Eternal Wigs  Reviews 157

Give this company a WIDE berth. Their wigs are ok, however the customer service is DIABOLICAL. I have previously had to complain about timescales, things taking weeks longer than they should. But more recently I have received a piece which I want to return as it is not even remotely the same colour as what I ordered and they have just said I’m not allowed to return it but not given me a reason, nor responded to my email or Instagram messages. Thank goodness I have paid with Klarna so I can raise a dispute. I will also be writing to trading standards as I believe I am entitled to a full refund if I return this item. Even with their returns policy they state it can be returned if it’s not a sale item or if it’s not a custom piece which it isn’t. NEVER BUYING FROM THEM AGAIN. Beware of who you part money with!!!!

I’ve had a wonderful experience with eternal wigs, customer service was fabulous with Katie as she would promptly reply to my messages and answer any concerns. I am insanley happy with my first lacefront and my second is due to arrive in a couple of days!!! Happy bunny right here and I can only thank eternal wigs for putting that happiness and smile back on my face because I now have the hair I always wanted🥰🥰🥰🥰

Service is of the highest quality and the wigs I have purchased are stunning. I will go nowhere else. Five stars!

Eternal Wigs has the best service! They helped me pick the right wig, and it feels so real. It's soft, looks amazing, and I'm very happy with my choice.

Eternal Wigs has been my go-to for three years. They always have lovely styles and colours. I'm always happy with the quality and the fast service!

Bought to wigs from Eternal Wigs, and both look stunning! They arrive on time and are always well packed. Their team is really kind and easy to talk.

Just ordered my fourth wig, and Eternal Wigs is wonderful. Their human hair wigs look and feel real, and Katie is so helpful. Couldn’t be more grateful!

Needed a wig fast after a salon disaster, and Katie at Eternal wigs was amazing. she sent it next day, and I looked perfect for my meetings. so happy I found them!

These wigs gave me back my confidence while I was unwell. The quality is brilliant, and nobody even notices it's a wig! Highly recommend Eternal Wigs for anyone needing one.

I've bought three wigs from here, and they're all perfect! The quality is so good, and I wear them daily. I even get compliments at work - they look that real!

I had some issues with my topper, but Eternal Wigs helped me out. They sorted everything nicely, and now I have a wig I'm happy with. Lovely service and good quality!

My first time with a hair topper, and it looks so real! Even my hairdresser said it's natural. I'm really pleased and feel great. Thank you, Eternal Wigs!

The wig i received is of great quality.The wig was made according to specifications and am happy with the overall look and Quality. It was
Well made thanks Eternal Wigs

To begin with a better customer service I made my purchase in April of 2024 waited about 3 months for my purchase and when I finally received it it was the wrong color I went through hell to return it because it came ups and to return it it would have cost me $ 250 so I took it to the post office it still cost $ 30 to return it when I emailed them what the problem was being the wrong product and the $ 30 all they responded with sorry will send the correct one after I sent them several pictures of what I gad originally picked out still no $ 30 refund so now here it is September and finally got the package on August 28 I opened the package and couldn’t believe what I saw the wig was finally the right color but what I ordered was 16” in length was barely 12” and so cheaply made it was not worth the almost $800 I actually paid for so I emailed them immediately that same day and here it is September 7 and no response the wig has not been altered in anyway shape or form as soon as I saw it I was totally disappointed and disgusted after all this time and still the wrong product after all this I would suggest please don’t do business with this company at all run the other way I should have stuck with the original company I always bought from and that’s moramode highly recommend

It was my first time ordering and waited almost 3 months for my purchase and when it finally arrived it was the wrong item it cost me $30 to mail it back and asked for refund for the $30 and also asked for the right item I was assured the right item will be sent out still waiting

This was my first hair topper and I was extremely nervous that it would not look natural but everyone so far, including my hairdresser, are amazed at how it looks! I'm SO happy with it. However, when I ordered exactly the same topper on 29th October but a longer length, the 2nd topper I received was not the same so I returned it. It's now February 2025 and I have not received anything and have requested a refund both via email and on WhatsApp. I am waiting for a reply as I am owed £165.75 and would like my money back.

The wig does not appear same as the photo, I felt it was very synthetic despite selling as human hair, it was a pixie wig, the middle part had strands that won't lie down , had to use glue. The wig was also leaving black stains. More than disappointed, £100 for a purchase I can't even wear!

Don’t buy from them it’s Indian dry horse hair the sell.
Please think twice when you spend so much money like me on hair!
What’s not worth it!

This is my 2nd purchase from Eternal Wigs, I got the Bella hair and just WOW WOW WOW!!! The quality of the hair and the fit is just amazing, I wore her today for the first time and got lots of compliments, and for the price? I just don’t know how Eternal do it when other outlets would probably charge £1000’s for such quality. I would never ever ever ever use another company for my hair. Eternal are amazing. Thank you

I have now made 3 orders through Eternal Wigs and I am extremely happy with the quality of the hair.
I had reservations prior to my first order, however I had no reason to worry! The wigs (I have only ordered human hair wigs) are fantastic and I get many compliments from work colleagues. The first wig is still going strong, despite it being well over a year old, wearing it nearly every day and subjecting it to quite a bit of heat...I just wanted to mix it up with some new colours/styles!
The Customer Service was also very quick to respond, as I contacted them on the most recent occasion to chase up my order (there was a very mild delay).