Eurocamp Reviews 

Antwoord van Eurocamp

18 apr 2026

Hello Elaine,

Thank you for sharing your feedback with us regarding your recent stay. Please accept our apologies for the issues you were faced with upon your arrival.

We are very sorry to hear that the bedding you had requested directly with the parc was not waiting for you, particularly as you were traveling with three children on a late flight. It is also disappointing to hear that you found the kitchenware in an unsatisfactory condition and that you felt the response from our representative was not sufficiently apologetic. This is certainly not the level of service or cleanliness that we expect for our customers.

Regarding the cost of the bedding, we offer linen as an optional extra to ensure we can cater to all budgets, as many of our customers prefer to bring their own to keep holiday costs lower. However, we understand your frustration regarding the price point and your feeling that these items should be included. We value your feedback on this matter, as it helps us review our service offerings for future seasons.

Your review has been passed on to our Customer Relations Team and they will be in touch to discuss your stay with you in further detail.

Thank you for your time.

Kindest regards,

Your Eurocamp Team

Antwoord van Eurocamp

18 apr 2026

Hello,

Thank you for sharing your feedback with us regarding the neighbouring accommodation charges.

We understand your perspective regarding the cost, particularly given that you have made three separate bookings with us. We would like to clarify that we apply a charge for specific location requests because, in order to guarantee that families are placed directly next to one another, we often have to leave surrounding nights unsold to ensure that those specific units remain vacant for your arrival date.

While we appreciate your feeling that a single charge should suffice, the fee is applied to each individual booking to cover the logistical requirements and the potential loss of availability for each unit involved.

We value your loyalty and hope that, despite this disappointment, you and your family have a wonderful time enjoying Atlantic Club Montalivet together. We look forward to seeing you there.

Kindest regards,

Your Eurocamp Team

Antwoord van Eurocamp

18 apr 2026

Hello John,

Thank you for sharing your feedback. Please accept our apologies for the concern caused by this recent security incident.

We take our responsibilities under the General Data Protection Regulation (GDPR) with the utmost seriousness and have endeavored to be transparent by communicating the details of this breach to all affected customers. We continue to work alongside cybersecurity specialists to ensure our systems remain robust.

Further information regarding this matter and our response can be found on our website. We appreciate your patience as we work to maintain the high standards of data security that our customers expect.

We look forward to seeing you very soon.

Kindest regards,

Your Eurocamp Team

Antwoord van Eurocamp

18 apr 2026

Hello,

Thank you for sharing your feedback. Please accept our apologies for the concern caused by this recent security incident.

We have endeavored to be entirely transparent by communicating the details of this breach to all affected customers as quickly as possible. We take the security of your information with the utmost seriousness and continue to work alongside cybersecurity specialists to ensure our systems remain robust and protected.

We appreciate your patience as we manage this matter and work to maintain the high standards of security that our customers expect.

We hope you can continue to look forward to your holiday with us and look forward to seeing you soon.

Kindest regards,

Your Eurocamp Team

Antwoord van Eurocamp

19 apr 2026

Hello Robert,

Thank you so much for your fantastic review.

We are absolutely thrilled to hear that you enjoyed using our website and had such a wonderful experience with our customer team. We take great pride in being there for our guests, so it is brilliant to know you found their support so helpful.

We hope you are looking forward to your upcoming holiday to Cala Canyelles and have an amazing time exploring everything the parc has to offer.

Kind regards,

Your Eurocamp Team

Antwoord van Eurocamp

Geüpdatet op 19 apr 2026

Hello,

We are so pleased to hear that Donald was a delight to deal with and that he handled your reservation so efficiently. We will be sure to pass on your kind words to him, he will be especially happy to hear your compliment regarding his French pronunciation!

We hope you are all had a fantastic holiday with us and look forward to welcoming you back with us very soon.

Kindest regards,

Your Eurocamp Team.

Antwoord van Eurocamp

19 apr 2026

Hello Linda,

We are so pleased to hear that our team has consistently provided you with helpful and efficient service. It is wonderful to know that their competence is the reason you continue to book with us, we truly value your loyalty and appreciate your lovely comments.

We hope you are looking forward to your upcoming holiday to Bella Italia and have a fantastic time when you go. It is an amazing parc in a beautiful area and we are sure you will all have a super time.

Kindest regards,

Your Eurocamp Team

Antwoord van Eurocamp

19 apr 2026

Hello,

Thank you for your time in writing this review.

We are glad to hear that you received a prompt and helpful response. It is important to us that you feel supported, and we are pleased our team could get everything resolved for you quickly.

We hope you are looking forward to your upcoming holiday and have a wonderful time on your holiday to La Masseria.

Kindest regards,

Your Eurocamp Team