ETA Insurance (ETA Services) Reviews 

1.904
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Unfortunately, my cargo bike was stolen, but Laure at ETA handled my claim brilliantly from start to finish. She was incredibly helpful, professional and supportive throughout the process. The claim... Toon meer

Beoordeeld met 5 van de 5 sterren

Really great experience claiming for a damaged bike from attempted theft. Really speedy and helpful responses, they went above and beyond to help me find a replacement bike and offer lots of discount... Toon meer

Beoordeeld met 5 van de 5 sterren

I got my insurance for my mobility scooter on line. I compared their prices with other insurance companies and their price was £10 less. It took minutes to set up

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Even though I left ETA for a few years when I had rescue insurance included in an annual vehicle service charge, EVA had kept my details, making returning to ETA really simple. Your quick, friendly,... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Verzekeraar
  2. Fietsverzekeringsmaatschappij
  3. Mobiliteitsverzekeringsmaatschappij
  4. Verzekeringsmaatschappij
  5. Verzekeringsmakelaar

Geschreven door het bedrijf

When you buy insurance from the ETA, you get excellent cover and help build a sustainable future for all. We have supported vital environmental projects in Britain and throughout the world for over 35 years. Together, we can do more.

ETA Insurance (ETA Services)

Geschreven door het bedrijf

ETA Insurance
The ETA offers carbon-neutral vehicle breakdown cover, bicycle and mobility scooter insurance products for the environmentally concerned consumer.

Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
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4,8

Alle reviews

(1.904)

124 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Straightforward transaction.

purchasing this insurance was straightforward and easy. Proof of the pudding will be in the eating however

21 januari 2026
Review zonder uitnodiging
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Antwoord van ETA Insurance (ETA Services)

You are absolutely right – the proof of any insurance is what happens when you make a claim, but we are confident that our track record speaks for itself, and we are pleased you have put your confidence in us. Thank you for taking the time to share your experience thus far.

Beoordeeld met 5 van de 5 sterren

Easy purchasing process and great value policy

Purchasing a bicycle recovery policy was very straight forward and incredibly reasonable. It was a no-brainer for some peace of mind when commuting a decent distance to work. At least now I know I won't be stranded. I've not yet had to try calling them out for recovery, but the policy purchase process itself couldn't have been easier.

23 januari 2026
Review zonder uitnodiging
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Antwoord van ETA Insurance (ETA Services)

Thank you for choosing us and for taking the time to leave a review.

Beoordeeld met 4 van de 5 sterren

Cycling necessity

Having been rescued by a Good Samaritan from a puncture in the middle of nowhere, that I couldn’t fix by the side of the road, I decided that roadside recovery cover is a necessity. Setting up was straight forward, aside from the date setting mechanism being a bit clunky The price seems very reasonable and the reviews generally positive.

20 januari 2026
Review zonder uitnodiging
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Antwoord van ETA Insurance (ETA Services)

Many thanks for taking out the cover and for taking the time to share your experience. As a matter of interest, we are about to improve the way our website asks for a date of birth as we agree it could be better.

Beoordeeld met 3 van de 5 sterren

Time expired much too quickly

It was all fine, except that the pause between my last entry and the time expired notice was far too short. For a procedure this advises you to check the frame of your bicycle to find the frame number, a much longer interval is neede. And as nothing was saved, I then had to start all over again, and very nearly decided to go elsewhere.

7 januari 2026
Review zonder uitnodiging
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Antwoord van ETA Insurance (ETA Services)

Thank you for taking the time to share your experience. Feedback of this kind genuinely helps us improve the website. We’re sorry to hear you found the time-out feature frustrating – we are currently refining the sign-up pages and will definitely take your comments into account.

Beoordeeld met 5 van de 5 sterren

Absolutely Brilliant to have Cycle Rescue!

I came across ETA Cycle Rescue because I am a member of theAA, and asked if they provided breakdown service for members who may be using their bicycle instead of their car. No was the answer.

I then google searched for a bicycle breakdown service and found ETA CycleRescue! For £24 a year, an absolute bargain!

I paid for one year and paid for my daughter to be covered too by CycleRescue.

After paying for her, I would recommend all women cyclists to subscribe to CycleRescue, because if they got a flat tyre or other problem in a desolate area...! That is the assurance I have now with my daughter when she goes out on her bike. I'm not being patronising to women in the slightest. £24 is a small price to pay for being extracted out of a potentially dangerous situation.

Even if one woman or girl was saved from a dangerous situation by my recommendation, then that would be brilliant.

Thank you ETA for your CycleRescue service!

7 januari 2026
Review zonder uitnodiging
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Antwoord van ETA Insurance (ETA Services)

Thank you very much for sharing your experience and for recommending Cycle Rescue. With reference to your experience with the AA, you might be interested to know that we offer our own car breakdown product that includes Cycle Rescue by default and at no extra cost. Thanks again for taking the time to give us a review – we are here if you need us.

Beoordeeld met 5 van de 5 sterren

The ETA have once again sorted me out.

The ETA have once again sorted everything out smoothly and expediently for me after I was hit at speed from behind by a driver while I was cycling home form work. Tristan, the agent that was handling my claim was great and he and the team helped me to get a replacement bike ordered. Would recommend 100%

22 december 2025
Review zonder uitnodiging
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Antwoord van ETA Insurance (ETA Services)

We're delighted to have helped get you back on two wheels. Thanks for sharing your experience and for the recommendation.

Beoordeeld met 5 van de 5 sterren

Excellent insurance

Very easy to purchase, and excellent value for money.

20 december 2025
Review zonder uitnodiging
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Antwoord van ETA Insurance (ETA Services)

Thanks for choosing us and for sharing your experience - we're here if you need us.

Beoordeeld met 5 van de 5 sterren

Great cover Great price

Very surprised at the level of cover for the price.
But the proof of the pudding will come when I need to make a claim

12 december 2025
Review zonder uitnodiging
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Antwoord van ETA Insurance (ETA Services)

Thank you for choosing us. We are here if you need us.

Beoordeeld met 5 van de 5 sterren

Very efficient service

Very efficient service, emails replied to very quickly.
Callum was excellent, professional and also caring, mentioning my stolen bike.
Brilliant service all round.

Thankyou

9 december 2025
Review zonder uitnodiging
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Antwoord van ETA Insurance (ETA Services)

Most of us here know from personal experience how horrible it is to have a bike stolen, so we do everything we can to make our claims process as quick, efficient and humane as possible. Thank you for taking the time to share your experience – we’ll pass your feedback on to Callum and the wider team.

Beoordeeld met 5 van de 5 sterren

Excellent Company, Highly Recommend!

Excellent Company, professional, caring and understanding. Easy to deal with and nothing was too much trouble. I would Highly Recommend!

Thank you Team ETA!

3 december 2025
Review zonder uitnodiging
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Antwoord van ETA Insurance (ETA Services)

Thank you for your kind words, and for taking the time to share your experience. We are always here to help.

Beoordeeld met 5 van de 5 sterren

So pleased with the team at ETA

So pleased with the team at ETA, they dealt with the claim very efficiently and timely. Would certainly recommend them to others.

21 november 2025
Review zonder uitnodiging
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Antwoord van ETA Insurance (ETA Services)

That's really good to hear, and we will definitely pass your feedback to our claims team. Thank you for taking the time to share your experience – we are here if you need us.

Beoordeeld met 5 van de 5 sterren

Easy to set up

It was so easy to set up cover for my e-bike.
I now have peace of mind that my bike is covered should anything untoward happen.
It also includes cycle rescue, which for an e-bike is very helpful.
Well done, ETA !

16 november 2025
Review zonder uitnodiging
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Antwoord van ETA Insurance (ETA Services)

Thank you for taking the time to share your experience - we are here if you need us.

Beoordeeld met 1 van de 5 sterren

when my mobility scooter broke down and…

when my mobility scooter broke down and i tried calling them for help i was told they could'nt find me on the systum and would'nt send a brake down truck to help me

7 november 2025
Review zonder uitnodiging
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Antwoord van ETA Insurance (ETA Services)

We are very sorry to hear this. We have failsafes in place to ensure situations like this do not occur so we will launch a full investigation into exactly what happened and respond to you directly.

Beoordeeld met 5 van de 5 sterren

I have taken out ETA bike insurance on…

I have taken out ETA bike insurance on the recommendation of a friend. He used the service recently and told me how pleased he was with it. From his bike breaking down to being taken home, all within 2 hours. £24 a year seems incredible value for this insurance.

12 november 2025
Review zonder uitnodiging
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Antwoord van ETA Insurance (ETA Services)

We launched Cycle Rescue over 30 years ago as the UK's first 24/7 bicycle breakdown recovery service, and it is still going strong. Thank you for taking the time to share your experience.

Beoordeeld met 5 van de 5 sterren

Easy

Very quick and easy to get insurance, policy sent straight to my inbox, no hassle,

11 november 2025
Review zonder uitnodiging
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Antwoord van ETA Insurance (ETA Services)

That's what we like to hear! Thank you for taking the time to share your experience.

Beoordeeld met 4 van de 5 sterren

Very simple.

Very simple to set up. No tech questions, just basic I.D. required. The only annoying thing was the date of birth section. Having to arrow back forty plus years to find the correct date was a bit of a bind, much easier to type it straight in.

2 november 2025
Review zonder uitnodiging
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Antwoord van ETA Insurance (ETA Services)

Thank you for sharing your experience and for the feedback on the sign-up form - comments like this are very useful for our website designers.

Beoordeeld met 5 van de 5 sterren

Very efficient

6 maart 2025
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Antwoord van ETA Insurance (ETA Services)

That's what we like to hear! Thank you for sharing your experience - we are here if you need us.

Beoordeeld met 5 van de 5 sterren

Excellent service and a good price.

I had 30 days free comp. cover on buying a Jorvik Trike. I wanted to continue with breakdown recovery only. ETA customer services were very helpful and cover obtained at £24.00 annually.

18 oktober 2025
Review zonder uitnodiging
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Antwoord van ETA Insurance (ETA Services)

It's great to have you with us. Thank you for taking the time to share your experience - we are here if you need us.

Beoordeeld met 5 van de 5 sterren

Bike Insurance

The ETA website was easy to use and the sign-up process was quick
Paul from Enfield

16 oktober 2025
Review zonder uitnodiging
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Antwoord van ETA Insurance (ETA Services)

We like to do everything with the least amount of fuss - and less time faffing about on websites is more time to do more interesting things. Many thanks for taking the time to share your experience. We are here if you need us.

Beoordeeld met 5 van de 5 sterren

Faultless

Fantastic service after my bikes were stolen from my van. The claim was handled quickly and smoothly, all sorted within two weeks. Everyone I dealt with was really helpful, so I’ve gone ahead and insured my new bikes with them again.

1 oktober 2025
Review zonder uitnodiging
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Antwoord van ETA Insurance (ETA Services)

Having a bike stolen is always a horrible experience, but we do all we can to get you back on the road as soon as possible. Many thanks for taking the time to share your experience.

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