Eternal Wigs  Reviews 157

Long delivery , hair doesn’t feel real ,more dry.

I am extremely happy with my wig from Katie. It was so nice to buy one with a great fit, style, good hairline and pre bleached knots. Which I haven’t had to alter in anyway. Also the photos are true to what you get. The only downside is that the lace on my black haired wig is a bit too dark. Some foundation and lace melt spay has helped hide the hairline. Katie is great at replying to any questions and has said that they are looking at the option of having transparent lace very soon. I am looking forward to buying another when they do. 5* for great customer service, a true photo of what you are purchasing and great quality.

The wig I received was not as advertised and looked damaged. I contacted the listed email along with pictures asking for a refund. No response since. Followed up, no response. The wig was over $1000

This company is not worth considering when things go wrong ie firstly they did not provide me with a wig that was wearable and secondly when trying to correct their mistake they posted it to me by Royal Mail who lost it .. I requested my money back repeatedly which was over £1100 but they have refused to answer my emails text messages and phone calls and I have still not got my money back ..
I am feeling extremely let down and depressed with the whole situation .. I would never recommend this company .

Bad quality hair.
I bought for the third time now but the quality of this hairpiece is horrible.
I’m wearing it for one week and I look like a stray cat with my hair.
250 usd I can throw I the garbage can, and also the color was not like the picture.

Useless and a shame they sell this!

The Oder took over 3 months to arrive. Communication with company was scant concerning delay. When order was received it was damaged and apparently a used or returned item. The wig color was not as pictured on the site and the description of color did not match either. For over 4 weeks I have been trying to get a response from the company concerning my complaint and return. The only response was to tell me that “they were on holiday and would get back to me soon “

The quality of the wig is great. The time to deliver was about 3 weeks.

Ordered a wig, told delivery would be in 2 weeks. 1 week later I was told it was out of stock, so I picked an alternative, again told it was in stock and delivery would be in 2 weeks. This wig was cheaper but I had to chase and chase for the balance due back to me which they did eventually give, but not sure if that was just because I threatened to take this up with my bank.
Eventually the alternative wig arrived end of November, so about 6 weeks after order, not 2 weeks!
Unfortunately I needed it due to medical reasons.
When it arrived the hair felt really nice.
There was no instructions about how to cut the lace or care for the wig, just a bag with the wig inside!!
Wig felt ok on until I cut the lace, only then could you get the real feel for it. The cap was MASSIVE!!!!! even though I had measured as per their website. Couldn’t cut around the ears as it was so big.
Also the front of the wig was like really large dark spots, so I asked my hairdresser to dye it hoping this would make a difference by making it all the same colour , but nope, it was awful.
Once they have your money they are not responsive and don’t care.
I was gutted and upset as I wanted this for a special night out and for over the festive period. But it’s now stuck in a drawer never to be used.
They also had a Black Friday sale advertising 50% off but all they did was double the original price to make it look as if there was 50% off, this is a red flag for me, but obvs did t see this until after I had mine.
So I’m £240 out of pocket and the wig I originally ordered that was out of stock was and still is being advertised on their website despite me being told it was out of stock, so I have zero trust in the Company and the way they operate.

Ordered hair topper it wasn't appropriate, raised concerns and EW dealt with the problems once we came to an agreement the process was dealt with amicably. Just be sure to check returns policy and communicate well. Happy with my wig, real remy hair, good quality. Thank you

The team from eternal wigs is so welcoming and helpful. The service is outstanding - with packaging, answers are always in a really short timeframe. I just love the wigs. Easy to maintain really high quality hair and lots of different styles and colors to chose from. I haven't order anywhere else for 3 years now.

For a few weeks been checking out wigs for Sale. On Monday wig I wanted to buy was £390. Yesterday went into the site because they were having a Sale the same wig is now £800. How can that be.

If you want a good quality wig do not shop here. I returned my wig because it looked synthetic when it was suppose to be remy hair .I wouldn't give any stars if I could .They are now trying to charge me full price for it when I have returned it and do not want it.There claiming its because it is a coloured wig and won't accept a return on it when it was clearly stated it was one of their blag wig selections.Please beware.

I have been scammed by this company, wig received worth £801 it was very poor quality of hair. Possibly synthetic. Knots on the wig have not been bleached giving a very fake look. The hairline has been razored down on either side it is very wide spread. The worse wig i have even purchased in all my 15 years of wearing one. Avoid at all cost. The customer service is shocking I have emailed several times but been ignored and rang so many times too. They originally said they would take it back to bleach the knots and then no further contact. I have been scammed by this company and would like to save anyone else being in the same situation. The wig I received looks nothing like the ones advertised on Instagram and their website. A more reliable company with better quality wigs is moramode.

Fantastic service, quick delivery and wigs are very well made and fantastic quality. Will definitely be buying again. Thank you so much

Great products , exactly as picture is shown and excellent customer service , would definitely 100%recommend them.

The colour was pictured and described as platinum blonde. Great that's me. The style great, that's me. The chat line was very helpful and gave a positive answer to my many questions. I was happy to proceed with the purchase.
As soon as it arrived everyone new it was not me - totally wrong colour, dark honey blonde. I have written five (5) times asking for advice, could my hairdresser pick out highlights for me to brighten the colour. Sadly I have not even been given the courtesy of an acknowledgement and I keep receiving requests for feedback. Not a happy customer.

Absolutely unreal! best wig I’ve bought in 4 years very very good quality hair. Best price also. Delivered in a few days fast shipping.the owner done her very best to deliver it on time thank you so much I’ll be ordering another soon🫶🏼

Fantastic easy to use and great advise from the chat box if you have any questions

So pleased with my new wig. It arrived a week or two later than expected but communication was good and I was put at ease by Lily. The lace is a little on the dark side for me but this is by far the best quality wig I’ve ever owned. Received many compliments and I’ve only been wearing it for a couple of days. Thank you eternal wigs!

It is the only Company I buy my wigs!! I have Alopecia totalis and the wigs are fitting - true to size. The hair is wonderful and long-lasting, no shedding. I love it 100%