Unfortunately, my cargo bike was stolen, but Laure at ETA handled my claim brilliantly from start to finish. She was incredibly helpful, professional and supportive throughout the process. The claim... Toon meer
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Really great experience claiming for a damaged bike from attempted theft. Really speedy and helpful responses, they went above and beyond to help me find a replacement bike and offer lots of discount... Toon meer
I got my insurance for my mobility scooter on line. I compared their prices with other insurance companies and their price was £10 less. It took minutes to set up
Bedrijf heeft geantwoord
Even though I left ETA for a few years when I had rescue insurance included in an annual vehicle service charge, EVA had kept my details, making returning to ETA really simple. Your quick, friendly,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Verzekeraar
- Fietsverzekeringsmaatschappij
- Mobiliteitsverzekeringsmaatschappij
- Verzekeringsmaatschappij
- Verzekeringsmakelaar
Geschreven door het bedrijf
When you buy insurance from the ETA, you get excellent cover and help build a sustainable future for all. We have supported vital environmental projects in Britain and throughout the world for over 35 years. Together, we can do more.
ETA Insurance (ETA Services)
Geschreven door het bedrijf
- ETA Insurance
- The ETA offers carbon-neutral vehicle breakdown cover, bicycle and mobility scooter insurance products for the environmentally concerned consumer.
Contactgegevens
Unit 21, Fulham Broadway Centre, Fulham Road, SW6 1BW, London, Verenigd Koninkrijk
- 0333 0001234
- customercare@eta.co.uk
- eta.co.uk
4,8
Uitstekend
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Good service
9 oktober 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
That's what we like to hear! Thank you for sharing your experience - we are here if you need us.
This is the first time I’ve used you to…
This is the first time I’ve used you to insure my new mobility scooter I found you very easy to arrange online and I done a lot of research on other companies which came up a lot more expensive and didn’t cover what you do I would highly recommend you to any body who wants to insure there mobility scooter thanks
9 oktober 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thanks so much for sharing your experience. We’ve designed our mobility scooter insurance to be both comprehensive and great value - that’s why things like breakdown and puncture cover come as standard, with no extra charges. If you have any questions about your new policy, please give us a call - we are here if you need us.
Very good service no problems and a…
Very good service no problems and a very good price +++++
8 oktober 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
That's what we like to hear. Many thanks for taking the time to share your experience. We are here if you need us.
Great cover for the price
Competitive price and great cover for my ebike. Very happy customer.
12 augustus 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Can't say fairer than that. Thank you for taking the time to share your experience - we are here if you need us.
Returning customer
I had a very good experience with the ETA the last time I owned a car and they were my first choice this time. Having personal cover is great as I drive my husband's car from time to time. My only issue is that the website is not always easy to use.
26 september 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Welcome back and thank you for choosing us again. With regards to the website, if you have time please drop us a line with the reasons you found the site tricky to use as this kind of feedback is invaluable.
i had some problems with the application process.application form was simple enough
The application form was simple enough, but was repeatedly rejected as were a couple of my attempts to make the payment . I tried again today and it worked first time.
25 september 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
We're sorry to hear that the payment didn't go through first time. We haven't had any other reports of problems so it is hard for us say what caused it. We are glad you persisted, though. If you ever have problems on our website, please give us a call and we will be able to process the transaction or policy change over the phone.
I've just joined and it was easy and…
I've just joined and it was easy and straightforward to do so. I asked a question and had a prompt reply. The policy papers came through almost immediately.
It gives me peace of mind
19 september 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
We like to do everything with the least amount of fuss, so we're delighted to hear you found it straightforward. Thank you for taking the time to share your experience - we are here if you need us.
So after paying into the system for 10…
So after paying into the system for 10 years, being let down by your computer glitch, yet I've still not have a refund for poor service, Your incompetent. Perhaps I should get in touch with rogue traders
1 augustus 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
We’re very sorry again for the service you received. To clarify, this review relates to the same incident you mentioned in your earlier Trustpilot post, which we have already addressed in detail. We have offered compensation for the inconvenience caused, but if you remain dissatisfied, our policy wording includes the contact details of the insurance industry ombudsman, who can provide independent review.
Great cover ,good price and exactly what I need
I found the process of contacting and completing my application simple and informative. I chose the bike breakdown cover but will be looking into insurance too for my round Britain cycle. The price was very reasonable and the bike cover exactly what I was looking for.
12 september 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
We launched the UK's first cycle breakdown cover over 30 years ago and it's still going strong. We're pleaseed to hear you found the sign-up process easy to use. Don't forget that if you go for the full cycle insurance, Cycle Rescue is included for free so we would refund your unused policy if you decide to make the switch. Thank you for taking the time to leave a review - we are here if you need us.
Back from my motorbike trip to…
Back from my motorbike trip to Portugal, didn't need to use the breakdown cover fortunately but it gave me peace of mind.
4 september 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to leave us a review. We cover a lot of motorbike tours so it's helpful to us whenever people spread the word. Thanks again.
Been with ETA for years
Been with ETA for years. Had to recently made a claim which Callum helped me through - great service.
8 september 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
We are pleased to hear it all went smoothly. Thank you for your loyal custom and for taking the time to share your experience.
Comprehensive cover at affordable prices
Comprehensive cover at affordable prices. We bought a mobility scooter policy. ETA’s policy offered broader coverage and greater protection than any of the cheaper budget alternatives. Very easy to purchase on line and the customer care team are easy to contact and very helpful. Would recommend 100%.
3 september 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
We like to offer one comprehensive policy which includes eveything we believe makes a good policy. Thank you for your kind words and for taking the time to share your experience. We are here if you need us.
Set my policy in no time
Set my policy in no time.
Quick and easy
31 augustus 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
That's good to hear - we like to do things with the least amount of fuss. Thank you for taking the time to share your experience - we are here if you need us.
Highly recommend ETA
My first time using this company to insure my mobility scooters (I also have another policy with them for my electric trike). Very happy with the price of the policy. Had to make a small claim for some accidental damage. Excellent customer service though the whole process, Thank You Callum !!
13 augustus 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
The true test of any insurance is what happens when you make a claim so thank you for sharing your experience and for your loyal custom.
My first experience using ETA
My first experience using ETA. For my mobility scooter. Very easy to fill the online forms. Certificate came immediately so I could print it of. Very pleased with the whole situation. Thank you..
21 augustus 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
We like to keep things simple so we are delighted to hear that you found it easy to take out a policy. Thank you for taking the time to share your experience - we are here if you need us.
Great insurance company
I have had my insurance with ETA for a while now. They have been great to deal with throughout. Easy to get in touch with and talk to when I was changing bike details. I recently claimed for a rear tyre and insert and it has been a very pleasant dealing. Thanks again ETA for being easy to deal with.
20 augustus 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
It's great to hear from a longstanding policy holder - thank you for your loyal custom and for taking the time to share your experience.
Best customer service
Easy claims for punctures with no form filling, paid out within 24 hours.Really great customer service.excelent competitive prices.Would fully recommend...10 out of 10
19 augustus 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for giving us top marks and for taking the time to share your experience. We are here if you need us.
Straightforward and self-explanatory
Straightforward and self-explanatory. Loved the additional bicycle recovery
16 augustus 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
Thank you for taking the time to share your experience - we'll be here if you need us.
Simple forms ,easy to get quote
Simple forms ,easy to get quote. Excellent value. Didn't speak with them this time but have before and first class service. Willing to cover recumbent folding trike!
14 augustus 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
We welcome recumbent folding trikes, all manner of cargo bikes and adapted cycles - we're very proud of how broad a range of bicycles and trikes we provide cover for. Many thanks for taking the time to share your experience - we are here if you need us.
Thanks
Thanks for making the process of bike insurance straight forward and easy. The website is informative and easy to navigate, with excellent customer sservice support.
11 augustus 2025
Review zonder uitnodiging
Antwoord van ETA Insurance (ETA Services)
We like to do things with the least amount of fuss, so that's good to hear. Thank you for taking the time to share your experience - we're here if you need us.
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