurance (ETA Services)
¡Muchas gracias!
Happy cycling!
Very clear and concise application.
Very clear and concise application.
Only time I will be able to give accurate feedback is (hopefully not) when I have to use their breakdown service.
Regards
20 mei 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for the review!
We are glad you found our website easy to navigate.
The real test of any breakdown cover is when you need to use it. While we hope your journeys are always smooth, you can rest assured that our team will be ready and waiting to get you moving if you ever do need us.
Welcome to the ETA
Motor bike breakdown
Seem like a very easy process which was great
18 mei 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for your review!
We are delighted to hear you found the process so quick and easy. While we hope your rides are always smooth, you can rest assured we are ready to help if you ever need us out on the road. Safe riding!
Easy to carryout and good value
17 mei 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to leave us a review. We are pleased to hear that you navigated our website with ease and that are happy with the cover provided.
We are here if you need us!
Easy to apply and quick to arrange
16 mei 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thanks for your review - that is always great to hear!
Signed up for cycle rescue service
The signup process for the cycle rescue service was quick and easy. I followed that up with a phone call to clarify the situation regarding hire bikes. The call was answered quickly and the information given was clear. Excellent customer service
14 mei 2026
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thanks for taking the time to leave us a review.
We are delighted that signing up was straightforward and that our Customer Care team provided you with clear, prompt help over the phone.
It is great to have you with us - Happy Cycling!
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